Q Link Wireless provides free and low-cost phone services to eligible customers through the federal Lifeline Assistance program.
What you need to know about Q Link Wireless
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Q Link Wireless
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Q Link Wireless mailing address
4997 SW 74th Court
Miami, FL 33155
Q Link Wireless executive customer service contacts
Primary Contact
Farhan Ali
Chief Operating Officer
4997 SW 74th Court
Miami, FL 33155
farhan.ali@qlinkwireless.com
Secondary Contact
Martin Rogers
Head of Customer Service
4997 SW 74th Court
Miami, FL 33155
martin.rogers@qlinkwireless.com
Chief Executive
Issa Askar
4997 SW 74th Court
Miami, FL 33155
issa.askar@qlinkwireless.com
How can I contact Q Link Wireless customer service?
Call (855) 754-6543 or email support@qlinkwireless.com.
Does Q Link Wireless have an online contact form?
Yes, you can find the online contact form here.
What are the customer service hours for Q Link Wireless?
Monday to Friday 8 a.m. to 12 a.m., Saturday and Sunday 8 a.m. to 8 p.m. (all times Eastern).
How do I activate my Q Link Wireless phone?
Follow the instructions provided with your phone or visit the Q Link Wireless activation page on the website for step-by-step guidance.
How do I check my Q Link Wireless account balance?
You can check your account balance by logging into your account on the Q Link Wireless website or by calling customer service at (855) 754-6543.
What should I do if my phone is lost or stolen?
Contact Q Link Wireless customer service at (855) 754-6543 immediately to report the loss or theft and to suspend your service to prevent unauthorized use.
How can I update my personal information with Q Link Wireless?
You can update your personal information by logging into your account on the Q Link Wireless website or by contacting customer service at (855) 754-6543.
How do I request a replacement phone?
Contact Q Link Wireless customer service at (855) 754-6543 to request a replacement phone if your current phone is defective or damaged.
How can I change my service plan?
You can change your service plan by logging into your account on the Q Link Wireless website or by calling customer service at (855) 754-6543.
What should I do if I’m having trouble with my service?
If you experience issues with your service, contact Q Link Wireless customer service at (855) 754-6543 for troubleshooting and support.
How do I cancel my Q Link Wireless service?
To cancel your service, contact Q Link Wireless customer service at (855) 754-6543 and request cancellation. Make sure to ask for confirmation of the cancellation.
How can I find out if I am eligible for Q Link Wireless service?
Eligibility is determined based on the federal Lifeline Assistance program criteria. You can check eligibility requirements on the Q Link Wireless website or contact customer service at (855) 754-6543 for assistance.
Can I transfer my existing phone number to Q Link Wireless?
Yes, you can transfer your existing phone number to Q Link Wireless. Contact customer service at (855) 754-6543 for instructions on how to port your number.
How to get professional help with your Q Link Wireless problem
If you need help with Q Link Wireless, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.