RockAuto

RockAuto sells automotive parts and accessories for various vehicle makes and models.

Telephone
Main : (608) 661-1376
Mailing address
6418 Normandy Lane, Suite 100
Madison, WI 53719
Website
rockauto.com

What you need to know about RockAuto

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with RockAuto

Try self-service first

Use our proven resolution methods, or RockAuto’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does RockAuto respond?

Phone supportMain:

RockAuto lists a corporate phone number on its website, but does not offer phone-based customer service. The company directs all support inquiries to its online help center.

Email supportservice@rockauto.com

RockAuto lists an email address on its website for limited purposes, such as assistance with placing an order. However, the company primarily handles customer service through its online help center.

Live chat

RockAuto does not offer a live chat feature on its website.

Social media

RockAuto is active on social media platforms such as Facebook, X, Instagram and YouTube.

Help center/FAQ

RockAuto’s help center/FAQ provides quick answers to common questions regarding order placement, shipping, returns, payment methods and product compatibility.

Verified contacts

RockAuto customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
David Williams
Claims Manager, Supply Chain Manager, Technical Customer Experience Analyst
Secondary
Chris Donaldson
Bilingual Customer Experience Analyst
Chief Executive
Tom Taylor
Co-Owner and Vice President of Marketing
Chief Executive
Jim Taylor

RockAuto customer service policies

RockAuto’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used for processing orders, customer service, and limited marketing purposes.

RockAuto loyalty program

RockAuto does not have a loyalty program.

Frequently asked questions about RockAuto

RockAuto doesn't have a general contact form. To report a problem with an order, change or cancel it, or arrange a return, use its Order Status & Returns page. For questions its help pages don't answer, email service@rockauto.com.
RockAuto does not offer customer service by phone. Use its Order Status & Returns page for order problems, changes and returns, or email service@rockauto.com. Its corporate headquarters number is (608) 661-1376.
No, RockAuto is an online-only retailer, with no physical storefronts or pickup locations.
RockAuto offers various shipping options, including standard ground shipping, expedited shipping, and international shipping to many countries.
RockAuto accepts credit and debit cards (Visa, MasterCard, American Express, Discover and Diners Club), PayPal (including Pay Later/Pay in 4), Sezzle payment plans and wire transfers. Customers in Canada have additional bank bill-pay and cash options.
RockAuto offers parts from a wide range of manufacturers, including both OEM and aftermarket brands.
Yes. Use RockAuto's Order Status & Returns page to cancel parts or reduce quantities. If the order hasn't been sent to the warehouse, the change is confirmed immediately; if it has, RockAuto will try to intercept it.

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