You can make a reservation directly on the RIU Hotels and Resorts website, through its mobile app, or by calling the reservation line. Additionally, you can book through travel agencies and online travel booking platforms.
Yes, you can modify or cancel your reservation through the RIU website under the "Manage Booking" section, or by contacting customer service at (888) 748-4990. Be sure to review the cancellation policy for any fees or restrictions.
The cancellation policy varies by hotel and booking rate. Generally, cancellations made within a certain period before the check-in date are subject to a fee. Check your booking confirmation or the RIU website for specific details.
Yes, RIU Hotels and Resorts has a loyalty program called Riu Class. Members can earn points for stays and enjoy benefits such as discounts, special offers, and exclusive services.
Join the Riu Class loyalty program for free by registering on the RIU website. Once registered, you'll receive a Riu Class card and can start earning points on your stays.
Make such requests during the booking process on the RIU website or by contacting customer service at (888) 748-4990. Make requests as early as possible.
You can provide feedback or file a complaint by filling out a feedback form on the RIU website, contacting customer service at (888) 748-4990, or speaking to the hotel management during your stay.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published February 29, 2024. Updated August 10, 2025.
