Silversea Cruises

Silversea Cruises is owned by Royal Caribbean Group and headquartered in Monaco. The line operates smaller ocean and expedition ships and is part of the same group as Royal Caribbean International and Celebrity Cruises.

Telephone
Customer service : (888) 978-4070
Customer service : Toll Free: (800)722-9955
Customer service : International: +377 9770 2424
Hours :Mon – Fri: 9:00 AM – 8:00 p.m. EST
Mailing address
Gildo Pastor Center, 7, Rue du Gabian
Monaco, 98000
Website
silversea.com

What you need to know about Silversea Cruises

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Silversea Cruises

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Silversea Cruises customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Mark Conroy
Managing Director, The Americas
Primary
Oscar Vicente
Lead, Global Guest Experience
Chief Executive
Roberto Martinoli
Chief Executive
Chief Executive
Jason Liberty
Chairman and Chief Executive Officer at Royal Caribbean Group

Additional contacts

Bert Hernandez
President

Frequently asked questions about Silversea Cruises

You can reach Silversea’s customer service through the following channels: - Phone (United States): (800) 722-9955 - Email: SpecialServices@silversea.com
Silversea Cruises primarily uses the following email formats:
  • [first][last_initial]@silversea.com
  • [first].[last]@silversea.com 
  • [first_initial][last]@silversea.com
Silversea Cruises was founded in 1994 and was initially a joint venture between V-Ships (Monaco) and Antonio Lefebvre d’Ovidio (Rome). Since July 2020, Silversea has been wholly owned by Royal Caribbean Group.
While Silversea offers many inclusions, some items are not covered:
  • Personal expenses (shopping, spa treatments, etc.)
  • Some shore excursions (though one complimentary excursion per day is included)
  • Airfare (unless specified in certain promotions)
  • Specialty restaurant fees (if applicable)
  • Alcoholic beverages beyond the included selection
  • Laundry services (except for select suites)
  • Casino expenses
  • Gratuities for butlers and crew members
Silversea accepts payment via:
  • Visa
  • MasterCard
  • American Express
  • Diner’s Club International
  • Discover Cards

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