Root Insurance is an insurance company that offers personalized auto insurance rates based primarily on drivers’ behavior, monitored through a mobile app.
Root Insurance Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Root Insurance
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Root Insurance
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Root Insurance mailing address
80 E Rich Street
Suite 500
Columbus, OH 43215
Root Insurance executive customer service contacts
Primary Contact
Betsy McCorkle
Customer Service Supervisor
80 E Rich Street
Suite 500
Columbus, OH 43215
betsy.mccorkle@joinroot.com
Secondary Contact
Jennifer Heady
Senior Manager, Customer Experience
80 E Rich Street
Suite 500
Columbus, OH 43215
jennifer.heady@joinroot.com
Chief Executive
Alexander Timm
80 E Rich Street
Suite 500
Columbus, OH 43215
alexander.timm@joinroot.com
Does Root Insurance have an online chat service?
Yes, you can speak to an agent here.
How can I contact Root Insurance?
Call (866) 980-9431 or email help@joinroot.com.
When can I contact Root Insurance customer service?
Monday to Friday 9 a.m. to 5 p.m. Eastern time.
How do I file a claim with Root Insurance?
To file a claim, use the Root Insurance mobile app to submit your claim details and documentation, or contact customer service at (866) 980-9431 or email help@joinroot.com for assistance.
How can I check the status of my claim?
You can check the status of your claim through the Root Insurance mobile app or by contacting customer service at (866) 980-9431 or email help@joinroot.com.
What should I do if I need to update my policy information?
To update your policy information, use the Root Insurance mobile app or contact customer service at at (866) 980-9431 or email help@joinroot.com for assistance with making changes.
How to get professional help with your Root Insurance problem
If you need help with Root Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help