Renault Group is a French multinational automobile manufacturer that designs, produces, and sells cars and vans under several brands, including Renault, Dacia, Alpine, and Mobilize. The company is headquartered in Boulogne-Billancourt and operates globally through strategic partnerships and joint ventures.
How to reach a person at Renault Group
Main: +33-1-76840404
Renault Group Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Renault Group
What you need to know about Renault Group
Customer service experiences with Renault Group can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Renault Group’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Renault Group with our insider guide or through our executive contacts.
- Renault Group’s customer service policies are standard. Here are our frequently asked questions about Renault Group.
Renault Group customer service response times
Renault Group’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response times vary by region. Cal Renault Group customer service at +33-1-76840404 during general European business hours. |
| Email support | The primary email for customer inquiries is contact.group@renault.com. Email is a commonly used contact method, though response times may vary. |
| Online contact form | Customers can submit inquiries through the online contact form, which requires details such as name, email, subject, country, and message. |
| Live chat support | Renault Group does not offer live chat support. |
| Social media | Renault Group maintains active profiles on platforms such as Facebook, X, Instagram, LinkedIn, and YouTube. Response times on these platforms can vary based on staff availability and inquiry volume. Here’s how to reach Renault Group via social media. |
How to resolve a problem with Renault Group
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Renault Group mailing address
122–122 bis avenue du Général Leclerc
92100 Boulogne, Billancourt France
Renault Group executive customer service contacts
Primary Contact
Guillaume Simon
Directeur Qualité
122–122 bis avenue du Général Leclerc
92100 Boulogne, Billancourt France
guillaume.simon@renault.com
Secondary Contact
Thierry Charvet
Chief Industry / Quality Officer
122–122 bis avenue du Général Leclerc
92100 Boulogne, Billancourt France
thierry.charvet@renault.com
Chief Executive
Luca de Meo
122–122 bis avenue du Général Leclerc
92100 Boulogne, Billancourt France
luca.demeo@renault.com
Does Renault Group have a headquarter address in the U.S.?
Renault Group does not operate a primary headquarters in the United States. Instead, the company maintains a presence through partnerships, notably with Nissan, and through affiliated entities such as Nissan Design America. The Renault-Nissan-Mitsubishi Alliance facilitates global collaboration by sharing platforms and components.
How can I contact Renault Group customer service?
Call Renault Group customer service at +33-1-76840404 or email contact.group@renault.com.
Does Renault Group have an online contact form?
Yes, you can find Renault Group’s online contact form here.
How to get professional help with your Renault Group problem
If you need help with Renault Group, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.