Shef enables home cooks to sell homemade meals directly to customers in their local communities.
Shef Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Shef
What you need to know about Shef
The company responds to most customer complaints in a satisfactory manner.
- Shef’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Shef with our insider guide or through its executive contacts.
- Shef’s customer service policies are standard. Here are our frequently asked questions about Shef.
Shef customer service response times
Shef’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Shef does not provide a direct customer service phone number on its website. However, the company encourages customers to use its in-app messaging system or help center to submit support requests. |
| Email support support@shef.com | Representatives are available 7 days a week from 4:30 a.m. to 8 p.m. Pacific time. |
| Live chat | Representatives are available 7 days a week from 4:30 a.m. to 8 p.m. Pacific time. |
| Social media | Shef is active on social media platforms such as Instagram, Facebook, X and LinkedIn. |
| Help center/FAQ | Shef’s help center/FAQ provides quick answers to common questions regarding ordering meals, delivery times, refunds and account management. |
How to resolve a problem with Shef
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Shef mailing address
548 Market Street
San Francisco, CA 94104
Shef executive customer service contacts
Primary Contact
Andrew Brizendine Sonnier
Associate Central Operations Manager
548 Market Street
San Francisco, CA 94104
andrew@shef.com
Secondary Contact
Alvin Salehi
Co-founder
548 Market Street
San Francisco, CA 94104
alvin@shef.com
Chief Executive
Joey Grassia
548 Market Street
San Francisco, CA 94104
joey@shef.com
How can I contact Shef's customer service?
Email support@shef.com.
How do I place an order?
Browse available dishes in your area on Shef.com, add meals to your cart, and check out using a preferred delivery date.
Are there vegetarian, vegan, or gluten-free options?
Yes, many chefs offer meals that cater to dietary preferences and restrictions; filters are available when browsing.
How to get professional help with your Shef problem
If you need help with Shef, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.