Redbox is currently under Chapter 11 bankruptcy protection.
Redbox Automated Retail, LLC is a brand of Outerwall. It specializes in DVD, Blu-ray, and video game rentals via automated retail kiosks. Outerwall is owned by Apollo Global Management.
Redbox Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Redbox
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Redbox
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Redbox mailing address
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
Redbox executive customer service contacts
Primary Contact
Brian Graves
Director Customer Service
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
bgraves@redbox.com
Secondary Contact
Michael Chamberlain
SVP Operations
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
mchamberlain@redbox.com
Chief Executive
Galen Smith
CEO
1 Tower Lane
Suite 900
Oakbrook Terrace, IL 60187
Gsmith@redbox.com
How do I contact Redbox?
Contact Redbox customer service at (866) 733-2693.
How do I email Redbox?
Email Redbox at customerservice@redbox.com.
Where is Redbox headquarters?
Redbox’s corporate headquarters is located at 1 Tower Ln, Suite 900, Oakbrook Terrace, IL 60181-4623.
Who is the CEO of Redbox?
The current CEO of Redbox is Galen Smith.
What should I do if I’m having trouble with a Redbox rental?
If you’re encountering issues with a Redbox rental, such as an error when trying to rent, a technical problem with the kiosk, or difficulty returning your item, follow these steps. First, check your internet connection if you’re using the Redbox app or website. For rental issues at the kiosk, try restarting the transaction or selecting a different movie or game. If your rental doesn’t work properly or you’ve been charged incorrectly, reach out to Redbox customer service at (866) 733-2693 or customerservice@redbox.com for assistance. They can help with refunds or resolving technical issues quickly.
How can I request a refund for a Redbox rental charge?
If you’ve been charged incorrectly or if your Redbox rental didn’t work as expected, you may be eligible for a refund. To request a refund, you can visit the Redbox website or app, where you can find the “Help” or “Contact Us” section to submit your request. Make sure to include details such as your rental date, location, and the issue you experienced.
How to get professional help with your Redbox problem
If you need help with Redbox, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.