Scentbird is a New York-based subscription company founded in 2014 by Mariya Nurislamova, Andrei Rebrov and Sergei Gusev. It ships a monthly 8-milliliter vial of a designer fragrance chosen from a catalog of over 1,000 designer scents. The base subscription is billed monthly, with the option to skip or queue future scents. Scentbird also operates Deck of Scarlett, a cosmetics brand, and Drift, a car fragrance subscription. The company is headquartered in Somerset, New Jersey, where it runs its fulfillment operations.
Scentbird Responsiveness rating
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What you need to know about Scentbird
We have not received any recent complaints about Scentbird.
- Scentbird’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Scentbird with our insider guide or through our executive contacts.
- Scentbird’s customer service policies are standard. Here are our frequently asked questions about Scentbird.
Scentbird customer service response times
| Phone support | Scentbird doesn’t have phone support. |
| Email support | support@scentbird.com is the listed address. No published SLA from Scentbird. |
| Live chat support | Not visible on scentbird.com’s contact options in any source I could reach. Whether one exists is unclear. |
| Social media | Facebook, X, and LinkedIn accounts exist. No published response-time commitment. |
| Help center/FAQ | Scentbird routes customer issues through scentbird.zendesk.com. Self-service, so “response time” doesn’t apply the same way; the relevant metric is whether the article answers the question. |
How to resolve a problem with Scentbird
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Scentbird mailing address
401 Cottontail Lane
Somerset, NJ 08873
Scentbird loyalty program
Scentbird doesn’t have a loyalty program.
Scentbird social media channels
Scentbird executive customer service contacts
Primary Contact
Andrei Rebrov
CTO and Co-Founder
401 Cottontail Lane
Somerset, NJ 08873
andrei@scentbird.com
Secondary Contact
Sergei Gusev
Co-Founder and CPO
401 Cottontail Lane
Somerset, NJ 08873
sergei@scentbird.com
Alternative Contact
Rachel ten Brink
Co-Founder
401 Cottontail Lane
Somerset, NJ 08873
rachel@scentbird.com
Chief Executive
Mariya Nurislamova
CEO and Co-Founder
401 Cottontail Lane
Somerset, NJ 08873
mariya@scentbird.com
Scentbird customer service policies
Scentbird self-service links
Does Scentbird have an online contact form?
Yes, Scentbird does have an online contact form.
How can I contact Scentbird customer service?
Email support@scentbird.com or use the online contact form at scentbird.zendesk.com.
When can I contact Scentbird customer service?
Scentbird’s contact form and email are open around the clock. Responses typically arrive within one business day.
How to get professional help with your Scentbird problem
If you need help with Scentbird, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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