RockAuto sells automotive parts and accessories for various vehicle makes and models.
RockAuto Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate RockAuto
What you need to know about RockAuto
The company responds to most customer complaints in a satisfactory manner.
- RockAuto’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with RockAuto with our insider guide or through its executive contacts.
- RockAuto’s customer service policies are standard. Here are our frequently asked questions about RockAuto.
RockAuto customer service response times
RockAuto’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support Main: (608) 661-1376 | RockAuto lists a corporate phone number on its website, but does not offer phone-based customer service. The company directs all support inquiries to its online help center. |
| Email support service@rockauto.com | RockAuto lists an email address on its website for limited purposes, such as assistance with placing an order. However, the company primarily handles customer service through its online help center. |
| Live chat | RockAuto does not offer a live chat feature on its website. |
| Social media | RockAuto is active on social media platforms such as Facebook, X, Instagram and YouTube. |
| Help center/FAQ | RockAuto’s help center/FAQ provides quick answers to common questions regarding order placement, shipping, returns, payment methods and product compatibility. |
How to resolve a problem with RockAuto
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.RockAuto mailing address
6418 Normandy Lane
Suite 100
Madison, WI 53719
RockAuto loyalty program
RockAuto does not have a loyalty program.
RockAuto social media channels
RockAuto executive customer service contacts
Primary Contact
David Williams
Claims Manager, Supply Chain Manager, Technical Customer Experience Analyst
6418 Normandy Lane
Suite 100
Madison, WI 53719
david@rockauto.com
Secondary Contact
Chris Donaldson
Customer Experience Analyst
6418 Normandy Lane
Suite 100
Madison, WI 53719
chris@rockauto.com
Chief Executive
Tom Taylor
6418 Normandy Lane
Suite 100
Madison, WI 53719
tom@rockauto.com
RockAuto customer service policies
What is RockAuto's privacy policy?
RockAuto’s privacy policy describes how the company collects, uses, and protects personal information. It outlines how data are used for processing orders, customer service, and limited marketing purposes.
What is RockAuto's return policy?
RockAuto’s return policy allows customers to return most new, uninstalled parts within 30 days of delivery for a refund.
RockAuto self-service links
How can I find the right part for my vehicle on RockAuto?
Visit the website, select your vehicle’s year, make, model and engine type from the catalog, then browse the listed categories to find the part you need.
How can I find the right part for my vehicle on RockAuto?
Use RockAuto’s website to search for parts by entering your vehicle’s year, make, model and engine type.
How can I track my order?
Visit the website, enter your order number and email address, and view the current status and tracking information for your shipment.
Does RockAuto have an online contact form?
Yes, you can find the online contact form here.
How can I contact RockAuto customer service?
Call (608) 661-1376 or email service@rockauto.com.
Does RockAuto have physical stores?
No, RockAuto is an online-only retailer, with no physical storefronts or pickup locations.
What are RockAuto's shipping options?
RockAuto offers various shipping options, including standard ground shipping, expedited shipping, and international shipping to many countries.
What payment methods does RockAuto accept?
RockAuto accepts major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for online purchases.
What brands does RockAuto sell?
RockAuto offers parts from a wide range of manufacturers, including both OEM and aftermarket brands.
Can I change or cancel my order?
Yes, but only if it hasn’t been processed or shipped.
How to get professional help with your RockAuto problem
If you need help with RockAuto, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of RockAuto?
Submit your review | |
I have shopped with them for years. I tried to get into my account. They said it’s the wrong info. Hit forgot password. They said enter email. Entered email. They said we don’t have that email on file. Next day they send me a email at that address. Can’t talk to a person for help. Can’t wait till this stupidity in in full gear and nothing gets done.
I have purchased many parts over the years and never had a complaint. Ordered a window motor and it showed up without hardware (bolts) If it doesn't come with hardware, it should be noted. Wasn't aware they didn't have customer service where you can talk to a real person. May never use Rock Auto again for this reason. (not able to talk to someone)
OMG This place is horrific to deal with, I ordered parts once before and was assured this was right part . Took to have put on by a shop here in Louisville Ky and upon taking parts off and having about ready to replace LO and behold it was the wrong damn part. I ate the full price on that, This time around dumbass me thought I would give the the benefit of the doubt Ill be damned if they didn't ship the damn wiring harness that was suppose to be in the box. I just need them to send a damn wiring harness but I don't have the option of doing that they want me to send the whole part back after telling them I only needed the wiring harness, PLEASE if you can get these people to contact me somehow some way so I can get this resolved and I will forever be on my way. This is horrible customer service to say the least.....Thank You
This company can’t be bothered with trying to satisfy their customers. They must have several dozen shipping locations. If someone orders brake pads, hardware and cleaner, RockAuto will ship the order from 5 different locations. It’s a useless business.
Where's the zero button that's the rating you deserve a zero I wish I could attach the attachments where this company is pretending like my order in my email does not exist you're a terrible company now I go to Facebook your Instagram Google maps better Business bureau and on and on and on long as I can give you a black eye I'll be happy I also see you have a lot of one star ratings they are the post that on their website oh that's right you won't because it will hurt your business like I'm going to