Porch is a U.S.-based company that connects homeowners with local home improvement professionals through its online platform.
Porch Responsiveness rating
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What you need to know about Porch
The company responds to most customer complaints in a satisfactory manner.
- Porch’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Porch with our insider guide or through its executive contacts.
- Porch’s customer service policies are standard. Here are our frequently asked questions about Porch.
Porch customer service response times
Porch’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Porch’s customer service phone response times may vary depending on the time of day and the volume of inquiries. Business hours may differ based on location. Call customer service at (800) 604-2454. |
| Email support | Porch’s customer service email response times may fluctuate based on the time of day and the volume of requests. Business hours may differ based on location. Email Porch at support@porch.com. |
| Live chat | Porch does not offer a live chat feature on its website. |
| Social media | Porch is active on social media platforms such as Facebook, Twitter, Instagram, and LinkedIn. Here’s how to reach Porch via social media. |
| Help center/FAQ | Porch’s help center/FAQ provides quick answers to common questions regarding home improvement services, project management and customer support. |
How to resolve a problem with Porch
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Porch mailing address
411 1st Avenue South
Suite 501
Seattle, WA 98104
Porch executive customer service contacts
Primary Contact
Nicole Pelley
Executive Vice President, General Manager
411 1st Avenue South
Suite 501
Seattle, WA 98104
nicolep@porch.com
Secondary Contact
Matthew Neagle
Chief Operating Officer
411 1st Avenue South
Suite 501
Seattle, WA 98104
Matthew@porch.com
Chief Executive
Matt Ehrlichman
411 1st Avenue South
Suite 501
Seattle, WA 98104
matt@porch.com
How can I contact Porch customer service?
Call (800) 604-2454 or email support@porch.com.
Is there a fee for homeowners to use Porch?
Porch does not charge homeowners any fees to use the platform.
Is there an app for Porch, and how can I use it?
Yes, Porch offers a mobile app that allows homeowners to find and connect with local professionals for home improvement projects.
How to get professional help with your Porch problem
If you need help with Porch, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.