Shane Confectionery is America’s oldest continuously operated confectionery, established in 1863 at 110 Market Street in Old City, Philadelphia. The Shane family took over the business in 1911 and operated it for nearly a century, giving the shop its enduring name. In 2010, brothers Ryan and Eric Berley — who also own the neighboring Franklin Fountain — purchased the shop and reopened it in 2011 after a careful Victorian-era restoration.
How to reach a person at Shane Confectionery
Customer service: (215) 922-1048
Shane Confectionery Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Shane Confectionery
What you need to know about Shane Confectionery
Shane Confectionery generally responds to customer service inquiries in a satisfactory manner.
- Shane Confectionery’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Shane Confectionery with our insider guide or through our executive contacts.
- Shane Confectionery’s customer service policies are standard. Here are our frequently asked questions about Shane Confectionery.
Shane Confectionery customer service response times
| Phone support | Available during store hours. Call (215) 922-1048. Monday to Thursday from 12 to 8 p.m., Friday to Saturday from 11 a.m. to 9 p.m., Sunday 11 a.m. to 8 p.m. (Eastern time). |
| Email support | Responses typically within one to three business days. Email info@shanecandies.com for general questions; orders@shanecandies.com for order issues. |
| Live chat support | No live chat support available. |
| Social media | Shane Confectionery is available on Facebook and Instagram. Access Shane Confectionery’s social media here. |
| Help center/FAQ | Policies and shipping FAQ available at shanecandies.com/about-us/policies/. |
How to resolve a problem with Shane Confectionery
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Shane Confectionery mailing address
Shane Confectionery
110 Market Street
Philadelphia, PA 19106
Shane Confectionery executive customer service contacts
Primary Contact
Pavia Burroughs
Director of Design and Employee Relations
110 Market Street
Philadelphia, PA 19106
pavia@shanecandies.com
Secondary Contact
Ryan Berley
Owner and Operator
110 Market Street
Philadelphia, PA 19106
ryan@franklinfountain.com
Chief Executive
Eric Berley
Owner Operator
110 Market Street
Philadelphia, PA 19106
ericb@franklinfountain.com
How do I contact Shane Confectionery customer service?
You can reach Shane Confectionery by phone at (215) 922-1048 during store hours Monday to Thursday from 12 to 8 p.m., Friday to Saturday from 11 a.m. to 9 p.m., Sunday from 11 a.m. to 8 p.m. (all times Eastern) or by email at info@shanecandies.com for general questions and orders@shanecandies.com for order-related issues.
Can I visit Shane Confectionery for a tour or workshop?
Yes. Shane Confectionery offers public tours of the historic shop and kitchen most Saturdays and Sundays at 2 p.m., running approximately 45 minutes to an hour with samples included. Tour tickets are refundable up to 72 hours before the scheduled program. Note that tours are paused in November, December, and the month leading up to Easter due to peak production.
How to get professional help with your Shane Confectionery problem
If you need help with Shane Confectionery, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.