Robinhood Markets, Inc. (Nasdaq: HOOD) is a financial services company based in Menlo Park, California. It operates a trading platform that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies without paying commissions. Robinhood offers both a mobile app and a desktop platform called Robinhood Legend. The company serves customers in the United States, the United Kingdom, and across the European Union and European Economic Area. It also offers subscription services under the Robinhood Gold brand and retirement accounts. Robinhood was founded in 2013 and went public in 2021.
How to reach a person at Robinhood
Customer service: (888) 275-8523
Robinhood Responsiveness rating
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What you need to know about Robinhood
Robinhood’s customer service is inconsistent in terms of response times and resolution.
- Robinhood’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Robinhood with our insider guide or through our executive contacts.
- Here are our frequently asked questions about Robinhood.
Robinhood customer service response times
| Phone support (888) 275-8523 | Robinhood does not accept direct inbound calls for most products. Request a callback through the app or at robinhood.com/contact; response is typically within 30 minutes. Callback hours: Monday through Friday, 7 a.m. to 9 p.m. Eastern time, excluding holidays. For Robinhood Crypto, Spending, or Cash Card inquiries only, call (888) 275-8523. |
| Email support privacy@robinhood.com report@robinhood.com | Response times: Estimated 1 to 5 business days. Robinhood does not publish specific email response times. |
| Live chat | Response times: Chat support is available 24/7 for all users. Availability: 24 hours a day, 7 days a week, via the app or web. |
| Social media | Robinhood is active on platforms including X/Twitter, Facebook, Instagram, LinkedIn, TikTok, and YouTube. Response times can range from several hours to several days depending on the platform and the inquiry’s complexity. |
| Help center/FAQ | Robinhood help center/FAQ provides quick answers to common questions regarding account management, trading, crypto, deposits and withdrawals, and identity verification. |
How to resolve a problem with Robinhood
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Robinhood mailing address
85 Willow Road
Menlo Park, CA 94025
Robinhood loyalty program
Robinhood does not offer a traditional loyalty program. Robinhood Gold is a subscription-based membership that provides additional investing features, cash management benefits, enhanced account access, and rewards through the Robinhood Gold Card.
Robinhood social media channels
Robinhood executive customer service contacts
Primary Contact
Taylor Davis
Customer Experience Manager
85 Willow Road
Menlo Park, CA 94025
taylor.davis@robinhood.com
Secondary Contact
Walter Koller
Vice President and Chief Operating Officer, Robinhood Financial
85 Willow Road
Menlo Park, CA 94025
walter.koller@robinhood.com
Vlad Tenev
President, Chairman and Chief Executive Officer
85 Willow Road
Menlo Park, CA 94025
vtenev@robinhood.com
My Robinhood account has been restricted and I don't know why. What can I do?
Robinhood may restrict accounts for reasons related to internal risk policies, identity verification, or regulatory requirements, and does not always disclose the specific reason. To begin the resolution process, open a support case in the app or at robinhood.com/contact. If you are locked out of the app, email support@robinhood.com with your registered email address. If your case is not resolved within a reasonable time, you may escalate to the executive contacts listed above or file a complaint with FINRA, the SEC, or your state’s securities regulator.
Robinhood closed my account and blocked my crypto transfer. What are my options?
Robinhood may close accounts and restrict outbound crypto transfers simultaneously, which has been a recurring complaint in 2025–2026. The company’s terms allow it to close accounts without advance notice for violations of its risk policies. If you believe your account was closed in error, contact support via the app or at robinhood.com/contact and request written clarification. If you cannot access the app, try emailing report@robinhood.com. You may also escalate to Robinhood’s executive contacts or file a complaint with FINRA or the CFPB.
I've been locked out of the app. How can I contact Robinhood support without app access?
Robinhood’s primary support channels — chat and phone callback — are accessed through the app or at robinhood.com/contact. If you cannot log in, try the web version at robinhood.com first. For account security issues, you can also email report@robinhood.com. If you are unable to reach support through these channels, consider reaching out to Robinhood’s executive contacts listed on this page, or filing a complaint with FINRA’s BrokerCheck helpline.
I changed my phone number and can no longer receive 2FA codes. How do I regain account access?
Robinhood uses two-factor authentication tied to your registered phone number or trusted device. If you no longer have access to either, initiate a support request through the web at robinhood.com/contact. You may be asked to verify your identity through alternative means. This process can take several days. Robinhood recommends updating your phone number before changing devices to avoid this problem.
A family member has died and had a Robinhood account. How do I access or close the account?
Robinhood requires documentation — including a death certificate and applicable legal authority such as letters testamentary — to process a deceased account holder’s assets. Initiate the process by contacting support at robinhood.com/contact. Note that the standard self-service login flow may not be accessible to survivors. If you encounter difficulty, email support@robinhood.com directly from your own email address, referencing the deceased account holder’s registered email.
I think I was scammed by someone pretending to be Robinhood. What should I do?
Robinhood will never call you unprompted, ask for your password, or direct you to transfer funds to an external wallet to “verify” your account. If you believe you were scammed, immediately change your Robinhood password, freeze your account in the app if possible, and report the incident to report@robinhood.com. Also file a report with the FTC at reportfraud.ftc.gov and with local law enforcement. Robinhood generally does not reimburse losses from authorized transfers, so prompt action is critical.
How do I cancel Robinhood Gold if I can't access the app?
Robinhood Gold cancellation is primarily designed to be completed through the app (Account → Gold → Downgrade). If you cannot access the app, try the web at robinhood.com. Some users have reported that the web version also requires the mobile app for certain account actions, which has been flagged as a concern on consumer review platforms. If you are unable to cancel through self-service channels, contact support via robinhood.com/contact or email support@robinhood.com requesting the cancellation in writing.
How to get professional help with your Robinhood problem
If you need help with Robinhood, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
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