Shell Oil Company Customer Service Contacts

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Shell Oil Company is the U.S. based subsidiary of Royal Dutch Shell, a multinational oil company which is one of the largest in the world. There are approximately 22,000 Shell employees in the U.S., of whom about 13,000 are based at the Houston headquarters. The company is engaged in exploration, production and refining of petroleum products but its most visible presence in the U.S. is approximately 25,000 Shell-branded gas stations.

Responsiveness rating


What you need to know about Shell Oil Company

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Shell Oil Company

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


P.O. Box 2463
Houston, TX 77252

Phone Contacts

Main: (713) 241-6161
Customer Service: 1 (888) 467-4355

Shell U.S. Switchboard: 713-241-6161 (all Shell U.S. companies)

US Shareholder Services: 888-737-2377

Shell U.S. Media Relations: 713-241-4544

Shell U.S. Trademarks: 888-SHELLTM or 888-743-5586

Shell U.S. Royalties:   281-544-2600

Social Media Contacts


Executive Contacts

Primary Contact
Linda Szymanski
Corporate Secretary
P.O. Box 2463
Houston, TX 77252
[email protected]

Secondary Contact
Sinead Gorman
Chief Financial Officer
P.O. Box 2463
Houston, TX 77252
[email protected]

Chief Executive
Gretchen Watkins
Chairman and President Shell Oil Company US
P.O. Box 2463
Houston, TX 77252
[email protected]

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