Redbox
Redbox is currently under Chapter 11 bankruptcy protection.
Mailing address
1 Tower Lane, Suite 900Oakbrook Terrace, IL 60187
What you need to know about Redbox
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Redbox
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Verified contacts
Redbox customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Brian Graves
Director Customer Service
Secondary
Michael Chamberlain
SVP Operations
Chief Executive
Galen Smith
CEO
Frequently asked questions about Redbox
Contact Redbox customer service at (866) 733-2693.
Email Redbox at customerservice@redbox.com.
Redbox's corporate headquarters is located at 1 Tower Ln, Suite 900, Oakbrook Terrace, IL 60181-4623.
The current CEO of Redbox is Galen Smith.
If you're encountering issues with a Redbox rental, such as an error when trying to rent, a technical problem with the kiosk, or difficulty returning your item, follow these steps. First, check your internet connection if you're using the Redbox app or website. For rental issues at the kiosk, try restarting the transaction or selecting a different movie or game. If your rental doesn't work properly or you've been charged incorrectly, reach out to Redbox customer service at (866) 733-2693 or customerservice@redbox.com for assistance. They can help with refunds or resolving technical issues quickly.
If you've been charged incorrectly or if your Redbox rental didn’t work as expected, you may be eligible for a refund. To request a refund, you can visit the Redbox website or app, where you can find the "Help" or "Contact Us" section to submit your request. Make sure to include details such as your rental date, location, and the issue you experienced.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published September 25, 2016. Updated January 6, 2025.