PortAventura World Customer Service Contacts

PortAventura World is a Spanish entertainment resort featuring a theme park, water park, and themed hotels, known for its roller coasters, family attractions, and live shows.

How to reach a person at PortAventura World

PortAventura World Responsiveness rating

rating
4/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate PortAventura World

What you need to know about PortAventura World

PortAventura World’s customer service is generally known for being responsive and helpful, offering support through various channels such as phone, email, and social media. Visitors typically experience quick responses for booking inquiries, general park information, and issues related to tickets and services. The team aims to ensure a smooth experience for both park guests and those looking for accommodations.

Company customer service response times

PortAventura World’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportTypically provides immediate assistance during operating hours. Call 011-34-977-779-090.
Email supportResponse times can vary; some customers have reported delays, especially during peak seasons. Email portaventura@portaventure.es.
Online contact formResponses via the online contact form may take several days, depending on the volume of inquiries.
Live chat supportPortAventura World does not have live chat support.
Social mediaResponse times on social media vary; some customers have experienced delays, while others receive prompt replies.

How to resolve a problem with PortAventura World

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

PortAventura World mailing address

Avinguda de l’Alcalde Pere Molas, Km. 2
43840
Salou, Spain

PortAventura World loyalty program

PortAventura World offers the +PortAventura Club, a membership program with three annual passes:

Discoverer Pass: Provides unlimited access to PortAventura Park, Ferrari Land, and Caribe Aquatic Park, along with a comprehensive range of benefits.

Adventurer Pass: Grants access to PortAventura Park for over 180 days annually, along with benefits like discounted tickets, restaurant and shop discounts, and exclusive promotions.

Explorer Pass: Includes unlimited access to both PortAventura Park and Caribe Aquatic Park, plus additional perks such as free parking and various discounts.

PortAventura World social media channels

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PortAventura World executive customer service contacts

Primary Contact
Crisant Olivé
Operations B&E
Avinguda de l’Alcalde Pere Molas, Km. 2
43840
Salou, Spain
crisant@portaventuraworld.com

LinkedIn

Secondary Contact
Luis Cenzual
Senior International Sales Manager
Avinguda de l’Alcalde Pere Molas, Km. 2
43840
Salou, Spain
luis@portaventuraworld.com

LinkedIn

Alternative Contact
Malin Nilsson
Business & Events Director
Avinguda de l’Alcalde Pere Molas, Km. 2
43840
Salou, Spain
malin.nilsson@portaventuraworld.com

LinkedIn

PortAventura World customer service policies

What is PortAventura World's code of ethics?

PortAventura World’s code of ethics emphasizes integrity, respect, and responsibility. It outlines guidelines for employee conduct, focusing on transparency, human rights, and safeguarding personal data. The code also ensures quality services, safe environments, and respect for the community and the environment. Employees and partners are encouraged to act with good faith, following ethical principles, and prioritizing mutual benefits in relationships with stakeholders.

What is PortAventura World's corporate responsibility?

PortAventura World prioritizes corporate responsibility through sustainable practices, social action, and ethical business conduct. The company promotes environmental conservation by reducing energy consumption, managing waste, and protecting biodiversity. In addition, it supports local communities through initiatives like education and inclusion programs. PortAventura World also ensures employee well-being and safety and adheres to high standards of corporate governance. The company is committed to transparency and maintaining long-term relationships with stakeholders.

How can I use the Express Pass?

To use the Express Pass at PortAventura World, follow these steps:

  1. Purchase: Buy the pass online or at the park entrance.
  2. Access: The Express Pass grants priority access to several rides.
  3. Use: At participating rides, go to the designated Express lane.
  4. Limitations: Some rides may have restricted access, so check the list.

How can I use the annual passes?

To use PortAventura World annual passes:
  1. Purchase the pass online or at the park.
  2. Activate it at the entrance.
  3. Enjoy unlimited visits, discounts, and exclusive offers.
  4. Access PortAventura Park and Caribe Aquatic Park (depending on the pass).
  5. Some passes offer additional benefits like Express Pass privileges.

May I bring food and drink into the park?

No, PortAventura World does not permit guests to bring their own food or drinks into the park, except for specific dietary needs or medical reasons. However, there are a wide variety of food outlets and restaurants available throughout the park for visitors to enjoy.
Frequently asked questions about PortAventura World

Who owns PortAventura World?

PortAventura World is owned by Investindustrial and Kirkbi. Investindustrial, a private equity firm, holds a significant stake in the resort, while Kirkbi, the investment company of the LEGO family, is a co-owner.

How can I contact PortAventura World customer service?

Call PortAventura World customer service at 011-34-977-779-090 or email portaventura@portaventure.es.

Does PortAventura World's have an online contact form?

You can find PortAventura World’s online contact form here.

How to get professional help with your PortAventura World problem

If you need help with PortAventura World, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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