Schoolhouse.world customer service contacts

Schoolhouse is a free online platform that connects students with volunteer tutors for live, small-group tutoring sessions in various academic subjects.

How to reach a person at Schoolhouse.world

Schoolhouse.world's Responsiveness rating

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3/5

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What you need to know about Schoolhouse.world

Schoolhouse.world generally responds to customer service issues in a satisfactory manner.

Schoolhouse.world customer service response times

Schoolhouse.world’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportSchoolhouse.world does not offer phone support.
Email supportThere’s no public email address listed—contact is mainly via in-app or help center channels.
Live chat supportAccess “chat with support” through your profile menu or via the floating help center icon; response times are generally within minutes during active hours
Social mediaWhile active on platforms such as Instagram and Facebook, responses via direct message or comments can vary and are not prioritized as official support channels.
Help center/FAQThe Schoolhouse.world help center offers access to articles and troubleshooting guides for common issues, providing immediate assistance without needing to wait for a response

How to resolve a problem with Schoolhouse.world

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Schoolhouse.world mailing address

100 Jane Street Leasing Office
666 Greenwich St
New York, NY 10014

Schoolhouse.world loyalty program

Schoolhouse.world has a points-based system where users earn Schoolhouse Points (SP) for activities like tutoring, attending sessions, and giving feedback. It also features badges and leaderboards to recognize active participation.

Schoolhouse.world social media channels

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Schoolhouse.world executive customer service contacts

Primary Contact
Drew Bent
Co-Founder and COO
100 Jane Street Leasing Office
666 Greenwich St
New York, NY 10014
drew@schoolhouse.world

LinkedIn

Chief Executive
Sal Kahn
100 Jane Street Leasing Office
666 Greenwich St
New York, NY 10014
skhan@khanacademy.org

LinkedIn

Schoolhouse.world customer service policies

What is Schoolhouse.world's privacy policy?

Schoolhouse.world’s privacy policy explains how the nonprofit collects and uses personal data to provide its tutoring services while ensuring transparency and user control. They gather information like profile details, session data, and user-provided content, using it strictly for educational, safety, and service-improvement purposes. The policy emphasizes clear disclosure of what data is collected, why it’s needed, how long it’s retained, and with whom it may be shared. Users are informed of any significant updates, and the organization commits to protecting user privacy and giving them meaningful choices around their information.

What are Schoolhouse.world's terms of service?

Schoolhouse.world’s terms of service form a legal agreement between users (learners or tutors) and Schoolhouse. Users must be at least 13 years old and agree to abide by community guidelines, including professional conduct and reporting inappropriate behavior. Sessions may be recorded and must remain confidential. Tutors participate as volunteers (not paid employees), and learners agree not to misuse or share session content. Use of the platform is governed by a mandatory individual arbitration clause and class action waiver, and Schoolhouse reserves the right to modify or terminate access at any time.

How can I start the learning process?

To start learning with Schoolhouse.world, visit this sign-up link, create a free account, and then browse or join live tutoring sessions in subjects like math, SAT prep, and more.

How can I get certified?

To get certified on Schoolhouse.world, go to the get certified page, choose a subject, submit a video of yourself solving problems out loud, and peer review two other videos to complete the process.

Frequently asked questions about Schoolhouse.world

Who owns Schoolhouse.world?

Schoolhouse.world is a nonprofit platform founded and led by Sal Khan (the creator of Khan Academy), in collaboration with Shishir Mehrotra (co‑founder and CEO of Coda), alongside team members such as Drew Bent, Mariah Olson, and others.

Why can't I phone or email Schoolhouse.world?

You can’t phone or email Schoolhouse.world because the company centrally manages support via in-app chat only.

When can I contact Schoolhouse.world?

Schoolhouse.world doesn’t have traditional business hours, but here’s how the support and tutoring availability works:

  • Live tutor office hours: Occur on weekdays from 4 p.m. to 7 p.m. Pacific time, plus doubt‑clearing sessions on select evenings from 7 p.m. to 9 p.m. Indian standard time.

  • In‑app chat support: Available at any time via the “chat with support” feature in your profile.

How to get professional help with your Schoolhouse.world's problem

If you need help with Schoolhouse.world's, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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