Publix Super Markets is a supermarket chain based in Lakeland, Fla. Publix operates throughout the American Southeast, with locations in Florida, Georgia, Alabama, South Carolina, Tennessee, and North Carolina.
Responsiveness rating
What you need to know about Publix
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Publix
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
3300 Publix Corporate Parkway
Lakeland , Fla. 33811
http://www.publix.com
Phone Contacts
Customer Service: (800) 242-1227
Customer service address:
PO Box 407
Lakeland, FL 33802-0407
Social Media Contacts
Executive Contacts
Primary Contact
Clifford Passell
Director of Customer Service
3300 Publix Corporate Parkway
Lakeland , Fla. 33811
[email protected]
Secondary Contact
Bob Bechtel
Vice President of Customer Experience.
3300 Publix Corporate Parkway
Lakeland , Fla. 33811
[email protected]
Kevin Murphy
President
3300 Publix Corporate Parkway
Lakeland , Fla. 33811
[email protected]
Fax: (863) 616-5891
Chief Executive
Todd Jones
CEO
3300 Publix Corporate Parkway
Lakeland , Fla. 33811
[email protected]
This contact was published on July 3, 2016 and updated on September 20, 2023.