Postmates

Postmates is an on-demand delivery service that allows users to order food, groceries, and other items from local stores and have them delivered to their location.

Telephone
Main : (800) 882-6106
Email
Mailing address
201 3rd St, Suite 200
San Francisco, CA 94103
Website
postmates.com

What you need to know about Postmates

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Postmates

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

Postmates customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Howard Cliffe
Customer Service Manager
Secondary
James Apostol
Chief Operating Officer
Chief Executive
Bastian Lehmann
Chief Executive Officer

Frequently asked questions about Postmates

Call (800) 882-6106 or email help@postmates.com.
To report missing or incorrect items, go to the "Help" section of the Postmates app, find your order, and submit a report.
You can cancel an order in the app under the "Order" tab, but cancellations may only be possible before the merchant starts preparing your order.
Refunds can be requested through the "Help" section in the app by selecting the specific order and describing the issue.
You can track your delivery in real-time through the Postmates app, which shows the status of the order and the location of the delivery person.

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