Russian Railways, or RZD, is the state-owned railway company of Russia. It’s responsible for operating most of the country’s trains and managing its rail infrastructure.
Russian Railways Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Russian Railways
We have not received any recent complaints about Russian Railways.
How to resolve a problem with Russian Railways
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Russian Railways mailing address
Novaya Basmannaya Street, 2, Moscow, 107174
Moscow, RU 107174
Russian Railways executive customer service contacts
Primary Contact
Marina Zenkina
Chief Specialist
Novaya Basmannaya Street, 2
Moscow, RU 107174
Marina.Zenkina@rzd.ru
Secondary Contact
Evgeny Charkin
Chief Information Officer
Novaya Basmannaya Street, 2
Moscow, RU 107174
Evgeny.Charkin@rzd.ru
Chief Executive
Oleg Belozyorov
Novaya Basmannaya Street, 2
Moscow, RU 107174
Oleg.Belozyorov@rzd.ru
Are Russian Railways under sanctions?
Yes, Russian Railways has been subject to international sanctions, particularly by the United States, the European Union, and other countries due to the geopolitical situation involving Russia.
What is the Russian railway called?
The national railway company of Russia is officially called Russian Railways, known as Rossiyskie Zheleznye Dorogi (RZD) in Russian.
How many railways are there in Russia?
Russian Railways operates a single, vast national railway network, but it consists of 11 regional railways managed by RZD across the country.
What is the main railway line in Russia called?
The most famous and longest railway line in Russia is the Trans-Siberian Railway, which stretches from Moscow to Vladivostok.
Where is the head office of Russian Railways?
The head office of Russian Railways is located in Moscow, Russia.
Who owns Russian Railways?
Russian Railways is owned by the Government of Russia, making it a state-owned company.
Who is the CEO of Russian Railways?
The current CEO of Russian Railways is Oleg Belozyorov.
How do I contact Russian Railways?
Contact Russian Railways through its official website or at +7 (800) 775-00-00.
How to get professional help with your Russian Railways problem
If you need help with Russian Railways, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help