Popeyes Louisiana Kitchen is a fast-food restaurant chain that sells fried chicken, chicken sandwiches, and Louisiana-style sides. It was founded in New Orleans in 1972 and is owned by Restaurant Brands, International Popeyes operates worldwide, most of them franchised.
Popeyes Responsiveness rating
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What you need to know about Popeyes
Popeyes responds to most customer complaints within a reasonable timeframe.
- Popeyes’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Popeyes with our insider guide or through our executive contacts.
- Popeyes’s customer service policies are standard. Here are our frequently asked questions about Popeyes.
Popeyes customer service response times
| Phone support | Typically answered during business hours from Monday to Friday from 9 a.m. to 5 p.m. Eastern time. Wait times vary but usually same-day. Call (877) 767-3937. |
| Email support | Via the support page at popeyes.com/support. Average response time: 3 to 5 business days |
| Live chat support | Access Popeyes’ chat support feature here. |
| Social media | Active on X (@Popeyes) and Facebook. Typical response time: a few hours to 24 hours . Best for quick/public complaints. Access Popeyes social media accounts here. |
| Help center/FAQ | Available at popeyes.com. Instant/self-service. Covers orders, nutrition, allergens, app issues, and gift cards |
How to resolve a problem with Popeyes
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Popeyes mailing address
5707 Waterford District Dr
Miami, FL 33126
Popeyes loyalty program
You can join Company’s loyalty program, Company, by signing up for an account on the Company website or through their mobile app. Once you’re signed in, look for the loyalty program section, which will be highlighted. Program benefits include special discounts, early access to sales, and exclusive deals.
Popeyes social media channels
Popeyes executive customer service contacts
Primary Contact
Shishir Joshi
Senior Manager, Operations
5707 Waterford District Dr
Miami, FL 33126
shishir.joshi@popeyes.com
Secondary Contact
Claire Higgs
Customer Service Manager
5707 Waterford District Dr
Miami, FL 33126
claire.higgs@popeyes.com
Alternative Contact
Peter Perdue
President of Popeyes U.S. and Canada
5707 Waterford District Dr
Miami, FL 33126
pperdue@popeyes.com
Company customer service policies
What is Popeyes privacy policy?
Popeyes collects a broad range of your data for operational, marketing, and advertising purposes, and shares it with partners and third parties. If data privacy is a concern, it’s worth reviewing the full policy at popeyes.com/privacy-policy and adjusting your marketing preferences accordingly.
What are Popeyes terms of use?
By simply using the Popeyes app, website, or kiosks, you’re agreeing to binding arbitration and waiving class-action rights — the most consequential clause to be aware of. Full terms are at popeyes.com/terms-of-service.
Company self-service links
How do I request a refund for a wrong or missing order?
To request a refund, call Popeyes customer service at (877) 767-3937, provide your order number, explain the issue, and have any supporting information like receipts or screenshots ready. You can also follow up through social media or submit a complaint via the online contact form. For orders placed at a physical store, it’s best to contact that specific location directly
How do I find the nearest Popeyes restaurant?
To find the closest Popeyes restaurant, use the store locator on the official Popeyes website by entering your city, state, or ZIP code. You can also use the Popeyes mobile app which includes a built-in location finder
How do I earn and redeem Popeyes Rewards points?
Rewards members earn 10 points for every $1 spent on eligible digital orders via the Popeyes app or website. Points are credited to your account within 48 hours of a qualifying purchase and expire if no purchase is made within six months, at which point the entire balance is lost. Points can then be redeemed for free menu items
How do I place an order online for delivery or pickup?
Customers can order Popeyes online for either delivery or pickup from the website or mobile app. Simply select your nearest location, choose your items, and pick your preferred fulfilment method at checkout. Note that orders placed through third-party sites do not count towards Rewards points, so ordering directly through the app or website is recommended.
How can I contact Popeyes customer service?
Call (877) 767-3937.
Does Popeyes have an online contact form?
Yes, you can find the online contact form here.
What is the Popeyes return and refund policy?
Popeyes typically does not offer returns or refunds for food items. However, if you are dissatisfied with your order, it is best to contact the specific restaurant where the purchase was made or reach out to customer service for assistance at (877) 767-3937.
How can I find a Popeyes location near me?
You can find a Popeyes location near you by using the restaurant locator on the website or mobile app. Enter your city, state, or ZIP code to find the nearest location.
Does Popeyes offer delivery?
Yes, Popeyes offers delivery through various third-party delivery services such as Uber Eats, DoorDash, and Grubhub. Availability may vary based on location.
How can I provide feedback about my experience at Popeyes?
You can provide feedback by filling out the online contact form on the Popeyes website, calling customer service at (877) 767-3937, or completing a survey that may be available on your receipt.
What should I do if I have an issue with my online order?
Contact the customer service team through the Popeyes website, mobile app, or by calling (877) 767-3937 for assistance.
How do I get a refund for a gift card or promo code issue?
Call customer service at (877) 767-3937 for assistance.
Can I change or cancel my Popeyes online order?
Orders placed online or via the mobile app cannot typically be changed or canceled once submitted. Contact customer service at (877) 767-3937 for specific requests.
How to get professional help with your Popeyes problem
If you need help with Popeyes, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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