Postmates is an on-demand delivery service that allows users to order food, groceries, and other items from local stores and have them delivered to their location.
Postmates Responsiveness rating
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What you need to know about Postmates
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Postmates
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Postmates mailing address
201 3rd St
Suite 200
San Francisco, CA 94103
Postmates executive customer service contacts
Primary Contact
Howard Cliffe
Customer Service Manager
201 3rd St
Suite 200
San Francisco, CA 94103
howard.cliffe@postmates.com
Secondary Contact
James Apostol
Chief Operating Officer
201 3rd St
Suite 200
San Francisco, CA 94103
james.apostol@postmates.com
Chief Executive
Bastian Lehmann
201 3rd St
Suite 200
San Francisco, CA 94103
bastian.lehmann@postmates.com
How can I contact Postmates customer service?
Call (800) 882-6106 or email help@postmates.com.
How do I report a missing or incorrect item?
To report missing or incorrect items, go to the “Help” section of the Postmates app, find your order, and submit a report.
How can I cancel my order?
You can cancel an order in the app under the “Order” tab, but cancellations may only be possible before the merchant starts preparing your order.
How do I get a refund?
Refunds can be requested through the “Help” section in the app by selecting the specific order and describing the issue.
How do I track my delivery?
You can track your delivery in real-time through the Postmates app, which shows the status of the order and the location of the delivery person.
How to get professional help with your Postmates problem
If you need help with Postmates, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.