Ross Stores Customer Service Contacts

Ross Stores is the largest off-price retailer in the U.S., with 1,409 locations in 37 states, the District of Columbia and Guam. The company also operates 165 dd’s Discounts stores in 15 states.

Ross Stores Responsiveness rating


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Customer service resources

Before contacting executives use the contact us page

What you need to know about Ross Stores

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Ross Stores

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Ross Stores mailing address

5130 Hacienda Drive
Dublin, CA 94568

Ross Stores social media channels

Ross Stores executive customer service contacts

Primary Contact
Matt Young
Senior Vice President, Head of Stores
5130 Hacienda Drive
Dublin, CA 94568
[email protected]

Secondary Contact
Michael J. Hartshorn
Executive Vice President, Chief Financial Officer
5130 Hacienda Drive
Dublin, CA 94568
[email protected]

Michael O’Sullivan
President u0026 Chief Operating Officer
5130 Hacienda Drive
Dublin, CA 94568
Michael.O’[email protected]

Chief Executive
Barbara Rentler
Chief Executive Officer
5130 Hacienda Drive
Dublin, CA 94568
[email protected]

How to get professional help with your Ross Stores problem

If you need help with Ross Stores, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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