Robinhood Markets, Inc. (Nasdaq: HOOD) is a financial services company based in Menlo Park, California. It operates a trading platform that allows customers to buy and sell stocks, options, ETFs, and cryptocurrencies without paying commissions. Robinhood offers both a mobile app and a desktop platform called Robinhood Legend. The company serves customers in the United States, the United Kingdom, and across the European Union and European Economic Area. It also offers subscription services under the Robinhood Gold brand and retirement accounts. Robinhood was founded in 2013 and went public in 2021.
Robinhood does not accept direct inbound calls for most products. Request a callback through the app or at robinhood.com/contact; response is typically within 30 minutes. Callback hours: Monday through Friday, 7 a.m. to 9 p.m. Eastern time, excluding holidays. For Robinhood Crypto, Spending, or Cash Card inquiries only, call (888) 275-8523.
Estimated 1 to 5 business days. Robinhood does not publish specific email response times.
Live chat
Chat support is available 24/7 for all users.Availability: 24 hours a day, 7 days a week, via the app or web.
Social media
Robinhood is active on platforms including X/Twitter, Facebook, Instagram, LinkedIn, TikTok, and YouTube. Response times can range from several hours to several days depending on the platform and the inquiry's complexity.
Help center/FAQ
Robinhood help center/FAQ provides quick answers to common questions regarding account management, trading, crypto, deposits and withdrawals, and identity verification.
Visit robinhood.com/contact or navigate to Account → Help → Contact Us 24/7 in the app.
Robinhood customer service policies
Robinhood's Robinhood Financial Entities US Online Privacy Statement describes how the company collects, uses, stores, and shares personal and financial information across its brokerage, crypto, money, and credit subsidiaries. It covers transaction data, device and location data collected through tracking technologies, third-party data sharing with service providers and advertising partners, and user rights including data access and deletion. Users can manage certain privacy preferences directly in the app under Security and Privacy settings.
Robinhood loyalty program
Robinhood does not offer a traditional loyalty program. Robinhood Gold is a subscription-based membership that provides additional investing features, cash management benefits, enhanced account access, and rewards through the Robinhood Gold Card.
Frequently asked questions about Robinhood
Robinhood may restrict accounts for reasons related to internal risk policies, identity verification, or regulatory requirements, and does not always disclose the specific reason. To begin the resolution process, open a support case in the app or at robinhood.com/contact. If you are locked out of the app, email support@robinhood.com with your registered email address. If your case is not resolved within a reasonable time, you may escalate to the executive contacts listed above or file a complaint with FINRA, the SEC, or your state's securities regulator.
Robinhood may close accounts and restrict outbound crypto transfers simultaneously, which has been a recurring complaint in 2025–2026. The company's terms allow it to close accounts without advance notice for violations of its risk policies. If you believe your account was closed in error, contact support via the app or at robinhood.com/contact and request written clarification. If you cannot access the app, try emailing report@robinhood.com. You may also escalate to Robinhood's executive contacts or file a complaint with FINRA or the CFPB.
Robinhood's primary support channels — chat and phone callback — are accessed through the app or at robinhood.com/contact. If you cannot log in, try the web version at robinhood.com first. For account security issues, you can also email report@robinhood.com. If you are unable to reach support through these channels, consider reaching out to Robinhood's executive contacts listed on this page, or filing a complaint with FINRA's BrokerCheck helpline.
Robinhood uses two-factor authentication tied to your registered phone number or trusted device. If you no longer have access to either, initiate a support request through the web at robinhood.com/contact. You may be asked to verify your identity through alternative means. This process can take several days. Robinhood recommends updating your phone number before changing devices to avoid this problem.
Robinhood requires documentation — including a death certificate and applicable legal authority such as letters testamentary — to process a deceased account holder's assets. Initiate the process by contacting support at robinhood.com/contact. Note that the standard self-service login flow may not be accessible to survivors. If you encounter difficulty, email support@robinhood.com directly from your own email address, referencing the deceased account holder's registered email.
Robinhood will never call you unprompted, ask for your password, or direct you to transfer funds to an external wallet to "verify" your account. If you believe you were scammed, immediately change your Robinhood password, freeze your account in the app if possible, and report the incident to report@robinhood.com. Also file a report with the FTC at reportfraud.ftc.gov and with local law enforcement. Robinhood generally does not reimburse losses from authorized transfers, so prompt action is critical.
Robinhood Gold cancellation is primarily designed to be completed through the app (Account → Gold → Downgrade). If you cannot access the app, try the web at robinhood.com. Some users have reported that the web version also requires the mobile app for certain account actions, which has been flagged as a concern on consumer review platforms. If you are unable to cancel through self-service channels, contact support via robinhood.com/contact or email support@robinhood.com requesting the cancellation in writing.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 27, 2025. Updated May 17, 2026.
