Frequently asked questions about Shell Oil Company
Shell's general customer service number in the USA is (888) GO-SHELL, or (888) 467-4355.
Call Shell’s customer service at (888) GO-SHELL, or (888) 467-4355, using the contact form on its website.
Shell is a British-Dutch multinational company. Its parent company, Royal Dutch Shell plc, is incorporated in the United Kingdom, with headquarters in The Hague, Netherlands.
The email format for Shell Oil Company is typically firstname.lastname@shell.com.
Shell does have offices in various locations, but its primary U.S. headquarters is in Houston, Texas. It does have smaller offices in New York City.
The address of Shell's U.S. headquarters is One Shell Plaza, 910 Louisiana Street, Houston, TX 77002.
To report a Shell gas station or service issue, contact its customer service at (888) GO-SHELL, or (888) 467-4355, or use the contact options on its website.
Yes, Shell operates extensively in the USA, with numerous gas stations and an extensive business presence.
Shell oil is called Shell because the company originally dealt in trading sea shells before moving into oil. The name "Shell" comes from the founding company, the Shell Transport and Trading Company.
Major shareholders of Shell typically include large institutional investors such as BlackRock, Vanguard Group, and various mutual and pension funds.
The parent company of Shell Oil Company is Royal Dutch Shell.
Shell has not announced a move of its U.S. headquarters from Houston, Texas.
Shell's departments include Exploration and Production, Integrated Gas and New Energies, Refining, Chemicals, Trading, and Retail.
Feedback or complaints can be submitted through the contact form on the Shell website, by calling customer service at (888) 467-4355, or via social media channels.
Use the Shell Lubricants Finder tool on the Shell website to find the appropriate lubricant for your vehicle based on the make, model, and engine type.
You can apply for a Shell credit card online through the Shell website or by visiting the Shell Credit Card application page.
The Shell Fuel Rewards program offers savings on fuel purchases, including discounts per gallon at participating Shell stations. Members can earn additional rewards through dining, online shopping, and other partners.
To redeem Fuel Rewards savings, enter your Fuel Rewards member ID (phone number) at the pump or inside the store before fueling.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 25, 2016. Updated August 17, 2026.
