Samsonite Customer Service Contacts

Samsonite manufactures and sells luggage and travel-related products.

How to reach a person at Samsonite

Samsonite Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Samsonite

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Samsonite

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Samsonite mailing address

575 West Street
Suite 110
Mansfield, MA 02048

Samonite social media channels

X


Samsonite executive customer service contacts

Primary Contact
Lynne Berard
575 West Street
Suite 110
Mansfield, MA 02048
lynne.berard@Samsonite.com

LinkedIn

Secondary Contact
Reza Taleghani
Chief financial officer
575 West Street
Suite 110
Mansfield, MA 02048
Reza.Taleghani@Samsonite.com

LinkedIn

Chief Executive
Kyle Gendreau
575 West Street
Suite 110
Mansfield, MA 02048
Kyle.Gendreau@Samsonite.com

LinkedIn

Frequently asked questions about Samsonite

How do I email Samsonite luggage customer service?

You can email Samsonite customer service in the United States email customerservice@samsonite.com.

Where is Samsonite headquarters located?

Samsonite’s global headquarters is located in Luxembourg. However, Samsonite North America’s headquarters is at  575 West Street, Suite 110 Mansfield, MA 02048

Is Samsonite an American company?

Samsonite was originally founded in Denver in 1910. However, it is now a multinational corporation with its global headquarters in Luxembourg.

Does Samsonite have an international warranty?

Yes, Samsonite offers an international warranty on many of its products, which allows customers to get service and repairs at authorized Samsonite service centers worldwide. The terms and conditions of the warranty may vary by product and region.

What is the email format for Samsonite?

The email format for Samsonite typically follows the pattern of firstname.lastname@samsonite.com.

Who is the CEO of Samsonite luggage?

Kyle Gendreau is the CEO of Samsonite.

Are Samsonite and American Tourister the same company?

Yes, Samsonite owns American Tourister, which it acquired in 1993.

What brands are owned by Samsonite?

Samsonite owns several brands, including Samsonite, American Tourister, Tumi, High Sierra, Hartmann, Gregory, eBags, Lipault, and Kamiliant.

Can Samsonite luggage be repaired?

Yes, Samsonite luggage can be repaired. Samsonite offers repair services through authorized service centers. Customers can find the nearest service center by visiting Samsonite’s official website or contacting its customer service at (855) 956-4598.

How do I trade in Samsonite luggage?

Samsonite occasionally offers trade-in programs where customers can trade in old luggage for discounts on new Samsonite products. These programs are not always available and may vary by region. Check Samsonite’s official website or contact its customer service for current trade-in opportunities.

How do I email Samsonite customer service UK?

You can email Samsonite customer service in the UK at customerservice@samsonite.co.uk.

How do I make a Samsonite warranty claim?

To make a warranty claim for Samsonite products:

  1. Locate your proof of purchase and the product’s warranty information.
  2. Visit Samsonite’s official website and navigate to the warranty section.
  3. Fill out the warranty claim form with the required details.
  4. Submit the form and follow any additional instructions provided by Samsonite. You can also contact customer service directly for assistance.

Is Samsonite made in the USA?

Samsonite products are manufactured in various locations worldwide, including Europe and Asia. While Samsonite does have some manufacturing facilities in the USA, most of its products are made overseas.

Is Tumi owned by Samsonite?

Yes, Samsonite acquired Tumi in 2016.

How to get professional help with your Samsonite problem

If you need help with Samsonite, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help