Policygenius Customer Service Contacts

Policygenius is an online insurance marketplace that helps users compare and purchase various types of insurance, such as life, home, and auto insurance.

How to reach a person at Policygenius

Policygenius Responsiveness rating

rating
3/5

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What you need to know about Policygenius

Customer service experiences with Policygenius can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

Policygenius customer service response times

Policygenius’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportThe average hold time is less than 1 minute, with the longest wait times typically occurring on Tuesdays. The average call duration is approximately 14 minutes. Policygenius offers phone support Monday to Thursday 9 a.m. to 9 p.m., Friday to Sunday 9 a.m. to 8 p.m. (all times Eastern). Call (855) 695-2255.
Email supportResponse times may vary. Email team@policygenius.com.
Online contact formNo online contact form is available.
Live chat supportNo live chat support is available.
Social mediaPolicygenius is active on various social media platforms. Direct messages or comments on platforms like X or Facebook can be used as another means of communication, especially for general inquiries.

How to resolve a problem with Policygenius

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Policygenius mailing address

32 Old Slip
30th Floor
New York City, NY 10005

Policygenius loyalty program

Policygenius does not have a loyalty program.

Policygenius social media channels

X


Policygenius executive customer service contacts

Primary Contact
Jennifer Robinson
Director, Carriers and Lead Monetization
32 Old Slip
30th Floor
New York City, NY 10005
jennifer.robinson@zinnia.com

LinkedIn

Secondary Contact
Hana Matsuura
Technical Project Manager
32 Old Slip
30th Floor
New York City, NY 10005
hana.matsuura@zinnia.com

LinkedIn

Chief Executive
Michele Trogni
32 Old Slip
30th Floor
New York City, NY 10005
michele.trogni@zinnia.com

LinkedIn

Policygenius customer service policies

What is Policygenius privacy policy?

Policygenius’ privacy policy outlines the collection, use, sharing, and protection of personal information obtained through its website, mobile applications, and services. The company gathers data directly from users and third parties to provide services such as insurance quotes and brokerage. Personal information is shared with third parties only as necessary to offer these services and is never sold. To safeguard user data, Policygenius employs industry-standard security measures, including technical, physical, administrative, and organizational controls. Users have the option to opt out of certain data uses and can contact Policygenius for more information or to exercise their privacy rights. The privacy policy is subject to updates, with changes communicated to users as required by applicable law.

What are Policygenius terms and conditions?

Policygenius’ terms and conditions govern the access and use of its website and mobile application, collectively referred to as the “site.” By accessing or using the site or its services, users agree to comply with these terms, confirming they are at least 18 years old or of legal age in their jurisdiction. The terms cover various aspects, including user responsibilities, intellectual property rights, and limitations of liability. Users are prohibited from unauthorized use of the site, such as attempting to gain unauthorized access or interfering with its functionality. The terms also include a dispute resolution section, which mandates binding arbitration for resolving disputes and limits users’ ability to pursue claims on a class-action basis. Policygenius reserves the right to modify these terms at any time, with changes becoming effective immediately for new users and after thirty days for existing users. Continued use of the site constitutes acceptance of any updated terms

Where can I access the life insurance price index?

The life insurance price index can be accessed on the Policygenius life insurance price index page, which provides updated information on average life insurance rates based on age, coverage amount, and policy type.

Where can I access the home insurance pricing report?

The home insurance pricing report can be accessed on the Policygenius home insurance pricing report page, which provides insights into trends and changes in home insurance costs across different regions.

Frequently asked questions about Policygenius

Who owns Policygenius?

Policygenius was acquired by Zinnia, a life and annuity insurance technology and digital services company, in April 2023.

When can I contact Policygenius?

Life insurance team:

Monday to Thursday 9 a.m. to 9 p.m., Friday to Sunday 9 a.m. to 8 p.m. (all times Eastern).

Home and auto insurance team:

Monday to Friday 9 a.m. to 6 p.m. Eastern time.

Disability insurance team:

Monday to Friday 9 a.m. to 6 p.m. Eastern time.

 

How can I contact Policygenius customer service team?

Does Policygenius have an online contact form?

No, Policygenius does not have an online contact form.

How to get professional help with your Policygenius problem

If you need help with Policygenius, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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