Shef

Shef enables home cooks to sell homemade meals directly to customers in their local communities.

Mailing address
548 Market Street
San Francisco, CA 94104
Website
shef.com

What you need to know about Shef

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Shef

Try self-service first

Use our proven resolution methods, or Shef’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Shef respond?

Phone support
Shef does not provide a direct customer service phone number on its website. However, the company encourages customers to use its in-app messaging system or help center to submit support requests.
Email supportsupport@shef.com
Representatives are available 7 days a week from 4:30 a.m. to 8 p.m. Pacific time.
Live chat
Representatives are available 7 days a week from 4:30 a.m. to 8 p.m. Pacific time.
Social media
Shef is active on social media platforms such as Instagram, Facebook, X and LinkedIn.
Help center/FAQ
Shef’s help center/FAQ provides quick answers to common questions regarding ordering meals, delivery times, refunds and account management.
Verified contacts

Shef customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Andrew Brizendine Sonnier
Associate Central Operations Manager
Secondary
Alvin Salehi
Co-founder
Chief Executive
Joey Grassia
Chief Executive

Shef customer service policies

Shef's privacy policy describes how the organization collects, uses, and protects personal information.  It outlines how data are used for processing orders and for marketing purposes.

Shef loyalty program

Shef does not have a loyalty program.

Frequently asked questions about Shef

Browse available dishes in your area on Shef.com, add meals to your cart, and check out using a preferred delivery date.
Yes, many chefs offer meals that cater to dietary preferences and restrictions; filters are available when browsing.

Outdated info? Report it here