Policygenius is an online insurance marketplace that helps users compare and purchase various types of insurance, such as life, home, and auto insurance.
What you need to know about Policygenius
Customer service experiences with Policygenius can be hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Policygenius’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Policygenius with our insider guide or through our executive contacts.
- Policygenius’ customer service policies are standard. Here are our frequently asked questions about Policygenius.
Policygenius customer service response times
Policygenius’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Phone support | The average hold time is less than 1 minute, with the longest wait times typically occurring on Tuesdays. The average call duration is approximately 14 minutes. Policygenius offers phone support Monday to Thursday 9 a.m. to 9 p.m., Friday to Sunday 9 a.m. to 8 p.m. (all times Eastern). Call (855) 695-2255. |
Email support | Response times may vary. Email team@policygenius.com. |
Online contact form | No online contact form is available. |
Live chat support | No live chat support is available. |
Social media | Policygenius is active on various social media platforms. Direct messages or comments on platforms like X or Facebook can be used as another means of communication, especially for general inquiries. |
How to resolve a problem with Policygenius
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Policygenius mailing address
32 Old Slip
30th Floor
New York City, NY 10005
Policygenius executive customer service contacts
Primary Contact
Jennifer Robinson
Director, Carriers and Lead Monetization
32 Old Slip
30th Floor
New York City, NY 10005
jennifer.robinson@zinnia.com
Secondary Contact
Hana Matsuura
Technical Project Manager
32 Old Slip
30th Floor
New York City, NY 10005
hana.matsuura@zinnia.com
Chief Executive
Michele Trogni
32 Old Slip
30th Floor
New York City, NY 10005
michele.trogni@zinnia.com
Who owns Policygenius?
Policygenius was acquired by Zinnia, a life and annuity insurance technology and digital services company, in April 2023.
When can I contact Policygenius?
Life insurance team:
Monday to Thursday 9 a.m. to 9 p.m., Friday to Sunday 9 a.m. to 8 p.m. (all times Eastern).
Home and auto insurance team:
Monday to Friday 9 a.m. to 6 p.m. Eastern time.
Disability insurance team:
Monday to Friday 9 a.m. to 6 p.m. Eastern time.
How can I contact Policygenius customer service team?
Call (855) 695-2255 or email team@policygenius.com.
Does Policygenius have an online contact form?
No, Policygenius does not have an online contact form.
How to get professional help with your Policygenius problem
If you need help with Policygenius, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.