Quicksilver Customer Service Contacts

Quiksilver is an American brand that designs and sells surfwear and other boardsport-related equipment.

How to reach a person at Quicksilver

Quicksilver Responsiveness rating

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3/5

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What you need to know about Quicksilver

Customer service experiences with Quicksilver can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Company customer service response times

Quicksilver’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportTypically offers the fastest response during business hours, often within a few minutes to an hour.

Call Quicksilver customer service at (844) 599-2278.

Quicksilver customer service is available Monday through Friday 9 a.m. to 6 p.m. Pacific time.
Email supportResponse times generally range from 24 to 48 hours, depending on the complexity of the issue.

Email Quicksilver customer service at customerservice@quicksilver.com.
Online contact formResponses via the online contact form are similar to email, replies usually arrive within 1 to 2 business days.
Live chat supportQuicksilver does not offer live chat support.
Social mediaResponse times can range from a few hours to a couple of days, depending on platform activity and staffing.

Here’s how to reach Quicksilver via social media.

How to resolve a problem with Quicksilver

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Quicksilver mailing address

15202 Graham Street
Huntington Beach, CA 92649

Quicksilver loyalty program

Quiksilver’s free Freedom Benefits loyalty program offers 1 point per $1 spent, free shipping and returns, exclusive discounts, and rewards starting at 300 points. Members also get a welcome bonus, birthday perks, and early access to sales.

Quicksilver social media channels

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Quicksilver executive customer service contacts

Primary Contact
Greg Ziegler
COO
15202 Graham Street
Huntington Beach, CA 92649
Greg.Ziegler@quicksilver.com

LinkedIn

Chief Executive
Bob McKnight
15202 Graham Street
Huntington Beach, CA 92649
Bob.McKnight@quicksilver.com

LinkedIn

Quicksilver customer service policies

What is Quicksilver's privacy policy

Quiksilver’s privacy policy explains how it collects, uses, and shares personal information such as contact details, purchase history, and browsing data. The company uses this information to process orders, provide customer support, personalize user experiences, and send marketing communications. It may share data with affiliates, service providers, and for legal reasons. Users can access, update, or delete their data and opt out of marketing emails. The policy also outlines rights under applicable privacy laws and how cookies and tracking technologies are used.

What are Quicksilver's terms of use?

Quiksilver’s terms of use outline the conditions for using its website and services. By accessing the site, users agree to abide by these terms, which include provisions on intellectual property rights, user conduct, and limitations of liability. The terms also cover dispute resolution procedures and disclaimers regarding the accuracy of information provided on the site. Users are encouraged to review these terms regularly, as Quiksilver reserves the right to modify them at any time.

How can I track my shipment?

To track your Quiksilver shipment, you’ll receive a shipping confirmation email once your order has been dispatched. This email will contain your tracking number and a link to monitor your package’s progress. Please note that it may take up to 24 hours for tracking information to become active after the shipping label is generated. For more details, visit Quiksilver’s shipping page.

How can I return a product?

To return a product to Quiksilver, visit the returns portal. Enter your order number and shipping ZIP code, select the items you wish to return and follow the prompts to generate a return label. Returns must be initiated within 30 days of the original ship date and items should be in resalable condition. Please note that original shipping charges are non-refundable, and a $7.50 restocking fee applies to returns for refunds. Exchanges and prepaid return labels are available only for U.S. customers.

Frequently asked questions about Quicksilver

Who owns Quicksilver

Quiksilver is owned by Authentic Brands Group (ABG), a U.S.-based brand management company. In September 2023, ABG acquired Boardriders — the parent company of Quiksilver, Roxy, Billabong, and other surf and skate brands

When can I contact Quicksilver customer service?

Quicksilver customer service is available Monday through Friday 9 a.m. to 6 p.m. Pacific time.

How can I contact Quicksilver customer service?

Call Quicksilver customer service at (844) 599-2278 or email customerservice@quicksilver.com.

How to get professional help with your Quicksilver problem

If you need help with Quicksilver, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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