Royal Jordanian Airlines is the flag carrier airline of Jordan, with its head office in Amman, Jordan. It operates scheduled international services over four continents from its main base at Queen Alia International Airport in Amman. Royal Jordanian (RJ) is a member of the Arab Air Carriers Organization and of the Oneworld global airline alliance.
How to reach a person at Royal Jordanian Airlines
Royal Jordanian Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
For information about filing a complaint, call +962-6-510-0000 or contact ibesupport@rj.com.
What you need to know about Royal Jordanian Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Royal Jordanian Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Royal Jordanian Airlines mailing address
P.O.Box 302
Amman, Jordan 11118
https://rj.com/
Royal Jordanian Airlines social media channels
Royal Jordanian Airlines executive customer service contacts
Primary Contact
Mr. Zaker Majali
Head of sales and distribution
P.O.Box 302
Amman, Jordan 11118
Zaker.Majali@rj.com
Secondary Contact
Mr. Anwar Atalla
Head of marketing
P.O.Box 302
Amman, Jordan 11118
Anwar.Atalla@rj.com
Zyad Jaradat
Regional Director North America
P.O.Box 302
New York, NY
zyad.jaradot@rj.com
Chief Executive
Stefan Pichler
President u0026 CEO
P.O.Box 302
Amman, Jordan 11118
Stefan.Pichler@rj.com
also try Sawsan Maaiah, Senior Manager at President & CEO’s Office Sawsan.Maaiah@rj.com
Does Royal Jordanian refund money?
Royal Jordanian Airlines has a refund policy in place that outlines the rules applicable to refunds for its customers. If you decide to cancel your ticket within 24 hours of booking, you will receive a full refund. However, if you cancel your reservation after 24 hours of purchase, you will only receive a refund for the unused portion of your ticket.
What is the booking number for Royal Jordanian Airlines?
To obtain your booking number with Royal Jordanian Airlines, contact its customer service center at (773) 686-1331 for assistance with your reservation details.
What is the baggage allowance on Royal Jordanian Airlines?
For passengers with Crown Class tickets, two pieces of carry-on baggage are allowed in the cabin on all types of aircraft, except on Embraers where only one piece is allowed. The weight limit for each piece is 7 kg (15 lbs), and the dimensions should not exceed 23x41x51 cm (9x16x20 inches).
Economy class passengers are allowed to bring one carry-on bag with the same weight and size restrictions as mentioned above.
Each adult or child passenger is allowed up to two pieces of checked luggage, with each piece weighing no more than 23 kg (50 lbs). The total of the three dimensions of each piece must not exceed 158 cm (62 inches). It is important to note that specific routes and destinations may have different requirements, so it is always best to confirm directly with Royal Jordanian for your specific flight details.
Who owns Royal Jordanian Airlines?
Royal Jordanian Airlines is the national airline of Jordan. The airline is fully owned by the Jordanian government through a holding company called RJI (Royal Jordanian Investments).
What is the maximum weight allowed for a carry-on bag on Royal Jordanian?
The maximum weight for carry-on baggage on Royal Jordanian Airlines is 7 kg (15 lbs) for both Crown and Economy class passengers.
How to get professional help with your Royal Jordanian Airlines problem
If you need help with Royal Jordanian Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help
