Reverb

Reverb is an online marketplace that specializes in buying and selling new, used, and vintage musical instruments, equipment, and accessories.

Telephone
Main : (888) 726-2728
Mailing address
4535 North Ravenswood Ave.
Chicago, IL 60640
Website
reverb.com

What you need to know about Reverb

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Reverb

Try self-service first

Use our proven resolution methods, or Reverb’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Reverb respond?

Phone support
Phone support is available Monday to Friday, 3:30 a.m. to 9 p.m., Saturday to Sunday 8:30 a.m. to 4:30 p.m. (all times Central). Call (888) 726-2728.
Email support
Reverb does not offer email support.
Online contact form
Reverb does not have an online contact form.
Live chat support
Live chat is available on the website. Monday to Friday, 3:30 a.m. to 9 p.m., Saturday to Sunday 8:30 a.m. to 4:30 p.m. (all times Central).
Social media
Reverb primarily handles support through live chat; response times on social media platforms may vary.
Verified contacts

Reverb customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Cooper T.
Senior Manager, Customer Experience
Secondary
Nicole Murray
Product Manager
Chief Executive
David Mandelbrot
Chief Executive

Reverb customer service policies

Reverb collects and uses personal information to provide and improve services, ensure security, and comply with legal obligations. Personal data may be shared with affiliates, trusted partners, and service providers as necessary. Users have rights and choices regarding their information, including access, correction, and deletion.

Reverb loyalty program

Reverb does not have a loyalty program.

Frequently asked questions about Reverb

Contact Reverb customer service at (888) 726-2728.
Log into your Reverb account and visit the order history page. Enter your tracking number to view the status of your musical instrument or audio gear delivery.
Yes, Reverb has a return policy for most products. Contact Reverb customer service at (888) 726-2728.

Reader comments about Reverb

1.2
6 comments
Kerry DavidsonMarch 31, 2026

Reverb has gone to hell since the acquisition. Your on your own if you have issues. Worthless support team , I will not sell or do business there again, Extreme warning.

P A BJanuary 6, 2026

Impossible to contact. The chat feature is like a closed door; runs you in circles. If you request the support team, all it does is collect your email address and say they will be in touch. It is like they are closing down.

Michael HarrisonNovember 10, 2025

Something has changed this year at Reverb. My problem: I paid for a guitar from Davey Davis shop on 10-26-25. He messaged me on 10-27-25 that he was cancelling the sale. He refuses to do so on line and refuses by ghosting me to initiate a refund. He never shipped the guitar. Reverb refuses to refund me my money they are holding until he either ships or allows a refund. Reverb has passed the problem either back to me to…

Steven JacobsonSeptember 8, 2025

Website seemed organized & businesslike. Boy was I wrong. They received payment from my sale...18 days later I'm still waiting for them to pay me. AI bot help is worthless...no phone number...Don't use them!

AllenJune 18, 2025

I allow 2 stars for the presentation of the Reverb site, although it is slow and frustrating to use. Mainly though, I do not use any corporation which does not support customers. Needing to deal urgently with an issue, I was faced with a dumb bot that couldnt answer any questions, and said a rep would email me when available. My query is not suitable for resolving by email, and I have yet to hear from them anyway. Telephone call…

Thomas ImpomeniMay 3, 2025

What a nightmare. You stole my money. Now You are getting my guitar as well. I am contacting an attorney

Comments are closed for this company.

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