State Bank of India (SBI)

State Bank of India (SBI) is a government-owned bank and the largest in India, providing banking products and services such as savings accounts, loans, and investment solutions across various sectors.

Telephone
Main : +91-22-2778-4700
Email
Mailing address
State Bank Bhavan, Nariman Point
Mumbai – 400021, Maharashtra India
Website
onlinesbi.sbi

What you need to know about State Bank of India (SBI)

SBI's customer service rating varies, with some customers praising its responsiveness and efficiency, while others cite issues such as long wait times and unresolved complaints.

How to resolve a problem with State Bank of India (SBI)

Try self-service first

Use our proven resolution methods, or State Bank of India (SBI)’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does State Bank of India (SBI) respond?

Phone support:
Response times may vary, but typically customers can expect to wait a few minutes for assistance on +91-22-2778-4700, especially during peak hours. Some users report quicker responses in less busy periods.  
Email support (customercare@sbi.co.in)
Response times for email inquiries are usually around 2-3 business days, but can vary depending on the volume of emails and the complexity of the issue.  
Live chat support
Initial responses are generally quick, often within 1 to 5 minutes. However, the time it takes to resolve the issue may depend on the complexity of the inquiry.  
Social media support
Responses on platforms such as Facebook and Twitter may take a few hours to a couple of days, depending on the volume of inquiries and the issue being addressed.
Verified contacts

State Bank of India (SBI) customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sri Mayank Shekhar
DGM of Customer Service
Secondary
Shri Vinay M. Tonse
MD, Retail Business and Operations

Additional contacts

Rama Mohan Rao Amara
Managing Director

State Bank of India (SBI) customer service policies

SBI’s grievance redressal policy outlines the process for resolving customer complaints and grievances in a fair and timely manner.

State Bank of India (SBI) loyalty program

SBI offers a loyalty program called SBI Rewardz for its credit card holders, where customers earn reward points on eligible transactions. These points can be redeemed for a wide range of gifts, cash back, or discounts.

Frequently asked questions about SBI

Call SBI customer service at +91-22-2778-4700 or email customercare@sbi.co.in.
Call SBI customer service at +91-22-2778-4700 or email customercare@sbi.co.in.
Yes, SBI is active on social media platforms such as X and Facebook.

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