Shell Oil Company Customer Service Contact Support Via Phone Email Exec Contacts

Shell Oil Company is the U.S. based subsidiary of Royal Dutch Shell, a multinational oil company which is one of the largest in the world. There are approximately 22,000 Shell employees in the U.S., of whom about 13,000 are based at the Houston headquarters. The company is engaged in exploration, production and refining of petroleum products but its most visible presence in the U.S. is approximately 25,000 Shell-branded gas stations.

Responsiveness rating

3/5

Shell Oil Company often responds to customer feedback or third parties. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Here's more information about the Elliott Responsiveness Ratings.

What you need to know about Shell Oil Company

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Shell Oil Company

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.