PODS Customer Service Contacts

PODS provides portable storage containers for moving and storage needs.

How to reach a person at PODS

PODS Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Rate PODS

What you need to know about PODS

PODS provides support, although response times and effectiveness can vary depending on the communication channel and volume of inquiries.

PODS customer service response times

PODS’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone supportPODS customer service phone support response times can vary based on call volume. For faster service, it’s recommended to call during off-peak times (such as mid-morning or mid-afternoon) and be prepared for possible wait times. Call customer service at
(855) 706-4758.
Email supportPODS does not have a dedicated customer service email address on the website, but the company offers a contact form for chat or text support.
Live chatPODS customer service live chat support typically offers quicker response times compared to phone. You can generally be connected with an agent within a few minutes, although response times can vary depending on demand. For the fastest assistance, use live chat during off-peak hours, such as mid-morning or early afternoon.
Social mediaPODS customer service via social media, such as Facebook or X, typically responds within a few hours, though response times can vary depending on the platform and time of day. Social media support can be a quicker option for general inquiries or issues that don’t require detailed account information. However, for more complex or urgent matters, it may be faster to contact the company directly through phone or live chat. Here’s how to reach PODS via social media.
Help center/FAQPODS’ help center and FAQ sections are designed to provide quick answers to common questions, allowing customers to find solutions without needing to contact support directly.

How to resolve a problem with PODS

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

PODS mailing address

5585 Rio Vista Drive
Clearwater, FL 33760

PODS loyalty program

PODS does not have a loyalty program.

PODS social media channels

X


PODS executive customer service contacts

Primary Contact
Phil Schutte
Director of Operations
5585 Rio Vista Drive
Clearwater, FL 33760
pschutte@pods.com

LinkedIn

Secondary Contact
Rich Schwartz
SVP of Corporate Operations
5585 Rio Vista Drive
Clearwater, FL 33760
rschwartz@pods.com

LinkedIn

Chief Executive
Kathy Marinello
5585 Rio Vista Drive
Clearwater, FL 33760
kmarinello@pods.com

LinkedIn

PODS customer service policies

What is PODS' rights and responsibilities policy?

PODS’ rights and responsibilities policy outlines the responsibilities of both customers and the company regarding service delivery. It includes information on storage, delivery, and pickup procedures. Customers are responsible for packing containers safely, while PODS ensures timely delivery and secure storage.

What is PODS' privacy policy?

PODS’ privacy policy explains how it collects, uses, and protects your personal information. The policy also details how this information is used.

What is PODS' accessibility statement?

PODS’ accessibility statement outlines its commitment to making services and the website accessible to everyone.

Can I manage my PODS account online?

Yes, PODS allows you to manage your account online through the website. View and update your account information, track your orders and pay bills.

How can I track my PODS container online?

Track your PODS container online through your account on the website. Log in, go to the “Track My Container” section, and enter the necessary details to see the status of your container.

Can I request a PODS container pickup or delivery online?

Yes, you can request PODS container pickup or delivery online through your account.

Frequently asked questions about PODS

How can I contact PODS customer service?

Does PODS have an online chat service?

Yes, PODS can be contacted via an online chat service.

What happens if my PODS container is damaged?

PODS provides insurance options in case your container is damaged during transport or while in storage.

How to get professional help with your PODS problem

If you need help with PODS, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

What do you think of PODS?

Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Elliott Report
Average rating:  
 0 reviews

Related Posts