Sentry Insurance is a mutual insurance company offering products such as auto, home, life, and business insurance, as well as coverage for industries such as construction and manufacturing.
Sentry Responsiveness rating
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What you need to know about Sentry
Sentry customer service response times may vary depending on the nature and volume of the inquiry.
- The method of contact, inquiry volume, and issue type can impact Sentry’s customer service response times.
- To resolve an issue with Sentry, refer to our insider guide or reach out to its executive contacts.
- Sentry’s customer service policies are standard. Below are some frequently asked questions about Sentry.
Sentry customer service response times
Sentry’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Sentry provides 24/7 customer service. While the company’s services are available around the clock, response times may vary, with faster assistance typically available during regular business hours, Monday through Friday, from 8 a.m. to 5 p.m. Central Standard Time. Call customer service at (800) 473-6879. |
| Email support | Sentry does not publicly list a direct customer service email address on its website. Instead, the company encourages customers to contact the company through the online contact forms or by using the support options available. |
| Live chat | Sentry offers live chat support through its website, providing customers with real-time assistance during business hours from . The company’s customer service operates Monday through Friday, from 8 a.m. to 5 p.m. Central Standard Time. |
| Social media | Sentry customer service response through social media may vary depending on the platform and the nature of the inquiry. While Sentry is active on channels such as Facebook, X, LinkedIn, and Instagram, response times are not explicitly stated and can be slower compared to other support channels. Here’s how to reach Sentry via social media. |
| Help center/FAQ | Sentry customer service response through the help center and FAQ section is available 24/7, offering a range of self-service resources to address common inquiries. While these resources can provide immediate assistance, more specific or complex questions may require contacting customer support directly. |
How to resolve a problem with Sentry
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Sentry mailing address
1800 North Point Drive
Stevens Point, WI 54481
Sentry executive customer service contacts
Primary Contact
Beth Fuel
Client services Manager
1800 North Point Drive
Stevens Point, WI 54481
beth.fuel@sentry.com
Secondary Contact
Pete Anhalt
Vice President
1800 North Point Drive
Stevens Point, WI 54481
pete.anhalt@sentry.com
Chief Executive
Peter McPartland
1800 North Point Drive
Stevens Point, WI 54481
pete.mcpartland@sentry.com
What is the relationship between Sentry and Golden Eagle Insurance?
Sentry is the parent company of Golden Eagle Insurance, having acquired it in 2001.
How can I contact Sentry customer service?
Call (800) 473-6879.
Does Sentry have an online chat service?
Yes, Sentry has an online chat service.
How to get professional help with your Sentry problem
If you need help with Sentry, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.