Root Insurance

Root Insurance is a Columbus, Ohio-based insurer that sells auto insurance priced largely on how people drive, measured through its mobile app, along with renters insurance.

Telephone
Main : (866) 980-9431
Email
Mailing address
80 E Rich Street, Suite 500
Columbus, OH 43215
Website
joinroot.com

What you need to know about Root Insurance

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Root Insurance

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Root Insurance customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Betsy McCorkle
Customer Service Supervisor
Secondary
Jennifer Heady
Senior Manager, Customer Experience
Chief Executive
Alexander Timm
Chief Executive

Frequently asked questions about Root Insurance

Root offers support in its mobile app. You can also call (866) 980-9431 or email help@joinroot.com.
Call (866) 980-9431 or email help@joinroot.com.
Customer service is available by phone Monday to Friday, 9 a.m. to 8 p.m. Eastern time.
To file a claim, use the Root Insurance mobile app to submit your claim details and documentation, or contact customer service at (866) 980-9431 or email help@joinroot.com for assistance.
You can check the status of your claim through the Root Insurance mobile app or by contacting customer service at (866) 980-9431 or email help@joinroot.com.
To update your policy information, use the Root Insurance mobile app or contact customer service at (866) 980-9431 or email help@joinroot.com for assistance with making changes.

Outdated info? Report it here