PortAventura World is a Spanish entertainment resort featuring a theme park, water park, and themed hotels, known for its roller coasters, family attractions, and live shows.
What you need to know about PortAventura World
PortAventura World’s customer service is generally known for being responsive and helpful, offering support through various channels such as phone, email, and social media. Visitors typically experience quick responses for booking inquiries, general park information, and issues related to tickets and services. The team aims to ensure a smooth experience for both park guests and those looking for accommodations.
- PortAventura World’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with PortAventura World with our insider guide or through our executive contacts.
- PortAventura World’s customer service policies are standard. Here are our frequently asked questions about PortAventura World.
Company customer service response times
PortAventura World’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | Typically provides immediate assistance during operating hours. Call 011-34-977-779-090. |
Email support | Response times can vary; some customers have reported delays, especially during peak seasons. Email portaventura@portaventure.es. |
Online contact form | Responses via the online contact form may take several days, depending on the volume of inquiries. |
Live chat support | PortAventura World does not have live chat support. |
Social media | Response times on social media vary; some customers have experienced delays, while others receive prompt replies. |
How to resolve a problem with PortAventura World
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
PortAventura World mailing address
Avinguda de l’Alcalde Pere Molas, Km. 2
43840
Salou, Spain
PortAventura World executive customer service contacts
Primary Contact
Crisant Olivé
Operations B&E
Avinguda de l’Alcalde Pere Molas, Km. 2
43840
Salou, Spain
crisant@portaventuraworld.com
Secondary Contact
Luis Cenzual
Senior International Sales Manager
Avinguda de l’Alcalde Pere Molas, Km. 2
43840
Salou, Spain
luis@portaventuraworld.com
Alternative Contact
Malin Nilsson
Business & Events Director
Avinguda de l’Alcalde Pere Molas, Km. 2
43840
Salou, Spain
malin.nilsson@portaventuraworld.com
Who owns PortAventura World?
PortAventura World is owned by Investindustrial and Kirkbi. Investindustrial, a private equity firm, holds a significant stake in the resort, while Kirkbi, the investment company of the LEGO family, is a co-owner.
How can I contact PortAventura World customer service?
Call PortAventura World customer service at 011-34-977-779-090 or email portaventura@portaventure.es.
Does PortAventura World's have an online contact form?
You can find PortAventura World’s online contact form here.
How to get professional help with your PortAventura World problem
If you need help with PortAventura World, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.