Rug Doctor is a company that specializes in rental and retail carpet cleaning machines and products.
How to reach a person at RugDoctor
Main: (800) 784-3628
RugDoctor Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about RugDoctor
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with RugDoctor
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.RugDoctor mailing address
4701 Old Shepard Place
Plano, TX 75093
RugDoctor executive customer service contacts
Primary Contact
Jesse Warner
Customer Support Manager
4701 Old Shepard Place
Plano, TX 75093
jesse.warner@rugdoctor.com
Secondary Contact
Mark Briscoe
Director of Customer Relations
4701 Old Shepard Place
Plano, TX 75093
mark.briscoe@rugdoctor.com
Chief Executive
Chris Forsberg
4701 Old Shepard Place
Plano, TX 75093
chris.forsberg@rugdoctor.com
How can I contact RugDoctor customer service?
Call (800) 784-3628 or email consumer.support@rugdoctor.com.
Does RugDoctor have an online contact form?
Yes, you can find the online contact form here.
When can I contact RugDoctor customer service?
Monday to Friday 8 a.m. to 5 p.m. Central time.
Where can I rent a Rug Doctor machine?
You can rent a Rug Doctor machine at various retail locations including supermarkets and home improvement stores. Use the store locator on the Rug Doctor website to find a rental location near you.
What should I do if my Rug Doctor machine is not working properly?
If your Rug Doctor machine is not working properly, check the troubleshooting guide in the user manual. If the issue persists, contact customer service at (800) 784-3628 or email consumer.support@rugdoctor.com for further assistance.
How do I clean and maintain my Rug Doctor machine?
After each use, empty the dirty water tank and rinse it out. Clean the brushes and wipe down the machine. Refer to the user manual for detailed maintenance instructions.
Can I buy a Rug Doctor machine?
Yes, Rug Doctor machines are available for purchase on the Rug Doctor website and at various retailers. Contact customer service at (800) 784-3628 or email consumer.support@rugdoctor.com for more information on where to buy.
What should I do if I need to return a Rug Doctor product?
For returns, follow the return policy provided with your purchase. Contact customer service at (800) 784-3628 or email consumer.support@rugdoctor.com for assistance with the return process.
How to get professional help with your RugDoctor problem
If you need help with RugDoctor, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.