Ring
Ring is a home security company owned by Amazon, which acquired it in 2018. Founded in 2013 by Jamie Siminoff and headquartered in Santa Monica, California, Ring sells video doorbells, indoor and outdoor cameras, smart lighting and the Ring Alarm system. Its products connect to a mobile app that lets users see live video, receive motion alerts and speak with visitors. Ring’s hardware is sold under the Ring brand but the business is operated as part of Amazon’s Devices & Services unit.
What you need to know about Ring
We have not received any recent complaints about Ring.
- Ring’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Ring with our insider guide or through our executive contacts.
- Ring's customer service policies are standard. Ring routes most support through phone and live chat. Here are answers to common questions about its policies, pricing and warranty.
How to resolve a problem with Ring
Try self-service first
Use our proven resolution methods, or Ring’s self-service links below.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
How fast does Ring respond?
Ring customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Ring self-service links
Ring customer service policies
Ring loyalty program
Ring does not offer a traditional loyalty or rewards program.
Frequently asked questions about Ring
Outdated info? Report it here