Restoration Hardware

Restoration Hardware is an American home furnishings company headquartered in  Corte Madera, Calif..

Telephone
Main : (415) 924-1005
Customer service : (800) 762-1005
Mailing address
15 Koch Road
Corte Madera, CA 94925
Website
rh.com

What you need to know about Restoration Hardware

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Restoration Hardware

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Restoration Hardware customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kerry Ferrari
Vice President Customer Experience
Secondary
Karen Ferguson
Corporate Executive Leader
Chief Executive
Sandy Moore Pilon
Chief People and Values Officer
Chief Executive
Gary Friedman

Frequently asked questions about Restoration Hardware

Monday to Friday 6 a.m. to 7 p.m.; Saturdays 8 a.m. to 5 p.m. (all times Pacific).
Sign in to  your account on the website and go to the “Order Status” section. Alternatively, contact customer service at (800) 762-1005.
Bring the item to a Restoration Hardware store or ship it back to the company. You will need to contact customer service at (800) 762-1005 to obtain a return authorization.
You may be able to cancel or modify your order with Restoration Hardware, depending on its status. Contact customer service at (800) 762-1005 as soon as possible to request changes to your order. Once an order has been processed for shipping, it cannot be modified or canceled.
Use  the store locator feature on the website. Simply enter your location, and the website will provide you with a list of nearby stores, along with their addresses and contact information.
Yes, Restoration Hardware offers a membership program called RH Members, which provides benefits such as discounts on purchases, early access to sales, and access to design services.
Yes, Restoration Hardware offers design services through its Design Atelier program, which provides personalized interior design consultations and services for residential and commercial projects.

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