Royal Jordanian Airlines Customer Service Contacts

Royal Jordanian Airlines is the flag carrier airline of Jordan, with its head office in Amman, Jordan. It operates scheduled international services over four continents from its main base at Queen Alia International Airport in Amman. Royal Jordanian (RJ) is a member of the Arab Air Carriers Organization and of the Oneworld global airline alliance.

Royal Jordanian Airlines Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

For information about filing a complaint, call +962 6 5100000 or contact [email protected]

What you need to know about Royal Jordanian Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Royal Jordanian Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Royal Jordanian Airlines mailing address

P.O.Box 302
Amman, Jordan 11118

Royal Jordanian Airlines social media channels

Royal Jordanian Airlines executive customer service contacts

Primary Contact
Mr. Zaker Majali
Head of sales and distribution
P.O.Box 302
Amman, Jordan 11118
[email protected]

Secondary Contact
Mr. Anwar Atalla
Head of marketing
P.O.Box 302
Amman, Jordan 11118
[email protected]

Zyad Jaradat
Regional Director North America
P.O.Box 302
New York, NY
[email protected]

Chief Executive
Stefan Pichler
President u0026 CEO
P.O.Box 302
Amman, Jordan 11118
[email protected]


also try Sawsan Maaiah, Senior Manager at President & CEO’s Office [email protected]

How to get professional help with your Royal Jordanian Airlines problem

If you need help with Royal Jordanian Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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