Q Link Wireless is a mobile virtual network operator providing wireless services in the U.S. It offers low-cost plans and free phones through government programs such as the Lifeline Assistance Program.
Q Link Wireless customer service can be reached through phone, email, and online chat, offering support for account issues, technical assistance, and service inquiries.
Q Link Wireless customer service phone response time ranges from 10 to 30 minutes, depending on call volume and time of day. Call customer service at (855) 754-6543.
Email support
Response time is 24 to 48 hours, depending on the volume of inquiries. Email Q Link Wireless at support@qlinkwireless.com.
Live chat
Q Link Wireless customer service live chat response time is within a few minutes, though it can vary based on demand and time of day.
Social media
Q Link Wireless customer service response time on social media is typically within a few hours, though it may take longer during peak times or high-volume periods. Here’s how to reach Q Link Wireless via social media.
Help Center/FAQ
Q Link Wireless customer service help center/FAQ typically provides immediate access to answers, but for more complex issues, response times can vary depending on the inquiry and may take 24 to 48 hours if further assistance is needed.
Visit the Q Link Wireless Help section on the website, which has answers to common issues, troubleshooting steps, and options for contacting customer support if further assistance is needed.
Q Link Wireless customer service policies
Q Link Wireless collects personal information, including your name, address, phone number, email, and other details necessary to provide services, process payments, and manage accounts, as outlined in the privacy policy.
Q Link Wireless loyalty program
Q Link Wireless does not currently offer a formal loyalty program.
Monday to Friday 8 a.m. to Midnight, Saturday and Sunday 8 a.m. to 8 p.m. (all times Eastern).
Follow the instructions provided with your phone or visit the Q Link Wireless activation page on the website for step-by-step guidance.
Log into your account on the Q Link Wireless website or by calling customer service at (855) 754-6543.
Contact Q Link Wireless customer service at (855) 754-6543 immediately to report the loss or theft and to suspend your service to prevent unauthorized use.
Log into your account on the Q Link Wireless website or by contacting customer service at (855) 754-6543.
Contact Q Link Wireless customer service at (855) 754-6543 to request a replacement phone if your current phone is defective or damaged.
Log into your account on the Q Link Wireless website or by calling customer service at (855) 754-6543.
Contact Q Link Wireless customer service at (855) 754-6543 for troubleshooting and support.
Contact Q Link Wireless customer service at (855) 754-6543 and request cancellation. Make sure to ask for confirmation of the cancellation.
Eligibility is determined based on the federal Lifeline Assistance program criteria. Check eligibility requirements on the Q Link Wireless website or contact customer service at (855) 754-6543 for assistance.
Yes, if eligible for Q Link Wireless service, you may transfer your existing phone number. Contact customer service at (855) 754-6543 for instructions on how to port your number.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 22, 2024. Updated June 11, 2025.
