PODS

PODS provides portable storage containers for moving and storage needs.

Telephone
Customer service : (855) 706-4758
Mailing address
5585 Rio Vista Drive
Clearwater, FL 33760
Website
pods.com

What you need to know about PODS

PODS provides support, although response times and effectiveness can vary depending on the communication channel and volume of inquiries.

How to resolve a problem with PODS

Try self-service first

Use our proven resolution methods, or PODS’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does PODS respond?

Phone support
PODS customer service phone support response times can vary based on call volume. For faster service, it’s recommended to call during off-peak times (such as mid-morning or mid-afternoon) and be prepared for possible wait times. Call customer service at
(855) 706-4758.
Email support
PODS does not have a dedicated customer service email address on the website, but the company offers a contact form for chat or text support.
Live chat
PODS customer service live chat support typically offers quicker response times compared to phone. You can generally be connected with an agent within a few minutes, although response times can vary depending on demand. For the fastest assistance, use live chat during off-peak hours, such as mid-morning or early afternoon.
Social media
PODS customer service via social media, such as Facebook or X, typically responds within a few hours, though response times can vary depending on the platform and time of day. Social media support can be a quicker option for general inquiries or issues that don’t require detailed account information. However, for more complex or urgent matters, it may be faster to contact the company directly through phone or live chat. Here's how to reach PODS via social media.
Help center/FAQ
PODS' help center and FAQ sections are designed to provide quick answers to common questions, allowing customers to find solutions without needing to contact support directly.
Verified contacts

PODS customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Phil Schutte
Director of Operations
Secondary
Rich Schwartz
SVP of Corporate Operations
Chief Executive
Kathy Marinello
Chief Executive

PODS customer service policies

PODS' rights and responsibilities policy outlines the responsibilities of both customers and the company regarding service delivery. It includes information on storage, delivery, and pickup procedures. Customers are responsible for packing containers safely, while PODS ensures timely delivery and secure storage.

PODS loyalty program

PODS does not have a loyalty program.

Frequently asked questions about PODS

Call (855) 706-4758.
Yes, PODS can be contacted via an online chat service.
PODS provides insurance options in case your container is damaged during transport or while in storage.

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