Restoration Hardware Customer Service Contacts

Restoration Hardware is an American home furnishings company headquartered in  Corte Madera, Calif..

How to reach a person at Restoration Hardware

Customer service: (800) 762-1005

Restoration Hardware Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Restoration Hardware

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Restoration Hardware

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Restoration Hardware mailing address

15 Koch Road
Corte Madera, CA 94925

Restoration Hardware social media channels

X


Restoration Hardware executive customer service contacts

Primary Contact
Kerry Ferrari
Vice President Customer Experience
15 Koch Road
Corte Madera, CA 94925
kferrari@rh.com

LinkedIn

Secondary Contact
Karen Ferguson
Corporate Executive Leader
15 Koch Road
Corte Madera, CA 94925
kferguson@rh.com

LinkedIn

Sandy Moore Pilon
Chief People & Values Officer
15 Koch Road
Corte Madera, CA 94925
spilon@rh.com

LinkedIn

Chief Executive
Gary Friedman
15 Koch Road
Corte Madera, CA 94925
gfriedman@rh.com

Frequently asked questions about Restoration Hardware

How can I contact Restoration Hardware customer service?

What are Restoration Hardware's customer service hours?

Monday to Friday 6 a.m. to 7 p.m.; Saturdays 8 a.m. to 5 p.m. (all times Pacific).

How can I track my order from Restoration Hardware?

Sign in to  your account on the website and go to the “Order Status” section. Alternatively, contact customer service at (800) 762-1005.

How can I return or exchange an item purchased from Restoration Hardware?

Bring the item to a Restoration Hardware store or ship it back to the company. You will need to contact customer service at (800) 762-1005 to obtain a return authorization.

Can I cancel or modify my order with Restoration Hardware?

You may be able to cancel or modify your order with Restoration Hardware, depending on its status. Contact customer service at (800) 762-1005 as soon as possible to request changes to your order. Once an order has been processed for shipping, it cannot be modified or canceled.

How can I find a Restoration Hardware store near me?

Use  the store locator feature on the website. Simply enter your location, and the website will provide you with a list of nearby stores, along with their addresses and contact information.

Does Restoration Hardware have a loyalty program or membership benefits?

Yes, Restoration Hardware offers a membership program called RH Members, which provides benefits such as discounts on purchases, early access to sales, and access to design services.

Does Restoration Hardware offer design services?

Yes, Restoration Hardware offers design services through its Design Atelier program, which provides personalized interior design consultations and services for residential and commercial projects.

How to get professional help with your Restoration Hardware problem

If you need help with Restoration Hardware, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

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