Radio Shack
Radio Shack is the brand name of an American franchise of wireless and electronics stores.
What you need to know about Radio Shack
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Radio Shack
Try self-service first
Use our proven resolution methods.
Contact an executive
Start with the primary contact below, then escalate step by step if needed.
Get free advocacy help
Contact Elliott Advocacy for free mediation of unresolved complaints.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.
Radio Shack customer service executives
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Frequently asked questions about Radio Shack
- Tap “My Profile” in the RadioShack app.
- Select “Orders” to view your recent orders.
- Choose the order you want to cancel.
- Visit the RadioShack Return Page.
- Enter your registered email address.
- Click on “Start a Return.”
- Select the item from your order list that you want to return.
- You will receive a return shipping label if you are eligible for a refund. Attach this label to your package.
- Call Radio Shack’s customer service at the following numbers:
- Main: (817) 415-3700
- Customer Service: (800) 843-7422
- Alternatively, you can email them at help@radioshack.com.
- You can also reach out to them via their Contact Us page.
- Keep detailed records of your interactions.
- Investigate common issues reported by customers and understand how they were resolved.
- If needed, follow up on your queries.
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