Radio Shack

Radio Shack is the brand name of an American franchise of wireless and electronics stores.

Telephone
Main : (817) 415-3700
Toll Free : (800) 843-7422
Mailing address
801 NE 38th Street
Fort Worth, TX 76106
Website
radioshack.com

What you need to know about Radio Shack

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Radio Shack

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Radio Shack customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Rossa Nichols
Sr. Manager Customer Care - Store Support
Secondary
Anthony Harmon
Vice President, Retail Sales
Chief Executive
Steve Moroneso

Frequently asked questions about Radio Shack

To contact RadioShack customer service, you have a few options: 1. Email: You can submit your inquiries via email. Send your detailed message to customerservice@radioshack.com. Please note that responses to emails may not be immediate. 2. Phone: You can call RadioShack customer service at the following numbers: Main line: (817) 415-3700 Customer service: (800) 843-7422 (toll-free).
You can email them at customerservice@radioshack.com
RadioShack’s customer service hours are 24 hours daily, Monday to Friday.
To cancel your RadioShack order, follow these steps:
  1. Tap “My Profile” in the RadioShack app.
  2. Select “Orders” to view your recent orders.
  3. Choose the order you want to cancel.
Tap “Cancel” to initiate the cancellation process
To request a refund from RadioShack follow these steps:
  1. Visit the RadioShack Return Page.
  2. Enter your registered email address.
  3. Click on “Start a Return.”
  4. Select the item from your order list that you want to return.
  5. You will receive a return shipping label if you are eligible for a refund. Attach this label to your package.
Remember that RadioShack has a 30-day return policy for most products. However, there are some exceptions, so check their specific guidelines.
RadioShack does not currently offer live chat support on the website.
To change a RadioShack order in the United States, follow these steps: 1. Contact customer service: Reach out to RadioShack’s customer service at (800) 843-7422. Explain that you need to modify your order. They will guide you through the process and assist with any changes you want. 2. Provide order details: Be ready to provide your order number and any relevant information about the items you want to modify. This will help the customer service representative locate your order quickly. 3. Specify changes: Communicate the changes you want to make. Whether it’s adding or removing items, changing quantities, or updating shipping information, be specific about your requirements. 4. Follow their instructions: The customer service representative will guide you on the next steps. They may update your order directly or provide instructions on how to do it online.
To file a complaint with Radio Shack’s U.S. customer service, follow these steps: 1. Contact customer service directly: 2. Social media contacts:
  • You can also reach out to them via their Contact Us page.
3. Be prepared and persistent:
  • Keep detailed records of your interactions.
  • Investigate common issues reported by customers and understand how they were resolved.
  • If needed, follow up on your queries.

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