Mattresses by Serta Customer Service Contacts

Mattresses by Serta owns and manages two of the largest brands in the mattress industry, National Bedding Company and Simmons Bedding Company.

How to reach a person at Mattresses by Serta

Customer service: (888) 557-3782

Mattresses by Serta Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Mattresses by Serta

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Mattresses by Serta

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Mattresses by Serta mailing address

2600 Forbs Avenue
Hoffman Estates, IL 60192

Mattresses by Serta social media channels


Mattresses by Serta executive customer service contacts

Primary Contact
Pam Llanuza
Customer Service Manager
2600 Forbs Avenue
Hoffman Estates, IL 60192
[email protected]

Secondary Contact
Rita Falcone
Director of Customer Service
2600 Forbs Avenue
Hoffman Estates, IL 60192
[email protected]

Simon Touma
Senior Vice President Supply Chain Customer Experience
2600 Forbs Avenue
Hoffman Estates, IL 60192
[email protected]

Chief Executive
Michael Traub
2600 Forbs Avenue
Hoffman Estates, IL 60192
[email protected]

Frequently asked questions about Mattresses by Serta

How can I contact Mattresses by Serta customer service?

When can I contact Mattresses by Serta customer service?

Monday to Thursday, 10 a.m. to 7 p.m.; Friday 10 a.m. to 3 p.m. (all times Eastern).

How can I get a refund from Mattresses by Serta?

To get a refund for a product bought from Mattresses by Serta:

  1. Contact the store: If you didn’t buy directly from Mattresses by Serta, talk to the store where you bought it. The store will explain its return policy and help you out.
  2. 120-night sleep trial: If you bought from Mattresses by Serta, you have a 120-night trial. You can return the product within this time for a full refund if it’s not right for you.
  3. Start a return: Fill out a form on Serta’s website to start the return process. The company will email you within 48 hours with the next steps.
  4. Return process: The process depends on who delivered the product. If it was RXO,  contact it for a return order. If it was FedEx, Mattresses by Serta will give you instructions on removal or donation.
  5. Refunds: Once Mattresses by Serta confirms the return, you’ll get a refund to your original payment method. It might take 5-10 business days for the refund to show up in your account.

Mattresses by Serta suggests giving the mattress a month to adjust to it, but you can start the return process whenever you want.

If you need more help, email Mattresses by Serta at [email protected].

How to get professional help with your Mattresses by Serta problem

If you need help with Mattresses by Serta, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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