Renault Group

Renault Group is a French multinational automobile manufacturer that designs, produces, and sells cars and vans under several brands, including Renault, Dacia, Alpine, and Mobilize. The company is headquartered in Boulogne-Billancourt and operates globally through strategic partnerships and joint ventures.

Telephone
Main : +33-1-76840404
Email
Mailing address
122–122 bis avenue du Général Leclerc
92100 Boulogne, Billancourt France
Website
renaultgroup.com

What you need to know about Renault Group

Customer service experiences with Renault Group can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Renault Group

Try self-service first

Use our proven resolution methods, or Renault Group’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Renault Group respond?

Phone support
Response times vary by region.

Cal Renault Group customer service at +33-1-76840404 during general European business hours.
Email support
The primary email for customer inquiries is contact.group@renault.com. Email is a commonly used contact method, though response times may vary.
Online contact form
Customers can submit inquiries through the online contact form, which requires details such as name, email, subject, country, and message.​
Live chat support
 Renault Group does not offer live chat support.
Social media
Renault Group maintains active profiles on platforms such as Facebook, X, Instagram, LinkedIn, and YouTube. Response times on these platforms can vary based on staff availability and inquiry volume.​

Here's how to reach Renault Group via social media.
Verified contacts

Renault Group customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Guillaume Simon
Directeur Qualité
Secondary
Thierry Charvet
Chief Industry / Quality Officer
Chief Executive
Luca de Meo
Chief Executive

Renault Group customer service policies

Renault Group is committed to protecting your personal data and complies with applicable privacy laws. Personal data is processed by Renault SAS, located at 122-122 bis avenue du Général Leclerc, 92100 Boulogne-Billancourt, France. The company has appointed a Data Protection Officer (DPO) to oversee data protection matters, who can be contacted at dataprotection-com@renault.com. Renault Group implements measures to ensure data is processed securely and in accordance with regulations.

Renault Group loyalty program

Renault Group does not have a loyalty program.

Frequently asked questions about Renault Group

Renault Group does not operate a primary headquarters in the United States. Instead, the company maintains a presence through partnerships, notably with Nissan, and through affiliated entities such as Nissan Design America. The Renault-Nissan-Mitsubishi Alliance facilitates global collaboration by sharing platforms and components.
Call Renault Group customer service at +33-1-76840404 or email contact.group@renault.com.
Yes, you can find Renault Group's online contact form here.

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