Mattresses by Serta
Mattresses by Serta owns and manages two of the largest brands in the mattress industry, National Bedding Company and Simmons Bedding Company.
What you need to know about Mattresses by Serta
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Mattresses by Serta
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
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Mattresses by Serta customer service executives
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Frequently asked questions about Mattresses by Serta
- Contact the store: If you didn't buy directly from Mattresses by Serta, talk to the store where you bought it. The store will explain its return policy and help you out.
- 120-night sleep trial: If you bought from Mattresses by Serta, you have a 120-night trial. You can return the product within this time for a full refund if it's not right for you.
- Start a return: Fill out a form on Serta's website to start the return process. The company will email you within 48 hours with the next steps.
- Return process: The process depends on who delivered the product. If it was RXO, contact it for a return order. If it was FedEx, Mattresses by Serta will give you instructions on removal or donation.
- Refunds: Once Mattresses by Serta confirms the return, you'll get a refund to your original payment method. It might take 5-10 business days for the refund to show up in your account.
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