State Bank of India (SBI) is a government-owned bank and the largest in India, providing banking products and services such as savings accounts, loans, and investment solutions across various sectors.
SBI Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate SBI
What you need to know about SBI
SBI’s customer service rating varies, with some customers praising its responsiveness and efficiency, while others cite issues such as long wait times and unresolved complaints.
- SBI’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with SBI with our insider guide or through our executive contacts.
- SBI’s customer service policies are standard. Here are our frequently asked questions about SBI.
SBI customer service response times
SBI’s customer service response times vary across different platforms:
| Phone support: +91-22-2778-4700 | Response times may vary, but typically customers can expect to wait a few minutes for assistance on +91-22-2778-4700, especially during peak hours. Some users report quicker responses in less busy periods. |
| Email support (customercare@sbi.co.in) | Response times for email inquiries are usually around 2-3 business days, but can vary depending on the volume of emails and the complexity of the issue. |
| Live chat support | Initial responses are generally quick, often within 1 to 5 minutes. However, the time it takes to resolve the issue may depend on the complexity of the inquiry. |
| Social media support | Responses on platforms such as Facebook and Twitter may take a few hours to a couple of days, depending on the volume of inquiries and the issue being addressed. |
How to resolve a problem with SBI
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
SBI mailing address
State Bank Bhavan
Nariman Point
Mumbai – 400021, Maharashtra India
SBI loyalty program
SBI offers a loyalty program called SBI Rewardz for its credit card holders, where customers earn reward points on eligible transactions. These points can be redeemed for a wide range of gifts, cash back, or discounts.
SBI social media channels
SBI executive customer service contacts
Primary Contact
Sri Mayank Shekhar
DGM of Customer Service
State Bank Bhavan
Nariman Point
Mumbai – 400021, Maharashtra India
sri.shekhar@sbi.co.in
Secondary Contact
Shri Vinay M. Tonse
MD, Retail Business and Operations
State Bank Bhavan
Nariman Point
Mumbai – 400021, Maharashtra India
vinay.tonse@sbi.co.in
Alternative Contact
Rama Mohan Rao Amara
Managing Director
State Bank Bhavan
Nariman Point
Mumbai – 400021, Maharashtra India
Mohan.Amara@sbi.co.in
How can I contact SBI customer service?
Call SBI customer service at +91-22-2778-4700 or email customercare@sbi.co.in.
How do I file a complaint with SBI?
Call SBI customer service at +91-22-2778-4700 or email customercare@sbi.co.in.
Can I contact SBI via social media?
Yes, SBI is active on social media platforms such as X and Facebook.
How to get professional help with your SBI problem
If you need help with SBI, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
