Redbox Automated Retail, LLC is a brand of Outerwall, Inc. It specializes in DVD, Blu-ray, and video game rentals via automated retail kiosks. Outerwall is owned by Apollo Global Management.
Responsiveness rating
What you need to know about Redbox
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Redbox
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
Phone Contacts
Main: (630) 756-8000
Customer Service: (866) 733-2693
If you call the main phone number, Shortcut: Press 1, then press 2
Email Contacts
Social Media Contacts
Executive Contacts
Primary Contact
Brian Graves
Director Customer Service
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
[email protected]
Secondary Contact
Michael Chamberlain
SVP Operations
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
[email protected]
Chief Executive
Galen Smith
CEO
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
[email protected]
This contact was published on September 25, 2016 and updated on September 8, 2023.