Ross Stores is an off-price apparel retailer in the U.S.
Ross Stores Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Ross Stores
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ross Stores
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ross Stores mailing address
5130 Hacienda Drive
Dublin, CA 94568
Ross Stores social media channels
Ross Stores executive customer service contacts
Primary Contact
Matt Young
Senior Vice President, Head of Stores
5130 Hacienda Drive
Dublin, CA 94568
Matt.Young@ross.com
Secondary Contact
Michael J. Hartshorn
Group President, COO and Director
5130 Hacienda Drive
Dublin, CA 94568
Michael.Hartshorn@ross.com
Chief Executive
Barbara Rentler
5130 Hacienda Drive
Dublin, CA 94568
Barbara.Rentler@ross.com
Does Ross Stores have an online contact form?
Yes, you can find the online contact form here.
How can I contact Ross Stores customer service?
Call (800) 335-1115.
How do I find a Ross Stores location near me?
You can find a Ross Stores location near you by using the store locator tool on its website. Enter your zip code or city/state to find nearby stores, along with its addresses, phone numbers, and hours of operation.
Can I shop online at Ross Stores?
Ross Stores primarily operates brick-and-mortar locations and does not offer online shopping through its official website. However, it occasionally has online promotions or partnerships with other retailers for limited-time online shopping events..
How do I check the balance of my Ross Stores gift card?
Visit the Ross website and click on the “Gift Cards” link. From there, you’ll find an option to check your balance by entering the card number and PIN. Alternatively, call Ross Stores customer service at (800) 335-1115 for assistance.
How to get professional help with your Ross Stores problem
If you need help with Ross Stores, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
