Ross Stores is the largest off-price retailer in the U.S., with 1,409 locations in 37 states, the District of Columbia and Guam. The company also operates 165 dd’s Discounts stores in 15 states.
Responsiveness rating
What you need to know about Ross Stores
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Ross Stores
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
5130 Hacienda Drive
Dublin, CA 94568
https://www.rossstores.com/
Phone Contacts
Main: (925) 875-9725
Customer Service: (800) 335-1115
Customer Service Resources
Before contacting executives use the contact us page
Social Media Contacts
Executive Contacts
Primary Contact
Matt Young
Senior Vice President, Head of Stores
5130 Hacienda Drive
Dublin, CA 94568
[email protected]
Secondary Contact
Michael J. Hartshorn
Executive Vice President, Chief Financial Officer
5130 Hacienda Drive
Dublin, CA 94568
[email protected]
Michael O'Sullivan
President & Chief Operating Officer
5130 Hacienda Drive
Dublin, CA 94568
Michael.O'[email protected]
Chief Executive
Barbara Rentler
Chief Executive Officer
5130 Hacienda Drive
Dublin, CA 94568
[email protected]
This contact was published on January 10, 2016 and updated on November 8, 2023.
