Publix Super Markets is a supermarket chain based in Lakeland, Fla.
Publix Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Publix
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Publix
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Publix physical address
3300 Publix Corporate Parkway
Lakeland , FL 33811
Publix social media channels
Publix executive customer service contacts
Primary Contact
Chelsea Yockey
Director of Customer Care & Social Media
3300 Publix Corporate Parkway
Lakeland , FL 33811
chelsea.yockey@publix.com
Secondary Contact
Norman Badger
Senior Vice President of Retail Operations
3300 Publix Corporate Parkway
Lakeland , FL 33811
norman.badger@publix.com
John Goff
President
3300 Publix Corporate Parkway
Lakeland , FL 33811
john.goff@publix.com
Chief Executive
Kevin Murphy
3300 Publix Corporate Parkway
Lakeland , FL 33811
kevin.murphy@publix.com
What is Publix's mailing address?
P.O. Box 407
Lakeland, FL 33802-0407
Does Publix have an online contact form?
Yes, you can find the online contact form here.
Where can I find Publix?
Publix operates throughout the American Southeast, with locations in Florida, Georgia, Alabama, South Carolina, Tennessee, and North Carolina.
How can I contact Publix customer service?
Call (800) 242-1227.
What are the customer service hours?
Monday to Friday, 9 a.m. to 6 p.m. Eastern time.
How do I create an online account for Publix?
Visit the Publix website and click on “Sign Up” or “Register.” Follow the prompts to enter your information and create your account.
What payment methods does Publix accept?
Publix accepts various payment methods, including cash, debit cards, credit cards (Visa, MasterCard, American Express, and Discover), EBT cards, and Publix gift cards.
How can I request a refund or return an item?
For refunds or returns, bring the item and your receipt to the customer service desk at any Publix store. For online orders, you may need to contact Publix customer service at (800) 242-1227 for specific instructions.
Can I get my prescriptions filled at Publix?
Yes, Publix has a pharmacy where you can fill prescriptions, get vaccinations, and purchase over-the-counter medications.
How can I provide feedback about my Publix experience?
Provide feedback by contacting Publix customer service through the website or by calling the toll-free number at (800) 242-1227 . Additionally, you can speak with a store manager directly.
How to get professional help with your Publix problem
If you need help with Publix, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get Help