Robinhood provides a platform for commission-free trading of stocks, options, and cryptocurrencies, offering tools for individuals to manage investments via a mobile app.
Robinhood Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate Robinhood
What you need to know about Robinhood
Robinhood’s customer service response times can vary, with some users experiencing delays during high-demand periods.
- Response times for Robinhood customer service can vary based on the method of contact, the volume of inquiries, and the nature of the issue.
- Our insider guide or its executive contacts can help you resolve a problem with Robinhood.
- Robinhood follows standard customer service policies, and here are some frequently asked questions about the company.
Robinhood customer service response times
Robinhood’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | The phone number (650) 761-7789 listed on Robinhood’s website is for general inquiries and not for direct customer service support. It may be used for specific types of communication, such as business or media inquiries. However, Robinhood does not typically provide phone support for most customer service issues, and users are encouraged to use the help center or chat support for assistance. |
| Email support | Robinhood does not publicly list a direct customer service email address. Instead, the company offers support through its website or app, where users can submit requests or access help articles. You can reach the company through the help center or by using the ‘Contact Us’ option in the app. |
| Live chat | Robinhood offers live chat support through the app and website, but response times can vary based on the volume of customer inquiries. During periods of high demand, such as market fluctuations or major issues, response times may be slower. While some users report relatively quick responses, others have experienced delays. To access live chat support, you need to go through the help center in the app or on the website. Generally, live chat is one of the more efficient ways to get assistance, though waiting times may still apply depending on the situation. |
| Social media | Robinhood provides customer support through the social media channels, including X and sometimes Facebook, but response times can vary. Generally, social media support is less formal and may be slower than other channels such as in-app chat or the help center. Here’s how to reach Robinhood via social media. |
| Help center/FAQ | Robinhood’s help center/FAQ is a resource for resolving common issues without direct contact with customer support. Many questions can be answered by browsing the library of help articles. While the help center provides instant answers to many basic inquiries, for more specific issues that require direct support, users may need to submit a request or use live chat, which can involve longer response times, especially during high-demand periods. |
How to resolve a problem with Robinhood
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Robinhood mailing address
85 Willow Road
Menlo Park, CA 94025
Robinhood executive customer service contacts
Primary Contact
Taylor Davis
Customer Experience Manager
85 Willow Road
Menlo Park, CA 94025
taylor.davis@robinhood.com
Secondary Contact
Walter Koller
Chief Operating Officer
85 Willow Road
Menlo Park, CA 94025
walter.koller@robinhood.com
Chief Executive
Vlad Tenev
85 Willow Road
Menlo Park, CA 94025
vtenev@robinhood.com
Does Robinhood have an online chat service?
Yes, Robinhood can be contacted via an online chat service.
Is Robinhood free to use?
Yes, Robinhood offers commission-free trading for stocks, options, and cryptocurrencies. However, the company may charge fees for certain services, such as margin trading.
Is Robinhood available internationally?
No, Robinhood is currently only available to U.S. residents.
How to get professional help with your Robinhood problem
If you need help with Robinhood, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.