Popeyes

Popeyes Louisiana Kitchen is a fast-food chain known for fried chicken and Louisiana-style sides. Founded in New Orleans in 1972, it is owned by Restaurant Brands International.

Telephone
Customer service : (877) 767-3937
Mailing address
5707 Waterford District Dr
Miami, FL 33126
Website
popeyes.com

What you need to know about Popeyes

Popeyes responds to most customer complaints within a reasonable timeframe.

How to resolve a problem with Popeyes

Try self-service first

Use our proven resolution methods, or Popeyes’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Popeyes respond?

Contact form

Popeyes directs customers to its online support form. For a problem with a specific order, you can also contact the restaurant where you ordered.

Phone

Typically answered during business hours from Monday to Friday from 9 a.m. to 5 p.m. Eastern time. Wait times vary but usually same-day. Call (877) 767-3937.

Live chat support

Access Popeyes' chat support feature here.

Social media

a few hours to 24 hours . Best for quick/public complaints. Access Popeyes social media accounts here.

Help center/FAQ

Available at popeyes.com. Instant/self-service. Covers orders, nutrition, allergens, app issues, and gift cards

Verified contacts

Popeyes customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Chris Padoan
Chief Operating Officer, Popeyes U.S. and Canada
Secondary
Peter Perdue
President of Popeyes U.S. and Canada
Chief Executive
Josh Kobza
Chief Executive Officer, Restaurant Brands International

Popeyes customer service policies

Popeyes collects a broad range of your data for operational, marketing, and advertising purposes, and shares it with partners and third parties. If data privacy is a concern, it's worth reviewing the full policy at popeyes.com/privacy-policy and adjusting your marketing preferences accordingly.

Popeyes loyalty program

Popeyes has a loyalty program called Popeyes Rewards. You can sign up through the Popeyes app or at popeyes.com, earn points on eligible orders and redeem them for menu items.

Frequently asked questions about Popeyes

Use the online support form on the Popeyes website or the Popeyes app. You can also call (877) 767-3937.
Yes, you can find the online contact form here.
Popeyes typically does not offer returns or refunds for food items. However, if you are dissatisfied with your order, it is best to contact the specific restaurant where the purchase was made or reach out to customer service through the online support form or at (877) 767-3937.
You can find a Popeyes location near you by using the restaurant locator on the website or mobile app. Enter your city, state, or ZIP code to find the nearest location.
Yes, Popeyes offers delivery through various third-party delivery services such as Uber Eats, DoorDash, and Grubhub. Availability may vary based on location.
You can provide feedback by filling out the online contact form on the Popeyes website, calling customer service at (877) 767-3937, or completing a survey that may be available on your receipt.
Contact the customer service team through the Popeyes website, mobile app, or by calling (877) 767-3937 for assistance.
Submit a request through the Popeyes online support form or call (877) 767-3937 for assistance.
Orders placed online or via the mobile app cannot typically be changed or canceled once submitted. Contact customer service through the online support form or at (877) 767-3937 for specific requests.

Outdated info? Report it here