Regence is a health insurance company that provides a range of health plans, including individual, family, and employer-based coverage, in several states in the U.S.
Regence Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Regence
What you need to know about Regence
Customer service experiences with Regence can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Regence’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Regence with our insider guide or through our executive contacts.
- Regence’s customer service policies are standard. Here are our frequently asked questions about Regence.
Regence customer service response times
Regence’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Available 24/7 at (888) 675-6570. Response times can vary based on call volume and the nature of the inquiry. It is reported that the average hold time is approximately 4 minutes, with the shortest waits typically occurring on Wednesdays. For the quickest assistance, it’s advisable to call during off-peak hours. |
| Email support | No email support is available. |
| Online contact form | The online contact form is accessible through the Regence website for inquiries. Response times are typically within 1-2 business days. |
| Live chat support | No live support is available. |
| Social media | Regence maintains a presence on social media platforms such as Facebook and X. Response times can vary; for urgent matters, it’s recommended to use phone or live chat support. |
How to resolve a problem with Regence
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Regence mailing address
1800 9th Avenue
Seattle, WA 98101
Regence executive customer service contacts
Primary Contact
Tim Huddleston
Customer Service Manager
1800 9th Avenue
Seattle, WA 98101
t.huddleston@regence.com
Secondary Contact
Mark Ruszczyk
President
1800 9th Avenue
Seattle, WA 98101
mark.ruszczyk@regence.com
Chief Executive
Jared L. Short
1800 9th Avenue
Seattle, WA 98101
jared.short@cambiahealth.com
Who owns Regence?
Regence is owned by Cambia Health Solutions, a nonprofit health care company based in Portland, Oregon.
How can I contact Regence customer service?
Call Regence customer service at (888) 675-6570.
When can I contact Regence customer service?
Regence customer service is available 24/7.
How to get professional help with your Regence problem
If you need help with Regence, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.