Razorpay does not have a specific phone number, but you can request a callback through live chat. You can expect a callback within 24 hours. Availability: Phone support is available from 10 a.m. to 7 p.m. Monday to Sunday India time.
Email support
Razorpay does not have email support.
Live chat
Live chat typically takes 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Availability: Live chat is available from 10 a.m. to 10 p.m. Monday to Sunday India time.
Social media
Razorpay is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Razorpay's GST Calculator is a user-friendly online tool designed to assist businesses and individuals in accurately computing the Goods and Services Tax (GST) applicable to their transactions. By entering the net price and selecting the relevant GST rate, users can instantly determine the total tax payable, along with a detailed breakdown between the Central GST (CGST) and State GST (SGST) components. This tool simplifies the GST calculation process, ensuring accuracy and efficiency in tax computations.
Razorpay customer service policies
Razorpay protects personal data through encryption, compliance with PCI-DSS security standards, and implementing reasonable security practices. While it follows industry guidelines to safeguard data, it acknowledges that complete security cannot be guaranteed due to the inherent risks of the internet. It also claims to limit data retention, ensuring that transaction details are not stored beyond necessity. However, despite these measures, users should remain cautious and consider additional personal security practices when sharing sensitive financial information online.
Razorpay loyalty program
Razorpay does not have a loyalty program.
Frequently asked questions about Razorpay
It supports various payment methods like credit cards, debit cards, UPI, wallets, and net banking.
Razorpay's chargeback guide is a comprehensive resource designed to help merchants understand and manage chargebacks effectively. It explains what chargebacks are—a reversal of a transaction initiated by the cardholder's bank when a customer disputes a charge—and outlines common reasons for chargebacks, such as unauthorized transactions, non-receipt of goods or services, and defective products. The guide details the chargeback resolution process, including notification, review, and response procedures, and emphasizes the importance of timely action to prevent potential negative impacts on the business. Additionally, it offers strategies for preventing chargebacks, such as maintaining clear communication with customers, providing accurate product descriptions, and implementing robust fraud detection measures.
Razorpay's settlement guide provides a detailed explanation of the settlement process, including how customer payments are transferred to your bank account. It covers the standard settlement cycle, Instant Settlements for faster access to funds, and how to reconcile settlements with transactions using Razorpay's Dashboard. The guide also outlines the different settlement states (such as Created, Initiated, and Processed) and offers insights on using reports and tools to manage and track funds effectively. Overall, it serves as a comprehensive resource for understanding and managing settlements through Razorpay.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published January 29, 2025. Updated January 29, 2025.