Saffire Freycinet Customer Service Contacts

Saffire Freycinet is an all-inclusive resort in Tasmania, offering premium accommodation, dining, and guided experiences.

How to reach a person at Saffire Freycinet

Saffire Freycinet Responsiveness rating

rating
4/5

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What you need to know about Saffire Freycinet

Saffire Freycinet customer service response times may vary depending on the complexity of the request, but the team provides helpful solutions as quickly as possible.

Saffire Freycinet customer service response times

Saffire Freycinets’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportSaffire Freycinet’s customer service phone response times are typically quick during business hours, which are 9:00 a.m. to 5:00 p.m. Monday to Friday, Australian Eastern time. Call customer service at +61-3-6256-7888.
Email supportSaffire Freycinet’s customer service email support response times can vary depending on the volume of inquiries, but the company typically responds within 24 to 48 hours on week days. Response times may be longer during peak seasons or holidays. Email Saffire Freycinet at stay@saffire-freycinet.com.au.
Live chatSaffire Freycinet does not offer live chat support on its website.
Social mediaSaffire Freycinet’s customer service response times on social media can vary depending on the platform and the volume of inquiries. Generally, the company responds within a few hours during business hours, which are 9:00 a.m. to 5:00 p.m. Monday to Friday, Australian Eastern time, but responses may take longer during weekends or peak periods. Here’s how to reach Saffire Freycinet via social media.
Help center/FAQSaffire Freycinet does not appear to have a dedicated help or FAQ section on its website. However, the company provides information about its services, accommodations, and experiences across various sections of the site.

How to resolve a problem with Saffire Freycinet

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Saffire Freycinet mailing address

2352 Coles Bay Road

Saffire Freycinet loyalty program

Saffire Freycinet does not offer a loyalty program.

Saffire Freycinet social media channels

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Saffire Freycinet executive customer service contacts

Primary Contact
Patrick Barrie
General Manager
2352 Coles Bay Road
Tasmania, Australia 7215,
patrick.barrie@saffire-freycinet.com.au

LinkedIn

Secondary Contact
Tanya Kruimink
Chief People and Culture Officer
2352 Coles Bay Road
Tasmania, Australia 7215,
tanya.kruimink@federalgroup.com.au

LinkedIn

Chief Operations Officer
Nick Linnett
2352 Coles Bay Road
Tasmania, Australia 7215,
nlinnett@federalgroup.com.au

LinkedIn

Saffire Freycinet customer service policies

What are the Saffire Freycinet's terms and conditions?

Saffire Freycinet’s terms and conditions cover booking, payment, and cancellation policies. Guests are required to adhere to check-in/check-out times and follow property rules.

What is Saffire Freycinet’s privacy policy?

Saffire Freycinet’s privacy policy outlines how it collects, uses, and protects personal information provided by guests. It details how data are stored securely and used solely for booking and communication purposes.

What is Saffire Freycinet’s cancellation policy?

Saffire Freycinet’s cancellation policy states that guests must cancel at least 30 days before arrival date to avoid forfeiting the full accommodation payment. If a reservation requires full prepayment at the time of booking (such as with certain special offers and packages), the payment is nonrefundable, and the full accommodation cost will be charged as a penalty if canceled.

How can I view available packages and offers?

Visit the “Offers” page on the website to view packages and offers.

Can I find information about accessibility on the website?

Yes, you can find information regarding accessibility on the “Accessibility” page. This section provides insights into the lodge’s accessible rooms, amenities, and services available to guests with disabilities.

How can I check the status of my reservation?

Visit the “Manage Booking” section on the website. Enter your booking reference and details to view the current status of your reservation, including dates, payment, and special requests.

Frequently asked questions about Saffire Freycinet

What is the relationship between Saffire Freycinet and Federal Group?

Federal Group is the parent company of Saffire Freycinet.

How can I contact Saffire Freycinet customer service?

To contact Saffire Freycinet call +61-3-6256-7888 or email stay@saffire-freycinet.com.au.

Does Saffire Freycinet offer transportation services?

Yes, Saffire Freycinet offers a range of transportation options, including private transfers from nearby airports, such as Hobart or Launceston, and helicopter transfers.

How to get professional help with your Saffire Freycinet problem

If you need help with Saffire Freycinet, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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