Samsonite

Samsonite manufactures and sells luggage and travel-related products.

Telephone
Main : (855) 956-4598
Email
Mailing address
575 West Street, Suite 110
Mansfield, MA 02048
Website
shop.samsonite.com

What you need to know about Samsonite

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Samsonite

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

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Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

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Verified contacts

Samsonite customer service executives

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Primary
Lynne Berard
Primary Contact
Secondary
Reza Taleghani
Chief financial officer
Chief Executive
Kyle Gendreau
Chief Executive Officer

Frequently asked questions about Samsonite

You can email Samsonite customer service in the United States email customerservice@samsonite.com.

Samsonite's global headquarters is located in Luxembourg. However, Samsonite North America's headquarters is at  575 West Street, Suite 110 Mansfield, MA 02048
Samsonite was originally founded in Denver in 1910. However, it is now a multinational corporation with its global headquarters in Luxembourg.
Yes, Samsonite offers an international warranty on many of its products, which allows customers to get service and repairs at authorized Samsonite service centers worldwide. The terms and conditions of the warranty may vary by product and region.
The email format for Samsonite typically follows the pattern of firstname.lastname@samsonite.com.
Kyle Gendreau is the CEO of Samsonite.
Yes, Samsonite owns American Tourister, which it acquired in 1993.
Samsonite owns several brands, including Samsonite, American Tourister, Tumi, High Sierra, Hartmann, Gregory, eBags, Lipault, and Kamiliant.
Yes, Samsonite luggage can be repaired. Samsonite offers repair services through authorized service centers. Customers can find the nearest service center by visiting Samsonite's official website or contacting its customer service at (855) 956-4598.
Samsonite occasionally offers trade-in programs where customers can trade in old luggage for discounts on new Samsonite products. These programs are not always available and may vary by region. Check Samsonite's official website or contact its customer service for current trade-in opportunities.
You can email Samsonite customer service in the UK at customerservice@samsonite.co.uk.
To make a warranty claim for Samsonite products:
  1. Locate your proof of purchase and the product's warranty information.
  2. Visit Samsonite's official website and navigate to the warranty section.
  3. Fill out the warranty claim form with the required details.
  4. Submit the form and follow any additional instructions provided by Samsonite. You can also contact customer service directly for assistance.
Samsonite products are manufactured in various locations worldwide, including Europe and Asia. While Samsonite does have some manufacturing facilities in the USA, most of its products are made overseas.
Yes, Samsonite acquired Tumi in 2016.

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