SanDisk Customer Service Contacts

SanDisk makes storage devices, like USB flash drives and memory cards.

How to reach a person at SanDisk

Customer service: (855) 493-7867

SanDisk Responsiveness rating

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3/5

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What you need to know about SanDisk

SanDisk customer service response times

SanDisk’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Phone inquiries typically take 1 to 30 minutes to receive a response.
Phone number: Customers can contact SanDisk at (855) 493-7867.
Availability: Phone support is available Monday to Friday from 8 a.m. to 5 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays.  
Email supportResponse time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact SanDisk by filing in the “email form” on SanDisk’s website.  
Live chatResponse time: SanDisk’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday from 8 a.m. to 5 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays.  
Social mediaResponse time: SanDisk is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with SanDisk

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

SanDisk mailing address

951 SanDisk Drive
Milpitas, CA 95035-3683

SanDisk loyalty program

SanDisk’s loyalty program, SanDisk Professional Academy, allows customers to earn points by purchasing products, leaving reviews, or referring friends. These points can be redeemed for discounts, exclusive products, or special promotions. Members may also get early access to sales or personalized offers. The program is designed to encourage repeat purchases and brand engagement.

SanDisk social media channels

X


SanDisk executive customer service contacts

Primary Contact
Kevin Wineberg
Director, Global Customer Support
951 SanDisk Drive
Milpitas, CA 95035-3683
kevin.wineberg@sandisk.com

LinkedIn

Secondary Contact
Doug Hauck
Vice President, America’s
951 SanDisk Drive
Milpitas, CA 95035-3683
doug.hauck@wdc.com

LinkedIn

Chief Executive
David Goeckeler
CEO at Western Digital
951 SanDisk Drive
Milpitas, CA 95035-3683
david.goeckeler@wdc.com

LinkedIn

SanDisk customer service policies

How does SanDisk protect my personal data?

SanDisk collects personal information such as your name, contact details, payment information, and usage data to provide and improve their products and services. It implement reasonable physical, electronic, and procedural security measures to protect your data. However, it emphasizes the importance of you taking precautions to protect against unauthorized access to your SanDisk products, account credentials, and devices. SanDisk retains your personal information as long as necessary to fulfill the purposes outlined in its Privacy Statement, unless a longer retention period is required or permitted by law.

What are SanDisk's terms of sale?

SanDisk’s terms of sale state that placing an order is an offer to buy, and the company reserves the right to accept or reject it. Prices can change without notice, and payment is required at the time of purchase. Delivery dates are estimates, and SanDisk is not responsible for delays. Returns are allowed within 30 days, but some products may be excluded. Product warranties vary, and SanDisk limits its liability to the purchase price, disclaiming responsibility for indirect damages. The terms are governed by California law.

How do I return my SanDisk order?

To return your SanDisk order, visit its returns & cancellations page, enter your order details, and request a return. Your items must be in its original packaging with all accessories and paperwork. Once your return is approved, you’ll receive a prepaid shipping label. Pack the items securely, attach the label, and send them back within 10 days, or your return may be denied. Refunds are processed after it receives your return, but it may take 7-10 business days to reflect in your account.

Frequently asked questions about SanDisk

How do I call SanDisk customer service support?

Call(855) 493-7867. The customer service team is available Monday to Friday from 8 a.m. to 5 p.m. Pacific time.

For consumer product support, call (800) 275-4932 or (866) 270-5532. Support is available Monday to Friday from 8 a.m. to 7 p.m. Pacific time, and on weekends from 8 a.m. to 5 p.m. Pacific time.

Who is the owner of SanDisk?

SanDisk is owned by Western Digital, a company that makes devices to store digital data.

How to get professional help with your SanDisk problem

If you need help with SanDisk, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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