RIU Hotels and Resorts

RIU Hotels and Resorts is a global hotel chain offering all-inclusive accommodations, primarily in beachside locations.

How to reach a person at RIU Hotels and Resorts

What you need to know about RIU Hotels and Resorts

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with RIU Hotels and Resorts

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

RIU mailing address

RIU Centre
Las Maravillas, E-07160
Playa de Palma
Majorca, Spain

RIU social media channels

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RIU executive customer service contacts

Primary Contact
Carmen Riu
RIU Centre
Las Maravillas, E-07160
Playa de Palma
Majorca, Spain

There is no available working email address for Carmen Riu.  Customers have reported having successful contact by emailing to:  investorrelations@riu.com

Secondary Contact
Kuzey Esener
Head of Media Relations
RIU Centre
Las Maravillas, E-07160
Playa de Palma
Majorca, Spain
kuzey.esener@tui.com

LinkedIn

Natascha Kreye
Media Relations
RIU Centre
Las Maravillas, E-07160
Playa de Palma
Majorca, Spain
natascha.kreye@tui.com

LinkedIn

Chief Executive
Luis Riu
RIU Centre
Las Maravillas, E-07160
Playa de Palma
Majorca, Spain

There has been no email address located for Luis Rio.  Customers have reported having successful contact by emailing to:  investorrelations@riu.com.

Frequently asked questions about RIU Hotels and Resorts

How can I contact RIU Hotels and Resorts customer service?

How can I make a reservation at a RIU hotel?

You can make a reservation directly on the RIU Hotels and Resorts website, through its mobile app, or by calling the reservation line. Additionally, you can book through travel agencies and online travel booking platforms.

Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation through the RIU website under the “Manage Booking” section, or by contacting customer service at (888) 748-4990. Be sure to review the cancellation policy for any fees or restrictions.

What is the cancellation policy for RIU Hotels and Resorts?

The cancellation policy varies by hotel and booking rate. Generally, cancellations made within a certain period before the check-in date are subject to a fee. Check your booking confirmation or the RIU website for specific details.

Does RIU Hotels and Resorts have a loyalty program?

Yes, RIU Hotels and Resorts has a loyalty program called Riu Class. Members can earn points for stays and enjoy benefits such as discounts, special offers, and exclusive services.

How can I join the RIU Class loyalty program?

Join the Riu Class loyalty program for free by registering on the RIU website. Once registered, you’ll receive a Riu Class card and can start earning points on your stays.

How can I make a special request (e.g., dietary needs, room preferences) for my stay?

Make such requests during the booking process on the RIU website or by contacting customer service at (888) 748-4990. Make requests as early as possible.

How can I provide feedback or file a complaint about my stay at a RIU hotel?

You can provide feedback or file a complaint by filling out a feedback form on the RIU website, contacting customer service at (888) 748-4990, or speaking to the hotel management during your stay.

How to get professional help with your RIU Hotels and Resorts problem

If you need help with RIU Hotels and Resorts, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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