Silhouette America designs and manufactures electronic cutting machines and software for crafting and DIY projects.
How to reach a person at Silhouette America
Main: (800) 859-8243
Silhouette America Responsiveness rating
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What you need to know about Silhouette America
Silhouette America responds to most customer complaints in a satisfactory manner.
- Silhouette America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Silhouette America with our insider guide or through our executive contacts.
- Silhouette America’s customer service policies are standard. Here are our frequently asked questions about Silhouette America.
Silhouette America customer service response times
Silhouette America’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Typically the fastest way to get assistance, with average wait times ranging from a few minutes to an hour during peak periods. Silhouette America customer service is available Monday to Friday 8 a.m. to 5 p.m. Mountain time. Call (800) 859-8243. |
| Email support | Responses generally take 24 to 72 hours, depending on the complexity of the issue and inquiry volume. Email support@silhouetteamerica.com. |
| Online contact form | Silhouette America does not offer an online contact form. |
| Live chat support | Silhouette America does not offer live chat support. |
| Social media | Response times via social media can vary significantly, from a few hours to several days, depending on the platform and inquiry urgency. |
How to resolve a problem with Silhouette America
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Silhouette America mailing address
618 N. 2000 W
Lindon, UT 84042
Silhouette America loyalty program
Silhouette America does not offer a loyalty program.
Silhouette America social media channels
Silhouette America executive customer service contacts
Primary Contact
Mitch Yokoyama
Chief Product Officer
618 N. 2000 W
Lindon, UT 84042
myokoyama@silhouetteamerica.com
Secondary Contact
Noriko Slijk
CFO
618 N. 2000 W
Lindon, UT 84042
nslijk@silhouetteamerica.com
Silhouette America customer service policies
What are Silhouette America's terms of use?
Silhouette America’s terms of use outline the rules for using its website and services. Key points include user account requirements, privacy policies, restrictions on content use, and membership conditions for Club Silhouette. The terms also cover limitations on liability, intellectual property rights, and policies on returns, cancellations, and service modifications. Users agree to abide by any updates to the terms.
Silhouette America self-service links
How to read machine serial numbers?
Silhouette America’s serial numbers indicate the manufacturing location (first letter), year and month of manufacture (first three numbers), machine model (middle letter), and a unique identifier (last numbers). For example, “T711D” means a Cameo 3 made in China in November 2017. Serial numbers are found on the back or bottom of machines.
For a full breakdown of the serial number format and where to locate it on your machine, visit: Silhouette America support.
Where to find Silhouette products?
Silhouette products can be purchased from SilhouetteAmerica.com for shipping within the U.S. and Canada. The products are also available at various authorized retail partners, both in physical stores and online. To find a retailer near you, use the Store Locator. For a full list of purchasing options, visit Silhouette America Support.
How can I contact Silhouette America?
Call Silhouette America at (800) 859-8243 or email support@silhouetteamerica.com.
Can I exchange a Silhouette product?
Silhouette America offers product exchanges for defective products within the return period. Contact customer service at (800) 859-8243 or email support@silhouetteamerica.com.
How do I cancel an order with Silhouette America?
Contact customer service at (800) 859-8243 or email support@silhouetteamerica.com as soon as possible. Once an order is processed or shipped, it may not be cancelable, but you can return the product following Silhouette’s return policy.
How to get professional help with your Silhouette America problem
If you need help with Silhouette America, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Silhouette America?
Submit your review | |
THey don't deserve any stars. They tried, but failed. Machines are flawed in the field, and not recalled. Customer Service is slow and there is no direct line to them. The system is full of lies telling you there are ways to talk to someone. IT is very bad. Don't buy this stuff. Stay Away.