Rappi Colombia

Rappi is an on-demand delivery platform in Colombia that allows users to order food, groceries, and other products from local businesses for home delivery.

Telephone
Main : 573-166-923-668
Email
Mailing address
Cra. 13 # 93-68
Bogotá, Colombia
Website
rappi.com.mx

What you need to know about Rappi Colombia

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Rappi Colombia

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Rappi Colombia customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Matias Laks
Country Manager
Secondary
Juliana Pulecio Velásquez
Corporate Comms, Reputation, Crisis Management
Chief Executive
Simón Borrero
Chief Executive

Frequently asked questions about Rappi Colombia

Call 573-166-923-668 or email centrodeayudacol@rappi.com.
You can report issues such as missing or incorrect items through the Rappi app under the specific order, and request a refund or redelivery.
Orders can be canceled or modified shortly after being placed, directly in the app. However, once the order is being prepared or on its way, cancellation may not be possible.

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