Shake Shack is an American fast-casual restaurant chain known for its burgers, hot dogs, fries, and milkshakes.
Shake Shack Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Shake Shack
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Shake Shack
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Shake Shack mailing address
225 Varick Street
New York, NY 10014
Shake Shack executive customer service contacts
Primary Contact
Stephanie Sentell
COO
225 Varick Street
New York, NY 10014
@shakeshack.com
Secondary Contact
Andrew McCaughan
Vice President, Customer Service
225 Varick Street
New York, NY 10014
ssentell@shakeshack.com
Primary Contact
Rob Lynch
Vice President, Customer Service
225 Varick Street
New York, NY 10014
rlynch@shakeshack.com
Does Shake Shack have an online contact form?
Yes, you can find Shake Shack’s online contact form here.
When can I contact Shake Shack customer service?
You can contact Shake Shack customer service days a week from 9:30 a.m. to 8:30 p.m. Eastern time.
How can I give feedback or leave a review for Shake Shack?
Online form: Through Shake Shack’s online contact form.
Social media: By tagging or messaging Shake Shack on their official social media channels.
Third-party review sites: You can leave reviews on platforms like Yelp, Google Reviews, or the Shake Shack app.
How to get professional help with your Shake Shack problem
If you need help with Shake Shack, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.