ReverbNation is an online platform offering tools for musicians to promote, distribute, and monetize music, as well as connect with fans and industry professionals.
ReverbNation Responsiveness rating
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What you need to know about ReverbNation
ReverbNation responds to most customer complaints in a satisfactory manner.
- ReverbNation’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with ReverbNation with our insider guide or through our executive contacts.
- ReverbNation’s customer service policies are standard. Here are our frequently asked questions about ReverbNation.
ReverbNation customer service response times
ReverbNation’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | No phone support is available. |
| Email support | Typically, responses are provided within 24-72 hours, though complex issues may take longer. |
| Online contact form | Similar to email, responses usually arrive within 24-72 hours. Email support@reverbnation.com. |
| Live chat support | No live chat support is available. |
| Social media | Social media response times can be inconsistent. Some inquiries may be addressed within a few hours, while others might take days, depending on urgency and platform activity. |
How to resolve a problem with ReverbNation
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.ReverbNation mailing address
1500 Perimeter Park Dr.
Suite 210
Morrisville, NC 27560-0594
ReverbNation loyalty program
ReverbNation does not have a loyalty program.
ReverbNation social media channels
ReverbNation executive customer service contacts
Primary Contact
Jon Bell
Director of Accessibility
1500 Perimeter Park Dr.
Suite 210
Morrisville, NC 27560-0594
jon.bell@livenationentertainment.com
Secondary Contact
Kate Lieberman
Head of Fan Services
1500 Perimeter Park Dr.
Suite 210
Morrisville, NC 27560-0594
kate.lieberman@livenationentertainment.com
Chief Executive
Michael Rapino
1500 Perimeter Park Dr.
Suite 210
Morrisville, NC 27560-0594
michael.rapino@livenationentertainment.com
ReverbNation customer service policies
What are ReverbNation's terms and conditions?
ReverbNation’s terms and conditions outline user responsibilities, including an age restriction of 18+ (or 13 to 17 with parental consent), content ownership where users retain rights but grant ReverbNation a license, and prohibited conduct such as violating laws or misusing the platform. Users must comply with ReverbNation’s policies, and the company reserves the right to modify terms as needed.
What is ReverbNations privacy policy?
ReverbNation’s privacy policy explains how the company collects, uses, shares, and protects personal information. Data such as names, email addresses, and payment details are collected directly from users during account creation, purchases, or support interactions. This information is used to provide and enhance services, process transactions, and communicate with users. ReverbNation does not share personal information with third parties without user consent, except when necessary for service provision or legal compliance. Security measures are in place to safeguard user data, and the policy may be updated periodically.
ReverbNation self-service links
Where can I change my location?
You can change your location on ReverbNation by following the steps in this support article: Where can I change my location?.
How do I change my account password?
You can change your account password by following the steps outlined in this support article: How do I change the password to my account?.
Who owns ReverbNation?
ReverbNation is owned by Live Nation Entertainment, a global entertainment company that specializes in live events, ticketing, and artist services.
How can I contact ReverbNation customer service?
Email ReverbNation customer service at support@reverbnation.com.
How do I track my ReverbNation order or subscription?
Log into your account and visit the order history section. You can check the status of your music distribution, merchandise orders, or promotional services.
How to get professional help with your ReverbNation problem
If you need help with ReverbNation, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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