Shell Oil Company is the U.S. subsidiary of Royal Dutch Shell, a multinational oil company.
Shell Oil Company Responsiveness rating
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What you need to know about Shell Oil
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Shell Oil
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Shell Oil mailing address
P.O. Box 2463
Houston, TX 77252
https://www.shell.us/
Shell Oil executive customer service contacts
Primary Contact
Linda Szymanski
General Counsel, Corporate & Company Secretary
P.O. Box 2463
Houston, TX 77252
Linda.Szymanski@shell.com
Secondary Contact
Sinead Gorman
Chief Financial Officer
P.O. Box 2463
Houston, TX 77252
sinead.gorman@shell.com
Chief Executive
Gretchen Watkins
P.O. Box 2463
Houston, TX 77252
gretchen.watkins@shell.com
What is Shell customer service number USA?
Shell’s general customer service number in the USA is (888) GO-SHELL, or (888) 467-4355.
How to make a complaint to Shell?
Call Shell’s customer service at (888) GO-SHELL, or (888) 467-4355, using the contact form on its website.
Is Shell a U.S. or U.K. company?
Shell is a British-Dutch multinational company. Its parent company, Royal Dutch Shell plc, is incorporated in the United Kingdom, with headquarters in The Hague, Netherlands.
What is the email format for Shell Oil Company?
The email format for Shell Oil Company is typically firstname.lastname@shell.com.
Does Shell have an office in New York?
Shell does have offices in various locations, but its primary U.S. headquarters is in Houston, Texas. It does have smaller offices in New York City.
What is the physical address of Shell headquarters?
The address of Shell’s U.S. headquarters is One Shell Plaza, 910 Louisiana Street, Houston, TX 77002.
How do I report an issue with a Shell station?
To report a Shell gas station or service issue, contact its customer service at (888) GO-SHELL, or (888) 467-4355, or use the contact options on its website.
Is Shell in the USA?
Yes, Shell operates extensively in the USA, with numerous gas stations and an extensive business presence.
Why is Shell Oil called Shell?
Shell oil is called Shell because the company originally dealt in trading sea shells before moving into oil. The name “Shell” comes from the founding company, the Shell Transport and Trading Company.
Who are the major shareholders of Shell?
Major shareholders of Shell typically include large institutional investors such as BlackRock, Vanguard Group, and various mutual and pension funds.
What is the parent company of Shell?
The parent company of Shell Oil Company is Royal Dutch Shell.
Where is Shell Oil moving its headquarters?
Shell has not announced a move of its U.S. headquarters from Houston, Texas.
What are the departments of Shell?
Shell’s departments include Exploration and Production, Integrated Gas and New Energies, Refining, Chemicals, Trading, and Retail.
How can I provide feedback or file a complaint about my experience with Shell?
Feedback or complaints can be submitted through the contact form on the Shell website, by calling customer service at (888) 467-4355, or via social media channels.
How can I find the right Shell lubricant for my vehicle?
Use the Shell Lubricants Finder tool on the Shell website to find the appropriate lubricant for your vehicle based on the make, model, and engine type.
How can I apply for a Shell credit card?
You can apply for a Shell credit card online through the Shell website or by visiting the Shell Credit Card application page.
What are the benefits of the Shell Fuel Rewards program?
The Shell Fuel Rewards program offers savings on fuel purchases, including discounts per gallon at participating Shell stations. Members can earn additional rewards through dining, online shopping, and other partners.
How do I redeem my Fuel Rewards savings at Shell stations?
To redeem Fuel Rewards savings, enter your Fuel Rewards member ID (phone number) at the pump or inside the store before fueling.
How to get professional help with your Shell Oil Company problem
If you need help with Shell Oil Company, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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