Pleasant Holidays

Pleasant Holidays is a travel company that offers vacation packages, including flights, hotels, and tours, to destinations worldwide.

Telephone
Main : (818) 991-3390
Email
Mailing address
2404 Townsgate Road
Westlake Village, CA 91361
Website
pleasantholidays.com

What you need to know about Pleasant Holidays

Pleasant Holidays responds to most customer complaints in a satisfactory manner.

  • Pleasant Holidays' customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
  • You can resolve a problem with Pleasant Holidays with our insider guide or through our executive contacts.
  • Pleasant Holidays customer service policies are standard. Here are our frequently asked questions about Pleasant Holidays.

How to resolve a problem with Pleasant Holidays

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Pleasant Holidays respond?

Phone support
Usually 1 minute to 6 hours.Availability: Phone support is available Monday through Friday from 6 a.m. to 6 p.m., and Saturday from 7 a.m. to 4 p.m. Sundays are closed.
Email supportinfo@pleasant.net
Usually 1 to 14 business days.Availability: Email support is available Monday through Friday from 6 a.m. to 6 p.m., and Saturday from 7 a.m. to 4 p.m. Sundays are closed.
Live chat support
Pleasant Holidays does not have live chat support.
Social media
Usually 1 to 24 hours.Availability: is available Monday through Friday from 6 a.m. to 6 p.m., and Saturday from 7 a.m. to 4 p.m. Sundays are closed.
Verified contacts

Pleasant Holidays customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
James Kareka
Vice President & Managing Director
Secondary
Kelly Acheson
Senior Director of Product, Global Partnerships, USA & Canada
Chief Executive
David Hu

Pleasant Holidays customer service policies

Pleasant Holidays collects personal and technical data from users, including names, contact info, payment details, travel preferences, and browsing activity, and shares it with travel partners, service providers, and legal authorities as needed. They use the data for booking, marketing, website improvement, and fraud prevention, while claiming to protect it with standard security measures. The company employs cookies and tracking for personalization and advertising, does not honor “Do Not Track” signals, and reserves the right to update the policy at any time. California residents have limited rights under CCPA, though Pleasant Holidays asserts they do not sell personal information.

Pleasant Holidays loyalty program

Pleasant Holidays’ loyalty program isn’t designed for travelers at all, but for the travel advisors who sell its packages. Agents earn TRIP Points on qualifying bookings, on top of their regular commissions, and can later use those points toward their own trips, with various rules and exclusions applying.

Frequently asked questions about Pleasant Holidays

Yes, you can find the online contact form here.
Call (800) 742-9244.
Pleasant Holidays has a 72-hour cancellation policy. If you need to cancel or request a refund, contact the support team at (800) 742-9244.
If your activity is canceled due to bad weather, you can either reschedule or request a full refund by contacting customer service at (800) 742-9244.
Details, including instructions, directions, and contact numbers, will be emailed to you once your reservation is confirmed.

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