Royal Caribbean International

Royal Caribbean International is owned by Royal Caribbean Group and headquartered in Miami. The brand operates large cruise ships on international itineraries and shares ownership with Celebrity Cruises and Silversea Cruises.

Telephone
Main : (305) 539-6000
Customer service : (800) 256-6649
Toll Free : (866) 562-7625
Email
Mailing address
1050 Caribbean Way
Miami, FL 33132
Website
royalcaribbean.com

What you need to know about Royal Caribbean International

We receive many complaints about Royal Caribbean International. The cruise line had more than its share of refund problems during the pandemic and customers today complain about onboard services and passenger-unfriendly policies.

How to resolve a problem with Royal Caribbean International

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Royal Caribbean International customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Ricardo Cruz
Customer Service Manager
Secondary
Aurora Yera–Rodriguez
AVP, Guest Experience
Chief Executive
Michael Bayley
Chief Executive

Frequently asked questions about Royal Caribbean International

Call (800) 256-6649 or email RoyalGuestRelations@rccl.com.
Yes, you can make changes to your booking online through the "Manage My Booking" section of the Royal Caribbean website. Alternatively, you can contact customer service at (800) 256-6649 or email RoyalGuestRelations@rccl.com for assistance with any changes you need to make.
If you encounter any issues during your cruise, such as problems with your cabin, dining, or onboard activities, report them to guest services onboard the ship.
Yes, Royal Caribbean International offers a variety of dining options to accommodate dietary restrictions, including vegetarian, vegan, gluten-free, and other special dietary needs. Inform the cruise line of your dietary requirements when making your booking or speak to the restaurant staff once onboard.
If you require special assistance or accommodations due to a disability, contact Royal Caribbean International customer service at (800) 256-6649 or email RoyalGuestRelations@rccl.com before your cruise to make arrangements. They can assist you with wheelchair access, accessible cabins, and other accommodations as needed.
Royal Caribbean's cancellation policy varies depending on the type of booking and how far in advance you cancel. You can find detailed information about its cancellation policy on the website or by contacting customer service at (800) 256-6649 or email RoyalGuestRelations@rccl.com.
If you purchased travel insurance through Royal Caribbean International and need to make a claim, contact the insurance provider directly. They will provide you with instructions on how to submit your claim and what documentation is required.

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