Razorpay Customer Service Contacts

Razorpay is a payment platform that helps businesses accept, process, and send money online.

How to reach a person at Razorpay

Razorpay Responsiveness rating

rating
3/5

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What you need to know about Razorpay

Razorpay customer service response times

Razorpay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportResponse time: Razorpay does not have a specific phone number, but you can request a callback through live chat. You can expect a callback within 24 hours.
Availability: Phone support is available from 10 a.m. to 7 p.m. Monday to Sunday India time.
Email supportRazorpay does not have email support.
Live chatResponse time: Live chat typically takes 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests.
Availability: Live chat is available from 10 a.m. to 10 p.m. Monday to Sunday India time.
Social mediaResponse time: Razorpay is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Razorpay

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Razorpay mailing address

1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030

Razorpay loyalty program

Razorpay does not have a loyalty program.

Razorpay social media channels

X


Razorpay executive customer service contacts

Primary Contact
Chitbhanu Nagri
Senior Vice President People Operations
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
chitbhanu.nagri@razorpay.com

LinkedIn

Jayaram Karthik
Senior Vice President – Business Operations
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
jayaram.karthik@razorpay.com

LinkedIn

Secondary Contact
Rahul Kothari
Chief operating officer
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
rahul.kothari@razorpay.com

LinkedIn

Chief Executive
Harshil Mathur
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
harshil.mathur@razorpay.com

LinkedIn

Alisha Francis
Executive Assistant to CEO
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
alisha.francis@razorpay.com

LinkedIn

Razorpay customer service policies

How does Razorpay protect my personal data?

Razorpay protects personal data through encryption, compliance with PCI-DSS security standards, and implementing reasonable security practices. While it follows industry guidelines to safeguard data, it acknowledges that complete security cannot be guaranteed due to the inherent risks of the internet. It also claims to limit data retention, ensuring that transaction details are not stored beyond necessity. However, despite these measures, users should remain cautious and consider additional personal security practices when sharing sensitive financial information online.

What are Razorpay terms of use?

Razorpay’s terms of use outline the conditions under which users may access and utilize its services. By using Razorpay’s website and services, users agree to comply with these terms, which include adherence to applicable laws, maintaining the confidentiality of account information, and accepting that the services are provided “as is” without warranties. Razorpay reserves the right to modify these terms at any time, and continued use of the services signifies acceptance of any changes. The terms also detail proprietary rights, user obligations, limitations of liability, and indemnification clauses.

What does Razorpay's GST calculator do?

Razorpay’s GST Calculator is a user-friendly online tool designed to assist businesses and individuals in accurately computing the Goods and Services Tax (GST) applicable to their transactions. By entering the net price and selecting the relevant GST rate, users can instantly determine the total tax payable, along with a detailed breakdown between the Central GST (CGST) and State GST (SGST) components. This tool simplifies the GST calculation process, ensuring accuracy and efficiency in tax computations.

What does Razorpays GST number search & verification tool do?

Razorpay’s GST number search & verification tool is a free online service that allows users to verify the authenticity of a goods and services tax Identification Number (GSTIN). By entering a GSTIN, the tool provides details such as the legal name of the business, GSTIN status, business constitution, taxpayer type, and date of registration. This verification process helps users confirm the legitimacy of businesses, avoid fraudulent activities, and ensure accurate GST-related transactions.

What does GST Search by PAN do?

The GST search by PAN tool allows users to verify the GST registration status of a business by entering its Permanent Account Number (PAN). By using this tool, you can quickly confirm whether a business is registered under GST, along with details like the GSTIN, business name, type of taxpayer, and GST registration status. It helps businesses ensure they are dealing with legitimate, GST-registered entities and avoid fraudulent transactions.

What does ROI calculator do?

Razorpay’s return on investment (ROI) Calculator is a free online tool designed to help businesses and investors assess the profitability of their investments. By inputting the net profit and total cost of an investment, users can calculate the ROI percentage, which indicates the financial return relative to the investment cost. This tool simplifies the evaluation of investment performance, enabling informed decision-making.

What does Razorpay's CAGR calculator do?

Razorpay’s compound annual growth rate (CAGR) calculator is a free online tool designed to help businesses and investors assess the annual growth rate of an investment over a specified period. By inputting the initial value, final value, and duration of the investment, users can calculate the CAGR, which represents the mean annual growth rate of an investment over time, assuming the profits were reinvested at the end of each period. This tool simplifies the evaluation of investment performance, enabling informed decision-making.

What does Razorpay's EBITDA calculator do?

Razorpay’s EBITDA calculator is a free online tool designed to help businesses assess their financial health by calculating Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA). EBITDA serves as a key indicator of a company’s operational profitability, providing insights into its ability to generate earnings from core business activities. By inputting figures such as net income, interest expenses, tax amounts, depreciation costs, and amortization expenses, users can quickly determine their EBITDA, facilitating informed decision-making and strategic planning.

Frequently asked questions about Razorpay

What payments methods does Razorpay accept?

It supports various payment methods like credit cards, debit cards, UPI, wallets, and net banking.

How do i initiate a chargeback through Razorpay?

Razorpay’s chargeback guide is a comprehensive resource designed to help merchants understand and manage chargebacks effectively. It explains what chargebacks are—a reversal of a transaction initiated by the cardholder’s bank when a customer disputes a charge—and outlines common reasons for chargebacks, such as unauthorized transactions, non-receipt of goods or services, and defective products. The guide details the chargeback resolution process, including notification, review, and response procedures, and emphasizes the importance of timely action to prevent potential negative impacts on the business. Additionally, it offers strategies for preventing chargebacks, such as maintaining clear communication with customers, providing accurate product descriptions, and implementing robust fraud detection measures.

What is included in Razorpay's settlement guide?

Razorpay’s settlement guide provides a detailed explanation of the settlement process, including how customer payments are transferred to your bank account. It covers the standard settlement cycle, Instant Settlements for faster access to funds, and how to reconcile settlements with transactions using Razorpay’s Dashboard. The guide also outlines the different settlement states (such as Created, Initiated, and Processed) and offers insights on using reports and tools to manage and track funds effectively. Overall, it serves as a comprehensive resource for understanding and managing settlements through Razorpay.

How to get professional help with your Razorpay problem

If you need help with Razorpay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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