Prada

Prada is a luxury fashion that sells high-end clothing, handbags, footwear, accessories, and fragrances.

Telephone
Main : +39-02-550281
Customer service : (877) 997-7232
Mailing address
Via Antonio Fogazzaro, 28
20135 Milan, Italy
Website
prada.com/ww/en.html

What you need to know about Prada

How to resolve a problem with Prada

Try self-service first

Use our proven resolution methods, or Prada’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Prada respond?

Phone support
Phone inquiries typically take 1 to 55 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Prada at (877) 997-7232.Availability: Phone support is available Monday to Saturday from 9 p.m. to 10 p.m; and Sunday from 9 a.m. to 8 p.m.
Email support
Email inquiries typically take 1 to 7 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Prada through the "contact us" section on Prada's website.  
Live chat
Prada does not have live chat support.  
Social media
Prada is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Prada customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jack Gaffaney
Senior Vice President Retail, Prada Americas
Secondary
Carlo Croso
President, The Americas
Chief Executive
Andrea Guerra
Chief Executive
Chief Executive
Simona Acierno
Executive Assistant to Chief Executive Officer

Prada customer service policies

Prada's privacy policy indicates it collects user data for various purposes, which raises potential concerns about data usage. While it claims to implement security measures, the effectiveness of these measures is not independently verifiable. It adherences to regulations like GDPR provides some user rights, but the practical application of these rights can vary. Data retention policies, while stated, could still involve prolonged storage of personal information.

Prada loyalty program

Prada's "loyalty" program, primarily through "Prada Mode" diverges from typical retail models. Instead of accumulating points, it offers select clientele access to exclusive events held globally.

Frequently asked questions about Prada

Prada is primarily a family-owned business. Miuccia Prada, the head designer, and her husband, Patrizio Bertelli, have been the key figures driving the company. While Prada S.p.A. is a publicly traded company on the Hong Kong stock exchange, the Prada family maintains a majority stake.

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