Razorpay

Razorpay is a payment platform that helps businesses accept, process, and send money online.

Mailing address
1st Floor, SJR Cyber, 22 Laskar Hosur Road
Adugodi, Bengaluru 560030
Website
razorpay.com

What you need to know about Razorpay

How to resolve a problem with Razorpay

Try self-service first

Use our proven resolution methods, or Razorpay’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Razorpay respond?

Phone support
Razorpay does not have a specific phone number, but you can request a callback through live chat. You can expect a callback within 24 hours. Availability: Phone support is available from 10 a.m. to 7 p.m. Monday to Sunday India time.
Email support
Razorpay does not have email support.
Live chat
Live chat typically takes 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Availability: Live chat is available from 10 a.m. to 10 p.m. Monday to Sunday India time.
Social media
Razorpay is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Razorpay customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Chitbhanu Nagri
Senior Vice President People Operations
Secondary
Jayaram Karthik
Senior Vice President - Business Operations
Secondary
Rahul Kothari
Chief operating officer
Chief Executive
Harshil Mathur
Chief Executive
Alisha Francis
Executive Assistant to CEO

Razorpay customer service policies

Razorpay protects personal data through encryption, compliance with PCI-DSS security standards, and implementing reasonable security practices. While it follows industry guidelines to safeguard data, it acknowledges that complete security cannot be guaranteed due to the inherent risks of the internet. It also claims to limit data retention, ensuring that transaction details are not stored beyond necessity. However, despite these measures, users should remain cautious and consider additional personal security practices when sharing sensitive financial information online.

Razorpay loyalty program

Razorpay does not have a loyalty program.

Frequently asked questions about Razorpay

It supports various payment methods like credit cards, debit cards, UPI, wallets, and net banking.
Razorpay's chargeback guide is a comprehensive resource designed to help merchants understand and manage chargebacks effectively. It explains what chargebacks are—a reversal of a transaction initiated by the cardholder's bank when a customer disputes a charge—and outlines common reasons for chargebacks, such as unauthorized transactions, non-receipt of goods or services, and defective products. The guide details the chargeback resolution process, including notification, review, and response procedures, and emphasizes the importance of timely action to prevent potential negative impacts on the business. Additionally, it offers strategies for preventing chargebacks, such as maintaining clear communication with customers, providing accurate product descriptions, and implementing robust fraud detection measures.
Razorpay's settlement guide provides a detailed explanation of the settlement process, including how customer payments are transferred to your bank account. It covers the standard settlement cycle, Instant Settlements for faster access to funds, and how to reconcile settlements with transactions using Razorpay's Dashboard. The guide also outlines the different settlement states (such as Created, Initiated, and Processed) and offers insights on using reports and tools to manage and track funds effectively. Overall, it serves as a comprehensive resource for understanding and managing settlements through Razorpay.

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