Silversea Cruises, founded in 1994, is a privately owned luxury cruise line with its headquarters located in the country of Monaco. As of 2014, the company had eight boutique cruise ships, each of which carries only 100 to 540 passengers. In 2020, the company was purchased by Royal Caribbean Group.
How to reach a person at Silversea Cruises
Silversea Cruises Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
Business Hours:
Mon – Fri: 9:00 AM – 8:00 p.m. EST
Sat: 9:00 AM – 4:00 p.m. EST
What you need to know about Silversea Cruises
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Silversea Cruises
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Silversea Cruises mailing address
Gildo Pastor Center
7, Rue du Gabian
Monaco , 98000
https://www.silversea.com/
Silversea Cruises social media channels
Silversea Cruises executive customer service contacts
Primary Contact
Mark Conroy
Managing Director, The Americas
333 Avenue of the Americas
Suite 2600
Miami, FL 33131
mconroy@silversea.com
Chief Executive
Roberto Martinoli
Gildo Pastor Center
7, Rue du Gabian
Monaco , 98000
rmartinoli@Silversea.com
How do I contact Silversea customer service?
You can reach Silversea’s customer service through the following channels:
– Phone (United States): (800) 722-9955
– Email: SpecialServices@silversea.com
What is the email format for Silversea?
Silversea Cruises primarily uses the following email formats:
- [first][last_initial]@silversea.com
- [first].[last]@silversea.com
- [first_initial][last]@silversea.com
What company owns Silversea?
Silversea Cruises was founded in 1994 and was initially a joint venture between V-Ships (Monaco) and Antonio Lefebvre d’Ovidio (Rome). Since July 2020, Silversea has been wholly owned by Royal Caribbean Group.
What is not included in a Silversea cruise?
While Silversea offers many inclusions, some items are not covered:
- Personal expenses (shopping, spa treatments, etc.)
- Some shore excursions (though one complimentary excursion per day is included)
- Airfare (unless specified in certain promotions)
- Specialty restaurant fees (if applicable)
- Alcoholic beverages beyond the included selection
- Laundry services (except for select suites)
- Casino expenses
- Gratuities for butlers and crew members
How do I pay Silversea?
Silversea accepts payment via:
- Visa
- MasterCard
- American Express
- Diner’s Club International
- Discover Cards
How to get professional help with your Silversea Cruises problem
If you need help with Silversea Cruises, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
