Raycon designs and sells wireless audio products, including earbuds, headphones, and speakers.
Raycon Responsiveness rating
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What you need to know about Raycon
Raycon responds to most customer complaints in a satisfactory manner.
- Raycon’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Raycon with our insider guide or through our executive contacts.
- Raycon’s customer service policies are standard. Here are our frequently asked questions about Raycon.
Raycon customer service response times
Raycon’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | No phone support is available. |
| Email support | Responses typically take 24-48 hours. Email support@rayconglobal.com. |
| Online contact form | No online contact form support is available. |
| Live chat support | No live chat support is available. |
| Social media | Social media responses can vary, but generally, expect replies within 1-3 days, depending on the platform’s activity. |
How to resolve a problem with Raycon
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Raycon mailing address
1115 Broadway Suite 12
New York, NY 10010
Raycon loyalty program
Raycon does not have a loyalty program.
Raycon social media channels
Raycon executive customer service contacts
Primary Contact
Mary Jarvis
Director of Customer Experience
1115 Broadway Suite 12
New York, NY 10010
mjarvis@rayconglobal.com
Secondary Contact
Ray J
Co-Founder and Chief Strategy Officer
1115 Broadway Suite 12
New York, NY 10010
rj@rayconglobal.com
Chief Executive
Ray Lee
1115 Broadway Suite 12
New York, NY 10010
rlee@rayconglobal.com
Raycon customer service policies
What is Raycon's privacy policy?
Raycon’s privacy policy outlines the collection and use of personal and non-personal information, including data provided during transactions and automatically collected data such as IP addresses and device types. The policy also details the use of cookies to enhance user experience.
What is Raycon's terms of service?
Raycon’s terms of service govern the use of its website and services, applying to all users, including browsers, vendors, customers, merchants, and content contributors. By accessing the site or making a purchase, users agree to be bound by these terms and any additional policies referenced therein.
Raycon self-service links
Here's how to file a return.
To file a return with Raycon, visit the returns center, enter your order number and email, select the reason for the return, and follow the instructions to generate a return label. Returns are accepted within 30 days for a full refund, exchange, or store credit.
Where to find my order number.
Your order number will be included in the confirmation email sent shortly after Raycon receives your order. If you can’t find it, check your spam or promotions folder, and allow up to five minutes for processing. If there’s an email error, contact support@rayconglobal.com to update it.
How can I contact Raycon customer service?
Contact Raycon customer service through its official website by submitting a request form, emailing support@rayconglobal.com, or reaching out via its social media channels for assistance.
What is Raycon’s return policy?
Raycon offers a 30-day return policy on all purchases. If you’re not satisfied with your product, you can return it for a full refund or exchange, subject to its terms and conditions.
How do I get a replacement for my Raycon product?
To get a replacement for a damaged or defective Raycon product, email Raycon customer support at support@rayconglobal.com within the warranty period.
How to get professional help with your Raycon problem
If you need help with Raycon, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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