SeaLink is a ferry service providing transportation between mainland Australia and various islands, including Kangaroo Island and the Whitsunday Islands.
SeaLink Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about SeaLink
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with SeaLink
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
SeaLink mailing address
Level 3, 26 Flinders Street
Adelaide, SA 5000
SeaLink executive customer service contacts
Primary Contact
Asher Telford
General Manager
Level 3, 26 Flinders Street
Adelaide, SA 5000
asher.telford@sealink.com.au
Secondary Contact
Kathiresan Selvam
Customer Service Manager
Level 3, 26 Flinders Street
Adelaide, SA 5000
kathiresan.selvam@sealink.com.au
Chief Executive
Donna Gauci
Level 3, 26 Flinders Street
Adelaide, SA 5000
donna.gauci@sealink.com.au
How can I contact SeaLink customer service?
Call +61-8-8202-8686 or email feedback@sealink.com.au.
How do I request a refund?
Refund requests can be made by contacting customer service at +61-8-8202-8686 or email feedback@sealink.com.au. Policies vary depending on the ticket type and timing of the request.
Are pets allowed on the ferry?
Yes, pets are allowed on Interislander ferries, but they must be kept in designated areas or in pet carriers. Contact customer service at +61-8-8202-8686 or email feedback@sealink.com.au for specific requirements.
Is there Wi-Fi available on board?
Wi-Fi is available on some Interislander ferries. Check with customer service at at +61-8-8202-8686 or email feedback@sealink.com.au for availability and details.
How to get professional help with your SeaLink problem
If you need help with SeaLink, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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