Ruggable makes washable, stain-resistant rugs. The rugs come with a two-piece system: a removable cover that can be washed in a regular washing machine and a non-slip pad.
Ruggable Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Ruggable
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ruggable
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ruggable mailing address
17809 S Broadway
Gardena, CA 90248
Ruggable executive customer service contacts
Primary Contact
Emily McArthur
Senior Director, Customer Experience
17809 S Broadway
Gardena, CA 90248
emily.mcarthur@ruggable.com
Secondary Contact
Tasha Erding
Chief Operating Officer
17809 S Broadway
Gardena, CA 90248
Chief Executive Officer
Nathan Baldwin
17809 S Broadway
Gardena, CA 90248
nathan@ruggable.com
Kennedy Nowicki
17809 S Broadway
Gardena, CA 90248
kennedy@ruggable.com
How can I contact Ruggable customer service?
Reach Ruggable’s customer service through the following methods:
- Live chat: Available on the bottom right-hand corner of its website, Monday to Friday, from 6 a.m. to 4 p.m. Pacific time.
- Submit a request: Fill out the contact form on Ruggable’s official website.
- Phone: Call (877) 331-4662.
- Email: Send your inquiries to support@ruggable.com.
Does Ruggable have an online chat service?
Yes, it is available on the bottom right-hand corner of its website, Monday to Friday, from 6 a.m. to 4 p.m. Pacific time.
Can I machine wash Ruggable rugs?
Yes, the rug cover is machine washable.
Does Ruggable offer a warranty?
Yes, Ruggable provides a one-year limited warranty that covers defects in materials and workmanship.
- The warranty begins on the delivery date.
- It applies only when the products are used as intended.
How can I contact Ruggable in the U.K.?
- Email: Send a message to support@ruggable.co.uk.
- Website form: Submit a request through the form on Ruggable’s website.
- Live chat: Available on the bottom right-hand corner of the U.K. website.
- WhatsApp: Message +44-7451-278617, available Monday to Friday, 9 a.m. to 4 p.m. Greenwich Mean Time.
Who owns Ruggable?
Jeneva Bell is the founder and owner of Ruggable.
How to get professional help with your Ruggable problem
If you need help with Ruggable, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.