Rover

Rover is an online platform that connects pet owners with pet sitters, dog walkers, and other pet care services.

Telephone
Main : (888) 453-7889
Email
Mailing address
720 Olive Way, Suite 1900
Seattle, WA 98101
Website
rover.com

What you need to know about Rover

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Rover

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Rover customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Brent Turner
Chief Operating Officer
Secondary
Dhruba Roy Chowdhury
Senior Operations Expert and Customer Support Professional
Chief Executive
Aaron Easterly
Chief Executive Officer

Frequently asked questions about Rover

Call (888) 453-7889 or email support@rover.com.
To book a pet care service, visit Rover's website or use the mobile app to search for pet sitters or dog walkers in your area. You can then message the provider to discuss details and book services.
If you need to cancel a booking, log into your Rover account, go to your bookings, and select the booking you wish to cancel. Follow the prompts to cancel the booking. Be aware of any cancellation policies that may apply.
Payments for Rover services are typically handled through the Rover platform. You can pay securely online using a credit card. Rover manages payments to ensure both pet owners and sitters are protected.
If you have a billing question or issue, contact Rover customer service at (888) 453-7889 or email support@rover.com.
Rover conducts background checks on pet sitters and offers reviews and ratings from other pet owners to help you make informed decisions. They also provide insurance coverage for certain services.
In case of a safety concern or emergency, contact Rover customer service at (888) 453-7889 or email support@rover.com.
You can update your account information, including your profile details and payment methods, by logging into your Rover account and accessing the account settings.
If you encounter technical issues with the Rover website or app, or contact customer service at (888) 453-7889 or email support@rover.com for technical support.

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