Qualtry is an online platform that sells personalized products, such as gifts, home decor, and other custom items.
Qualtry Responsiveness rating
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What you need to know about Qualtry
The company responds to most customer complaints in a satisfactory manner.
- Qualtry’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Qualtry with our insider guide or through its executive contacts.
- Qualtry’s customer service policies are standard. Here are our frequently asked questions about Qualtry.
Qualtry customer service response times
Qualtry’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Qualtry’s customer service phone response times may vary based on call volume and the nature of the inquiry. Support is available Monday through Friday, from 9 a.m. to 4:45 p.m. Eastern time. Call customer service at (385) 421-5652. |
| Email support | Response times for Qualtry’s customer service email may vary depending on the volume of inquiries and the complexity of the issue. Support is available Monday through Friday, from 9 a.m. to 4:45 P.m. Eastern time. Email Qualtry at support@qualtry.com. |
| Live chat | Qualtry’s customer service live chat response times may fluctuate depending on inquiry volume and issue complexity. Support is available Monday through Friday, from 9 a.m. to 4:45 p.m. Eastern time. |
| Social media | Qualtry’s customer service response times for social media may vary depending on the platform and the volume of inquiries. Typically, response times on social media can range from a few minutes to several hours. Qualtry may respond quicker on platforms such as X or Facebook, but it’s important to note that response times can be affected by the complexity of the inquiry and peak activity times. Here’s how to reach Qualtry via social media. |
| Help center/FAQ | Qualtry’s customer service response times for its help center and FAQ pages may vary depending on the complexity of the inquiry. While the help center provides immediate access to helpful articles and solutions, response times for more specific questions submitted through the FAQ section may take longer. |
How to resolve a problem with Qualtry
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Qualtry mailing address
PO Box 318
Pleasant Grove, UT 84062
Qualtry loyalty program
Qualtry does not offer a loyalty program.
Qualtry social media channels
Qualtry executive customer service contacts
Primary Contact
Konner Lee
Sales and Relationship Manager
PO Box 318
Pleasant Grove, UT 84062
konner.lee@qualtry.com
Secondary Contact
David Roberts
Senior Sales Manager
PO Box 318
Pleasant Grove, UT 84062
david.roberts@qualtry.com
Chief Executive
Chad Harvie
PO Box 318
Pleasant Grove, UT 84062
chad.harvie@qualtry.com
Qualtry customer service policies
What is Qualtry's return policy?
Qualtry accepts returns within 30 days of receiving unused and unopened items. The company does not accept returns on personalized items unless these items are damaged or incorrect.
What is Qualtry's privacy policy?
Qualtry’s privacy policy outlines how the company collects, uses, and protects your personal information. The company gathers data to process orders, and improve user experience.
What are Qualtry's terms of use?
Qualtry’s terms of use outline the rules and guidelines for using the website and services. These terms govern user access to and interaction with the website, including intellectual property rights, content ownership, and user responsibilities.
Qualtry self-service links
How do I create an account?
Visit the website and click on the “Sign Up” option at the top of the page. Enter your name, email, and password, then click “Create Account.” You’ll receive a confirmation email—click the link to verify your account and log in.
How do I check out my cart and complete my order?
Visit the website and click on the shopping cart icon. Click the “Proceed to Checkout” button. You’ll be prompted to enter your shipping details, payment information, and any discount codes you wish to apply. Click “Place Order” to complete the transaction. You’ll receive an order confirmation email with your order details and tracking information.
How do I track my order?
Visit the website and go to the order tracking page. Enter your order number and the email address you used when placing the order.
How can I contact Qualtry customer service?
Call (385) 421-5652 or email support@qualtry.com.
Does Qualtry have an online chat service?
Yes, Qualtry has an online chat service.
What is the minimum order quantity?
The minimum order is 10 units per product.
How to get professional help with your Qualtry problem
If you need help with Qualtry, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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