SanDisk makes storage devices, like USB flash drives and memory cards.
What you need to know about SanDisk
- SanDisk’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with SanDisk with our insider guide or through our executive contacts.
- SanDisk’s customer service policies are standard. Here are our frequently asked questions about SanDisk.
SanDisk customer service response times
SanDisk’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response. Phone number: Customers can contact SanDisk at (855) 493-7867. Availability: Phone support is available Monday to Friday from 8 a.m. to 5 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays. |
Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact SanDisk by filing in the “email form” on SanDisk’s website. |
Live chat | Response time: SanDisk’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available Monday to Friday from 8 a.m. to 5 p.m. Pacific time, but the response times may be slower during peak periods, like sales events or holidays. |
Social media | Response time: SanDisk is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with SanDisk
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
SanDisk mailing address
951 SanDisk Drive
Milpitas, CA 95035-3683
SanDisk executive customer service contacts
Primary Contact
Kevin Wineberg
Director, Global Customer Support
951 SanDisk Drive
Milpitas, CA 95035-3683
kevin.wineberg@sandisk.com
Secondary Contact
Doug Hauck
Vice President, America’s
951 SanDisk Drive
Milpitas, CA 95035-3683
doug.hauck@wdc.com
Chief Executive
David Goeckeler
CEO at Western Digital
951 SanDisk Drive
Milpitas, CA 95035-3683
david.goeckeler@wdc.com
How do I call SanDisk customer service support?
Call(855) 493-7867. The customer service team is available Monday to Friday from 8 a.m. to 5 p.m. Pacific time.
For consumer product support, call (800) 275-4932 or (866) 270-5532. Support is available Monday to Friday from 8 a.m. to 7 p.m. Pacific time, and on weekends from 8 a.m. to 5 p.m. Pacific time.
Who is the owner of SanDisk?
SanDisk is owned by Western Digital, a company that makes devices to store digital data.
How to get professional help with your SanDisk problem
If you need help with SanDisk, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.