Royal Jordanian Airlines

Royal Jordanian Airlines is the flag carrier airline of Jordan, with its head office in Amman, Jordan. It operates scheduled international services over four continents from its main base at Queen Alia International Airport in Amman. Royal Jordanian (RJ) is a member of the Arab Air Carriers Organization and of the Oneworld global airline alliance.

Telephone
Customer service : (773) 686-1331
Customer service : International: +962-6-510-0000
Email
Mailing address
P.O.Box 302
Amman, Jordan 11118
Website
rj.com

What you need to know about Royal Jordanian Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Royal Jordanian Airlines

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Verified contacts

Royal Jordanian Airlines customer service executives

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Primary
Mr. Zaker Majali
Head of sales and distribution
Secondary
Mr. Anwar Atalla
Head of marketing
Chief Executive
Stefan Pichler
Chief Executive
Chief Executive
Zyad Jaradat
Regional Director North America

Frequently asked questions about Royal Jordanian Airlines

Royal Jordanian Airlines has a refund policy in place that outlines the rules applicable to refunds for its customers. If you decide to cancel your ticket within 24 hours of booking, you will receive a full refund. However, if you cancel your reservation after 24 hours of purchase, you will only receive a refund for the unused portion of your ticket.
To obtain your booking number with Royal Jordanian Airlines, contact its customer service center at (773) 686-1331 for assistance with your reservation details.
For passengers with Crown Class tickets, two pieces of carry-on baggage are allowed in the cabin on all types of aircraft, except on Embraers where only one piece is allowed. The weight limit for each piece is 7 kg (15 lbs), and the dimensions should not exceed 23x41x51 cm (9x16x20 inches). Economy class passengers are allowed to bring one carry-on bag with the same weight and size restrictions as mentioned above. Each adult or child passenger is allowed up to two pieces of checked luggage, with each piece weighing no more than 23 kg (50 lbs). The total of the three dimensions of each piece must not exceed 158 cm (62 inches). It is important to note that specific routes and destinations may have different requirements, so it is always best to confirm directly with Royal Jordanian for your specific flight details.
Royal Jordanian Airlines is the national airline of Jordan. The airline is fully owned by the Jordanian government through a holding company called RJI (Royal Jordanian Investments).
The maximum weight for carry-on baggage on Royal Jordanian Airlines is 7 kg (15 lbs) for both Crown and Economy class passengers.

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