Shake Shack

Shake Shack is an American fast-casual restaurant chain known for its burgers, hot dogs, fries, and milkshakes.

Mailing address
225 Varick Street
New York, NY 10014
Website
shakeshack.com

What you need to know about Shake Shack

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Shake Shack

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Shake Shack customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Stephanie Sentell
COO
Primary
Rob Lynch
Primary Contact
Secondary
Andrew McCaughan
Vice President, Customer Service

Frequently asked questions about Shake Shack

Yes, you can find Shake Shack's online contact form here.
You can contact Shake Shack customer service days a week from 9:30 a.m. to 8:30 p.m. Eastern time.
Online form: Through Shake Shack's online contact form. Social media: By tagging or messaging Shake Shack on their official social media channels. Third-party review sites: You can leave reviews on platforms like Yelp, Google Reviews, or the Shake Shack app.

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