Razorpay is a payment platform that helps businesses accept, process, and send money online.
What you need to know about Razorpay
- Razorpay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Razorpay with our insider guide or through our executive contacts.
- Razorpay’s customer service policies are standard. Here are our frequently asked questions about Razorpay.
Razorpay customer service response times
Razorpay’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Response time: Razorpay does not have a specific phone number, but you can request a callback through live chat. You can expect a callback within 24 hours. Availability: Phone support is available from 10 a.m. to 7 p.m. Monday to Sunday India time. |
Email support | Razorpay does not have email support. |
Live chat | Response time: Live chat typically takes 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Availability: Live chat is available from 10 a.m. to 10 p.m. Monday to Sunday India time. |
Social media | Response time: Razorpay is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Razorpay
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Razorpay mailing address
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
Razorpay executive customer service contacts
Primary Contact
Chitbhanu Nagri
Senior Vice President People Operations
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
chitbhanu.nagri@razorpay.com
Jayaram Karthik
Senior Vice President – Business Operations
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
jayaram.karthik@razorpay.com
Secondary Contact
Rahul Kothari
Chief operating officer
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
rahul.kothari@razorpay.com
Chief Executive
Harshil Mathur
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
harshil.mathur@razorpay.com
Alisha Francis
Executive Assistant to CEO
1st Floor, SJR Cyber
22 Laskar Hosur Road
Adugodi, Bengaluru 560030
alisha.francis@razorpay.com
What payments methods does Razorpay accept?
It supports various payment methods like credit cards, debit cards, UPI, wallets, and net banking.
How do i initiate a chargeback through Razorpay?
Razorpay’s chargeback guide is a comprehensive resource designed to help merchants understand and manage chargebacks effectively. It explains what chargebacks are—a reversal of a transaction initiated by the cardholder’s bank when a customer disputes a charge—and outlines common reasons for chargebacks, such as unauthorized transactions, non-receipt of goods or services, and defective products. The guide details the chargeback resolution process, including notification, review, and response procedures, and emphasizes the importance of timely action to prevent potential negative impacts on the business. Additionally, it offers strategies for preventing chargebacks, such as maintaining clear communication with customers, providing accurate product descriptions, and implementing robust fraud detection measures.
What is included in Razorpay's settlement guide?
Razorpay’s settlement guide provides a detailed explanation of the settlement process, including how customer payments are transferred to your bank account. It covers the standard settlement cycle, Instant Settlements for faster access to funds, and how to reconcile settlements with transactions using Razorpay’s Dashboard. The guide also outlines the different settlement states (such as Created, Initiated, and Processed) and offers insights on using reports and tools to manage and track funds effectively. Overall, it serves as a comprehensive resource for understanding and managing settlements through Razorpay.
How to get professional help with your Razorpay problem
If you need help with Razorpay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.