Ring is a company that provides smart home security products, including video doorbells, security cameras, and alarm systems. These devices allow users to monitor their homes remotely through a mobile app, receive alerts, and interact with visitors via video and audio.
Ring Responsiveness rating
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What you need to know about Ring
We have not received any recent complaints about Ring.
- Ring’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Ring with our insider guide or through our executive contacts.
- Ring’s customer service policies are standard. Here are our frequently asked questions about Ring.
Ring customer service response times
| Phone support | Ring’s phone support is available 24 hours a day, 7 days a week. |
| Email support | Ring also offers an online contact form to submit support inquiries. Email help@ring.com. |
| Live chat support | Ring offers live chat 24/7 through its ring.com website and the Ring mobile app. |
| Social media | Ring is active on social media platforms such as Facebook, X (Twitter), Instagram, YouTube, and Nextdoor. |
| Help center/FAQ | Ring’s help center/FAQ provides quick answers to common questions regarding setup, troubleshooting, subscriptions, privacy, and device compatibility. |
How to resolve a problem with Ring
Ring normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with Ring. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Ring mailing address
Ring LLC
1523 26th Street
Santa Monica, CA 90404
Ring loyalty program
Ring does not offer a traditional loyalty or rewards program.
Ring social media channels
Ring executive customer service contacts
Primary Contact
Joshua Roth
General Counsel
12515 Cerise Ave
Hawthorne, CA 90250
joshua.roth@ring.com
Secondary Contact
Jamie Siminoff
Founder and Chief Inventor
12515 Cerise Ave
Hawthorne, CA 90250
jamie.siminoff@ring.com
Chief Executive
Elizabeth Hamren
Chairman and Chief Executive Officer
12515 Cerise Ave
Hawthorne, CA 90250
elizabeth.hamren@ring.com
Ring customer service policies
What is Ring's privacy policy?
Ring’s privacy notice describes how the organization collects, uses, and protects personal information. It outlines how data is used for processing orders, managing accounts, law enforcement requests, and for product improvement purposes.
What are Ring's terms and conditions?
Ring’s conditions of use set forth the rules for using Ring’s services, including account creation, device usage, subscriptions, and the management of personal information.
Ring self-service links
How can I set up my Ring device?
Visit the Ring website or open the Ring app, tap “Set Up a Device,” and follow the step-by-step instructions for your specific product.
How do I view or download my recorded videos?
Log in to your Ring account through the Ring app or ring.com and navigate to the “Event History” tab to view, share, or download recordings (requires a Ring Protect plan).
How do I update my account information?
Visit ring.com, log in, and go to “Account Settings” to update your name, email, password, address, or payment information.
How do you get in touch with Ring?
You can contact Ring customer service by calling (800) 656-1918 or visiting the Ring website and using the online chat feature.
Is there a contract with Ring doorbell?
No, Ring does not require a contract, but you can subscribe to its services on a monthly or annual basis.
What is the monthly fee for Ring?
The monthly fee for Ring Protect Basic is $3 per month per device. The Ring Protect Plus plan is $10 per month.
Does Ring have customer service?
Yes, Ring has customer service that you can reach at (800) 656-1918 or through its website.
Do Ring cameras work without WiFi?
No, Ring cameras require WiFi to function properly.
How to get professional help with your Ring problem
If you need help with Ring, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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