RugDoctor

Rug Doctor is a company that specializes in rental and retail carpet cleaning machines and products.

Telephone
Main : (800) 784-3628
Email
Mailing address
4701 Old Shepard Place
Plano, TX 75093
Website
rugdoctor.com

What you need to know about RugDoctor

The company responds to most customer complaints in a satisfactory manner.

  • RugDoctor’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with RugDoctor with our insider guide or through its executive contacts.
  • RugDoctor's customer service policies are standard. Here are our frequently asked questions about RugDoctor.

How to resolve a problem with RugDoctor

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

RugDoctor customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jesse Warner
Customer Support Manager
Secondary
Mark Briscoe
Director of Customer Relations
Chief Executive
Chris Forsberg
Chief Executive

RugDoctor loyalty program

(added)

Frequently asked questions about RugDoctor

Call (800) 784-3628 or email consumer.support@rugdoctor.com.
Yes, you can find the online contact form here.
Monday to Friday 8 a.m. to 5 p.m. Central time.
You can rent a Rug Doctor machine at various retail locations including supermarkets and home improvement stores. Use the store locator on the Rug Doctor website to find a rental location near you.
If your Rug Doctor machine is not working properly, check the troubleshooting guide in the user manual. If the issue persists, contact customer service at (800) 784-3628 or email consumer.support@rugdoctor.com for further assistance.
After each use, empty the dirty water tank and rinse it out. Clean the brushes and wipe down the machine. Refer to the user manual for detailed maintenance instructions.
Yes, Rug Doctor machines are available for purchase on the Rug Doctor website and at various retailers. Contact customer service at (800) 784-3628 or email consumer.support@rugdoctor.com for more information on where to buy.
For returns, follow the return policy provided with your purchase. Contact customer service at (800) 784-3628 or email consumer.support@rugdoctor.com for assistance with the return process.

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