Shane Confectionery

Shane Confectionery is America's oldest continuously operated confectionery, established in 1863 at 110 Market Street in Old City, Philadelphia. The Shane family took over the business in 1911 and operated it for nearly a century, giving the shop its enduring name. In 2010, brothers Ryan and Eric Berley — who also own the neighboring Franklin Fountain — purchased the shop and reopened it in 2011 after a careful Victorian-era restoration.

Telephone
Customer service : (215) 922-1048
Email
Mailing address
Shane Confectionery, 110 Market Street
Philadelphia, PA 19106
Website
shanecandies.com

What you need to know about Shane Confectionery

Shane Confectionery generally responds to customer service inquiries in a satisfactory manner.

How to resolve a problem with Shane Confectionery

Try self-service first

Use our proven resolution methods, or Shane Confectionery’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Shane Confectionery respond?

Phone support
Available during store hours. Call (215) 922-1048. Monday to Thursday from 12 to 8 p.m., Friday to Saturday from 11 a.m. to 9 p.m., Sunday 11 a.m. to 8 p.m. (Eastern time).
Email support
Responses typically within one to three business days. Email info@shanecandies.com for general questions; orders@shanecandies.com for order issues.
Live chat support
No live chat support available.
Social media
Shane Confectionery is available on Facebook and Instagram.

Access Shane Confectionery's social media here.
Help center/FAQ
Policies and shipping FAQ available at shanecandies.com/about-us/policies/.
Verified contacts

Shane Confectionery customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Pavia Burroughs
Director of Design and Employee Relations
Secondary
Ryan Berley
Owner and Operator
Chief Executive
Eric Berley
Owner Operator

Shane Confectionery customer service policies

Shane Confectionery does not accept returns on packages lost or stolen after delivery confirmation, or on candy that melted because the customer didn't select the cold shipping option at checkout. If an order arrives damaged, customers must email orders@shanecandies.com with their order number and a photo of the issue. Shipping costs are non-refundable in all cases.

Shane Confectionery loyalty program

Shane Confectionery doesn't have a loyalty program.

Frequently asked questions about Shane Confectionery

You can reach Shane Confectionery by phone at (215) 922-1048 during store hours Monday to Thursday from 12 to 8 p.m., Friday to Saturday from 11 a.m. to 9 p.m., Sunday from 11 a.m. to 8 p.m. (all times Eastern) or by email at info@shanecandies.com for general questions and orders@shanecandies.com for order-related issues.
Yes. Shane Confectionery offers public tours of the historic shop and kitchen most Saturdays and Sundays at 2 p.m., running approximately 45 minutes to an hour with samples included. Tour tickets are refundable up to 72 hours before the scheduled program. Note that tours are paused in November, December, and the month leading up to Easter due to peak production.

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