Policygenius

Policygenius is an online insurance marketplace that helps users compare and purchase various types of insurance, such as life, home, and auto insurance.

Telephone
Main : (855) 695-2255
Email
Mailing address
32 Old Slip, 30th Floor
New York City, NY 10005
Website
policygenius.com

What you need to know about Policygenius

Customer service experiences with Policygenius can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Policygenius

Try self-service first

Use our proven resolution methods, or Policygenius’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Policygenius respond?

Phone support
The average hold time is less than 1 minute, with the longest wait times typically occurring on Tuesdays. The average call duration is approximately 14 minutes. Policygenius offers phone support Monday to Thursday 9 a.m. to 9 p.m., Friday to Sunday 9 a.m. to 8 p.m. (all times Eastern). Call (855) 695-2255.
Email support
Response times may vary. Email team@policygenius.com.
Online contact form
No online contact form is available.
Live chat support
No live chat support is available.
Social media
Policygenius is active on various social media platforms. Direct messages or comments on platforms like X or Facebook can be used as another means of communication, especially for general inquiries.
Verified contacts

Policygenius customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jennifer Robinson
Director, Carriers and Lead Monetization
Secondary
Hana Matsuura
Technical Project Manager
Chief Executive
Michele Trogni
Chief Executive

Policygenius customer service policies

Policygenius' privacy policy outlines the collection, use, sharing, and protection of personal information obtained through its website, mobile applications, and services. The company gathers data directly from users and third parties to provide services such as insurance quotes and brokerage. Personal information is shared with third parties only as necessary to offer these services and is never sold. To safeguard user data, Policygenius employs industry-standard security measures, including technical, physical, administrative, and organizational controls. Users have the option to opt out of certain data uses and can contact Policygenius for more information or to exercise their privacy rights. The privacy policy is subject to updates, with changes communicated to users as required by applicable law.

Policygenius loyalty program

Policygenius does not have a loyalty program.

Frequently asked questions about Policygenius

Policygenius was acquired by Zinnia, a life and annuity insurance technology and digital services company, in April 2023.
Life insurance team: Monday to Thursday 9 a.m. to 9 p.m., Friday to Sunday 9 a.m. to 8 p.m. (all times Eastern). Home and auto insurance team: Monday to Friday 9 a.m. to 6 p.m. Eastern time. Disability insurance team: Monday to Friday 9 a.m. to 6 p.m. Eastern time.  
Call (855) 695-2255 or email team@policygenius.com.
No, Policygenius does not have an online contact form.

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