Pleasant Holidays is a travel company that offers vacation packages, including flights, hotels, and tours, to destinations worldwide.
How to reach a person at Pleasant Holidays
Main: (818) 991-3390
Pleasant Holidays Responsiveness rating
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What you need to know about Pleasant Holidays
Pleasant Holidays responds to most customer complaints in a satisfactory manner.
- Pleasant Holidays’ customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Pleasant Holidays with our insider guide or through our executive contacts.
- Pleasant Holidays customer service policies are standard. Here are our frequently asked questions about Pleasant Holidays.
Pleasant Holidays customer service response times
| Phone support (818) 991-3390 | Response times: Usually 1 minute to 6 hours. Availability: Phone support is available Monday through Friday from 6 a.m. to 6 p.m., and Saturday from 7 a.m. to 4 p.m. Sundays are closed. |
| Email support info@pleasant.net | Response times: Usually 1 to 14 business days. Availability: Email support is available Monday through Friday from 6 a.m. to 6 p.m., and Saturday from 7 a.m. to 4 p.m. Sundays are closed. |
| Live chat support | Pleasant Holidays does not have live chat support. |
| Social media | Response times: Usually 1 to 24 hours. Availability: is available Monday through Friday from 6 a.m. to 6 p.m., and Saturday from 7 a.m. to 4 p.m. Sundays are closed. |
| Help center/FAQ |
How to resolve a problem with Pleasant Holidays
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Pleasant Holidays mailing address
2404 Townsgate Road
Westlake Village, CA 91361
Pleasant Holidays loyalty program
Pleasant Holidays’ loyalty program isn’t designed for travelers at all, but for the travel advisors who sell its packages. Agents earn TRIP Points on qualifying bookings, on top of their regular commissions, and can later use those points toward their own trips, with various rules and exclusions applying.
Pleasant Holidays social media channels
Pleasant Holidays executive customer service contacts
Primary Contact
James Kareka
Vice President & Managing Director
2404 Townsgate Road
Westlake Village, CA 91361
james.kareka@pleasantholidays.com
Secondary Contact
Kelly Acheson
Senior Director of Product, Global Partnerships, USA & Canada
2404 Townsgate Road
Westlake Village, CA 91361
kelly.acheson@pleasantholidays.com
Chief Executive
David Hu
2404 Townsgate Road
Westlake Village, CA 91361
DH@pleasantholidays.com
Does Pleasant Holidays have an online contact form?
Yes, you can find the online contact form here.
How can I contact Pleasant Holidays customer service?
Call (800) 742-9244.
How do I cancel a reservation or get a refund?
Pleasant Holidays has a 72-hour cancellation policy. If you need to cancel or request a refund, contact the support team at (800) 742-9244.
What happens if weather affects my activity?
If your activity is canceled due to bad weather, you can either reschedule or request a full refund by contacting customer service at (800) 742-9244.
How will I receive the details of my booked activity?
Details, including instructions, directions, and contact numbers, will be emailed to you once your reservation is confirmed.
How to get professional help with your Pleasant Holidays problem
If you need help with Pleasant Holidays, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.