Q Link Wireless is a mobile virtual network operator providing wireless services in the U.S. It offers low-cost plans and free phones through government programs such as the Lifeline Assistance Program.
Q Link Wireless Responsiveness rating
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What you need to know about Q Link Wireless
Q Link Wireless customer service can be reached through phone, email, and online chat, offering support for account issues, technical assistance, and service inquiries.
- Q Link Wireless customer service response times vary depending on the contact method, inquiry volume, and issue type.
- Resolve a problem with Q Link Wireless through our insider guide or by using our executive contacts.
- Q Link Wireless follows standard customer service policies. Below are frequently asked questions about Q Link Wireless.
Q Link Wireless customer service response times
Q Link Wireless customer service response times can vary. Customers may experience wait times of several minutes for phone support, while email or online chat responses may take longer:
| Phone support | Q Link Wireless customer service phone response time ranges from 10 to 30 minutes, depending on call volume and time of day. Call customer service at (855) 754-6543. |
| Email support | Response time is 24 to 48 hours, depending on the volume of inquiries. Email Q Link Wireless at support@qlinkwireless.com. |
| Live chat | Q Link Wireless customer service live chat response time is within a few minutes, though it can vary based on demand and time of day. |
| Social media | Q Link Wireless customer service response time on social media is typically within a few hours, though it may take longer during peak times or high-volume periods. Here’s how to reach Q Link Wireless via social media. |
| Help Center/FAQ | Q Link Wireless customer service help center/FAQ typically provides immediate access to answers, but for more complex issues, response times can vary depending on the inquiry and may take 24 to 48 hours if further assistance is needed. |
How to resolve a problem with Q Link Wireless
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Q Link Wireless mailing address
4997 SW 74th Court
Miami, FL 33155
Q Link Wireless loyalty program
Q Link Wireless does not currently offer a formal loyalty program.
Q Link Wireless social media channels
Q Link Wireless executive customer service contacts
Primary Contact
Farhan Ali
Chief Operating Officer
4997 SW 74th Court
Miami, FL 33155
farhan.ali@qlinkwireless.com
Secondary Contact
Martin Rogers
Head of Customer Service
4997 SW 74th Court
Miami, FL 33155
martin.rogers@qlinkwireless.com
Chief Executive
Issa Askar
4997 SW 74th Court
Miami, FL 33155
issa.askar@qlinkwireless.com
Q Link Wireless customer service policies
What personal information does Q Link Wireless collect under its privacy policy?
Q Link Wireless collects personal information, including your name, address, phone number, email, and other details necessary to provide services, process payments, and manage accounts, as outlined in the privacy policy.
Can Q Link Wireless share my personal information with third parties?
According to the privacy policy, Q Link Wireless may share personal information with third-party service providers for purposes such as payment processing or customer support, but they do not sell your information to third parties.
What is the minimum age requirement for using Q Link Wireless services?
According to Q Link Wireless’ terms of service, users must be at least 18 years old to sign up for services, or have parental consent if under 18.
What should I do if I need to cancel my Q Link Wireless service?
If you wish to cancel your Q Link Wireless service, you must contact customer support according to the instructions in the terms of service to ensure proper cancellation.
What is Q Link Wireless’ policy on refunds?
Q Link Wireless’ refund policy allows for refunds within a specified period if a service was not activated or is found defective, but certain conditions may apply based on the circumstances.
Q Link Wireless self-service links
How can I access help if I'm having trouble with my Q Link Wireless account?
Visit the Q Link Wireless Help section on the website, which has answers to common issues, troubleshooting steps, and options for contacting customer support if further assistance is needed.
How can I reset my Q Link Wireless account password?
To reset your password, visit the help section of the Q Link Wireless website, where you’ll find instructions for recovering or resetting your account credentials.
What do I do if I need to update my address or personal information on my Q Link Wireless account?
Visit the help section on the Q Link Wireless website for instructions on how to update your personal information, including your address and contact details.
How do I resolve billing issues with Q Link Wireless?
Visit the help section for detailed troubleshooting steps, FAQs, and contact options for assistance in resolving payment concerns.
How can I contact Q Link Wireless customer service?
Call (855) 754-6543 or email support@qlinkwireless.com.
Does Q Link Wireless have an online contact form?
Yes, you can find the online contact form here.
What are the customer service hours for Q Link Wireless?
Monday to Friday 8 a.m. to Midnight, Saturday and Sunday 8 a.m. to 8 p.m. (all times Eastern).
How do I activate my Q Link Wireless phone?
Follow the instructions provided with your phone or visit the Q Link Wireless activation page on the website for step-by-step guidance.
How do I check my Q Link Wireless account balance?
Log into your account on the Q Link Wireless website or by calling customer service at (855) 754-6543.
What should I do if my phone is lost or stolen?
Contact Q Link Wireless customer service at (855) 754-6543 immediately to report the loss or theft and to suspend your service to prevent unauthorized use.
How can I update my personal information with Q Link Wireless?
Log into your account on the Q Link Wireless website or by contacting customer service at (855) 754-6543.
How do I request a replacement phone?
Contact Q Link Wireless customer service at (855) 754-6543 to request a replacement phone if your current phone is defective or damaged.
How can I change my service plan?
Log into your account on the Q Link Wireless website or by calling customer service at (855) 754-6543.
What should I do if I’m having trouble with my service?
Contact Q Link Wireless customer service at (855) 754-6543 for troubleshooting and support.
How do I cancel my Q Link Wireless service?
Contact Q Link Wireless customer service at (855) 754-6543 and request cancellation. Make sure to ask for confirmation of the cancellation.
How can I find out if I am eligible for Q Link Wireless service?
Eligibility is determined based on the federal Lifeline Assistance program criteria. Check eligibility requirements on the Q Link Wireless website or contact customer service at (855) 754-6543 for assistance.
Can I transfer my existing phone number to Q Link Wireless?
Yes, if eligible for Q Link Wireless service, you may transfer your existing phone number. Contact customer service at (855) 754-6543 for instructions on how to port your number.
How to get professional help with your Q Link Wireless problem
If you need help with Q Link Wireless, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Q Link Wireless?
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Oh I can't use my phone cuz it's always saying busy I can't call out my numbers or nothing
