Redbubble is an online marketplace for independent artists to sell their designs on various products.
Redbubble Responsiveness rating
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What you need to know about Redbubble
The company responds to most customer complaints in a satisfactory manner.
- Redbubble’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Redbubble with our insider guide or through its executive contacts.
- Redbubble’s customer service policies are standard. Here are our frequently asked questions about Redbubble.
Redbubble customer service response times
Redbubble’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Redbubble’s phone support response time can vary, but generally, wait times may be longer compared to other contact methods. During busy periods, you might experience hold times of 10–20 minutes or more, depending on call volume. Call customer service at (855) 729-9704. |
| Email support | Redbubble’s customer service email support typically responds within 1 to 3 business days, depending on the volume of inquiries. The team works during standard business hours, Monday through Friday (9 a.m. to 5 p.m.), so response times may be slower over weekends or holidays. Email Redbubble at help@redbubble.com. |
| Live chat | Redbubble offers live chat support through the help center, but it is not available 24/7. The availability of live chat support may vary depending on the time of day and the volume of customer inquiries. When live chat is available, response times are typically faster than email support, with agents usually responding within a few minutes. |
| Social media | Redbubble offers customer service through social media platforms such as X and Facebook, but response times can vary. Typically, social media support may take longer than email or live chat, with responses ranging from a few hours to a couple of days, depending on the volume of inquiries. While social media is convenient for quick questions or updates, more complex issues are usually better handled through the company’s official help center or email support. Here’s how to reach Redbubble via social media. |
| Help center/FAQ | Redbubble’s customer service help center and FAQ support provide self-help resources and articles designed to answer common questions. Response times from the help center are typically faster because many issues can be resolved by browsing the guides and troubleshooting steps available. |
How to resolve a problem with Redbubble
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Redbubble mailing address
111 Sutter Street
17th Floor
San Francisco, CA 94104
Redbubble loyalty program
Redbubble does not have a loyalty program.
Redbubble social media channels
Redbubble executive customer service contacts
Primary Contact
Robbie Lambrix Fang
Global Operations Leader
111 Sutter Street
17th Floor
San Francisco, CA 94104
robbie.fang@redbubble.com
Secondary Contact
Martin Hosking
Non Executive Director
111 Sutter Street
17th Floor
San Francisco, CA 94104
martin.hosking@redbubble.com
Chief Executive
Adam Crouch
111 Sutter Street
17th Floor
San Francisco, CA 94104
adam.crouch@redbubble.com
Redbubble customer service policies
What is Redbubble return and exchange policy?
Redbubble’s return and exchange policy allows returns or replacements for items that are defective, damaged, or if the wrong item was sent. If you receive a product that has a mistake or issue, contact Redbubble’s customer service at (855) 729-9704 or email help@redbubble.com within 30 days of receiving the order.
What is Redbubble privacy policy?
Redbubble’s privacy policy outlines how the company collects, uses, and protects personal information from users. It collects data such as names, email addresses, shipping information, and payment details when customers make purchases or create accounts.
What are Redbubble's terms and conditions?
Redbubble’s terms and conditions outline the rules and guidelines for using the website and services. Users are required to create an account to make purchases or become sellers, and are responsible for maintaining account information.
Redbubble self-service links
How do I create an account on Redbubble?
Visit the website and click on the “Sign Up” button at the top of the page. Sign up using your email address or through a social media account.
How do I leave a review for an item I purchased?
Visit the Redbubble website and log into your account. After your order is delivered, go to your “Order History.” Find the item you’d like to review, and you’ll have the option to rate the product and leave a written review.
How can I track my order?
Visit the website and log into your account. Once your order is shipped, you will receive an email with tracking information. Also track your order by going to your “Order History” and clicking on the specific order to view tracking updates.
How can I contact Redbubble customer service?
Call (855) 729-9704 or email help@redbubble.com.
Does Redbubble have an online chat service?
Yes, Redbubble has an online chat service.
How do I delete my Redbubble account?
Contact Redbubble customer support through the help center. The company will guide you through the process, which may involve verifying your identity before deactivating the account.
How to get professional help with your Redbubble problem
If you need help with Redbubble, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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